I went shopping at the mall the other day and stopped to get a pretzel. The staff were so nice and helpful and everything they had was nice and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Almond Pretzel, Original Pretzel Nuggets, Mini Pretzel Dogs
Katherine M
I requested a cinnamon pretzel and the lady told me she dont have an only have the bites. I asked if she can make it an she told me no . With an attitude she proceeded to ask me “are you going to grab the bites or not!?” There were two employees and one person waiting on their order.
Horrible customer service. Owners lost money and a client 😑 today.
Atmosphere: 1
Food: 3
Service: 1
Selina Bradley
Ordered a small pretzel bites. He said they only had larges and he could not make a small.
Me: asked, can't you dump a few larges into small cups and have more than just large?
Him: No. We're out ?
Forget this place and go to wetzels a few steps down.
Atmosphere: 1
Service: 1
David Roseberry
Went there in the mall. The lady said I'm doing a catering order now and I don't have enough dough to make 2 almond pretzels. Come back in 20 minutes. We waited and went back there excited to finally get the almond pretzels. She then asked if we had cash because she having problems with the computer. She asked if we could order on line. We decided after all those challenges it must have not been meant to be.
Service: 1
Mackenzie Royalty
My boyfriend and I were visiting from out of town, and went to this location. We decided we wanted a snack, so we picked Auntie Anne's. There was one small group in front of us who ordered and were told it would be ready in about 5 minutes. We were next and were basically told the same thing. The first group waited long over 5 minutes, and items were missing from their order. My boyfriend and I waited for our food (the pretzel nuggets) and other people came up to order and fairly quickly got their food and again some of their order was missing. I got my order about 20 minutes after ordering and my boyfriend had to wait another 20 minutes after that. There were three people working and they all seemed scatterbrained and got orders wrong many times. The pretzels themselves were soggy.
Not worth the money, or the time! Highly disappointing!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Original Pretzel Nuggets, Cinnamon Sugar Pretzel Nuggets Bucket
pritama kundu
This is inside the mall.. if you are in luck you might get the plain pretzel and nuggets.. its always a chaos
Atmosphere: 4
Food: 4
Service: 1
Lex Xls
Was served my pretzels w a dirty look for no reason, all they got here is attitudes and barely any pretzels. Wait time: 15 minutes. Expect: disappointment, discomfort, and a side of stank eye
Eric McDonald
Worker claimed they discontinued sour cream and onion pretzels. Clearly still on their menu board as well as the website.
Anwesha PalChaudhuri
The quality has dropped incredibly. I ordered the usual soft classic pretzel( cinnamon brown sugar )with a caramel dip and paid a whopping total of 8USD approximately with the tip. The dip was extremely sweet for my taste and the pretzel tasted dry and hard. I am not certainly gonna go back! Hugely disappointed!
Trent DeHart
With a line of people waiting for their food that they’d already paid for, I watched three employees run around like chickens with their heads cutoff making random food to fill their case. The people in front of us waited 30 minutes for something that they were told would only take ten. Complete lack of professionalism and respect. You’d be better off making your own pretzels, you’d get it faster and it would taste better.
I placed a large order last week for a resident event this evening. If you use their catering service it goes through EZ Cater. I was a little worried at first but after speaking with the staff who followed up after the order was placed I felt much better. The communication I received from EZ Cater was great as well. The order was delivered on time and everything was correct. They even remade some pretzels that were accidentally burnt to ensure customer satisfaction. The event was a huge success and everyone loved it! I would highly recommend this location for any catering needs!
Issiah Wilson
Elizabeth is wonderful and Provided a great rememberable customer service experience.
Christine Slaughter
I tried to send pretzels on two separate occasions and this store does not acknowledge the orders and when you call the phone number the recording indicates you have to text. After texting, you get an error that your text did not go through because it's a landlines! Very disappointed 11 year olds, since these were for their birthday!
