Went there today for take out & found a young lady taking our to go order. She was nice, wish I could remember her name, but she made all difference in the world. She took care of us, ask if there was anything she could do better, & mainly, most importantly, she brought us out the correct food!!! Thanks Chili's for hiring her. The food was great! I had a ribeye, asparagus & mash potatoes, we had southwest (good), Southwest eggs (excellent)! My husband had the mini burgers & from the sounds he was making & the way he smashed they were good. Atmosphere was chill đ as always. The prices were about average for your sit down restaurant. Overall, everyone was super helpful. