Caribou Coffee

Walked right up to the register then inexplicably had to wait 5 minutes before anyone even looked up from their devices (save for the one gentleman washing dishes at the sink). Of course they had 'just ran out' of what I wanted. Lots of other options in the vicinity with much better service- especially if you're on a limited break trying to get a drink before going back to work.

Do yourself a favor and get a hot turtle mocha. You won't regret it. I added 1 extra shot of espresso to mine and it was wonderful. Nice place! Great coffee!

I love love love this place! Eliza knows my name and order by heart, and it's always a pleasant experience getting a drink from there!

I am a student at IUI, so I go to this Caribou quite a bit with my friends. I haven't had any issues with the staff or my drinks being wrong since they got new employees.

My drinks are constantly not filled up all the way, and my friend's drink hasn't ever gotten the correct toppings (they only add whipped cream and they don't even fill it up all the way). Just today, my drink didn't have any syrup when it was supposed to.
The employees are always very nice and understanding when I ask for my drinks to be fixed, but I find it frustrating how often it happens. It seems they need more training.

I bet it is frustrating for the employees to hear everyone complaining about their drinks, and I had grace for them the first couple times. However, it seems too consistent to ignore. I usually don't complain about these things because 1) I work at a coffee shop so I can understand how annoying it can be, and 2) it usually only happens every once in a while. But, since it happens almost every time I go, I felt I need to give my thoughts.

Once again, I still appreciate the employees service and their kindness when I ask for things.

Atmosphere: 4

Food: 2

Service: 3

I come here multiple times a week and I love that the barista knows my order before I even say anything

Atmosphere: 5

Service: 5

So disappointed!! It was supposed to close at 3:00, but when I got there at 2:40 it was closed.

Eliza is the best barista! Caribou has some employee rotation that can muck things up but Eliza has been a staple of consistency and excellent service!

Atmosphere: 5

Food: 5

Service: 5

The two gentlemen behind the counter were both friendly and willing to make my drink just as I requested!

Atmosphere: 5

Food: 5

Service: 5

Love going to Caribou for my matcha latte and chatting with the staff.

Atmosphere: 5

Food: 5

Service: 5

The morning staff is amazing and always calls me by name and knows my drink order.

Atmosphere: 5

Food: 5

Service: 5

Ms. "E" IS AN AMAZING PERSON, SHE ALWAYS POLITE AND QUICK WITH ALL

Atmosphere: 5

Service: 5

Oh, how I love Caribou! The best campfire cooler I've had in years!Hubs got the frozen cookies and cream. 1st time having it, he said it was awesome

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Cookies

As an IUPUI student, I've been a regular customer at this coffee shop and my favorite drink here is the Turtle Mocha Blended. Made with milk chocolate, it's the perfect blend of sweetness and creaminess that I can enjoy any time of the day. I must say that this coffee shop has won me over Starbucks as I find their drinks more flavorful and satisfying.Apart from the Turtle Mocha, I also love the Malted Mocha, Strawberry Banana Smoothie, and the Ice Turtle Mocha. However, I didn't quite enjoy the Hot Turtle Mocha as much as the others, mainly because I found it to be overly sweet for my taste buds.One thing that stands out about this coffee shop is their amazing staff. They're always friendly, welcoming, and attentive to customer needs, which makes the overall experience even better.In summary, if you're looking for a great coffee experience that goes beyond the drinks, then this coffee shop is definitely worth checking out.

fantastic coffee shop!

Terrible experience. Rude staff and extremely slow. I witnessed the worker tell someone who spoke english as a second language that they need to speak clearly. She said that they were making her do twice her job.