Byron Reese
Pretzels and nuggets are always hot and fresh. Workers are nice and friendly.
I went shopping at the mall the other day and stopped to get a pretzel. The staff were so nice and helpful and everything they had was nice and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Almond Pretzel, Original Pretzel Nuggets, Mini Pretzel Dogs
I requested a cinnamon pretzel and the lady told me she dont have an only have the bites. I asked if she can make it an she told me no . With an attitude she proceeded to ask me “are you going to grab the bites or not!?”
There were two employees and one person waiting on their order.
Horrible customer service. Owners lost money and a client 😑 today.
Atmosphere: 1
Food: 3
Service: 1
Ordered a small pretzel bites. He said they only had larges and he could not make a small.
Me: asked, can't you dump a few larges into small cups and have more than just large?
Him: No. We're out ?
Forget this place and go to wetzels a few steps down.
Atmosphere: 1
Service: 1
Went there in the mall. The lady said I'm doing a catering order now and I don't have enough dough to make 2 almond pretzels. Come back in 20 minutes. We waited and went back there excited to finally get the almond pretzels. She then asked if we had cash because she having problems with the computer. She asked if we could order on line. We decided after all those challenges it must have not been meant to be.
Service: 1
My boyfriend and I were visiting from out of town, and went to this location. We decided we wanted a snack, so we picked Auntie Anne's. There was one small group in front of us who ordered and were told it would be ready in about 5 minutes. We were next and were basically told the same thing. The first group waited long over 5 minutes, and items were missing from their order. My boyfriend and I waited for our food (the pretzel nuggets) and other people came up to order and fairly quickly got their food and again some of their order was missing. I got my order about 20 minutes after ordering and my boyfriend had to wait another 20 minutes after that. There were three people working and they all seemed scatterbrained and got orders wrong many times. The pretzels themselves were soggy.
Not worth the money, or the time! Highly disappointing!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Original Pretzel Nuggets, Cinnamon Sugar Pretzel Nuggets Bucket
This is inside the mall.. if you are in luck you might get the plain pretzel and nuggets.. its always a chaos
Atmosphere: 4
Food: 4
Service: 1
Was served my pretzels w a dirty look for no reason, all they got here is attitudes and barely any pretzels. Wait time: 15 minutes. Expect: disappointment, discomfort, and a side of stank eye
Worker claimed they discontinued sour cream and onion pretzels. Clearly still on their menu board as well as the website.
The quality has dropped incredibly. I ordered the usual soft classic pretzel( cinnamon brown sugar )with a caramel dip and paid a whopping total of 8USD approximately with the tip. The dip was extremely sweet for my taste and the pretzel tasted dry and hard. I am not certainly gonna go back! Hugely disappointed!
With a line of people waiting for their food that they’d already paid for, I watched three employees run around like chickens with their heads cutoff making random food to fill their case. The people in front of us waited 30 minutes for something that they were told would only take ten. Complete lack of professionalism and respect. You’d be better off making your own pretzels, you’d get it faster and it would taste better.
Restaurantji Recommends
My girls ALWAYS have a great time ❣️
I placed a large order last week for a resident event this evening. If you use their catering service it goes through EZ Cater. I was a little worried at first but after speaking with the staff who followed up after the order was placed I felt much better. The communication I received from EZ Cater was great as well. The order was delivered on time and everything was correct. They even remade some pretzels that were accidentally burnt to ensure customer satisfaction. The event was a huge success and everyone loved it! I would highly recommend this location for any catering needs!
Elizabeth is wonderful and Provided a great rememberable customer service experience.
I tried to send pretzels on two separate occasions and this store does not acknowledge the orders and when you call the phone number the recording indicates you have to text. After texting, you get an error that your text did not go through because it's a landlines! Very disappointed 11 year olds, since these were for their birthday!
Pretzels and nuggets are always hot and fresh. Workers are nice and friendly.
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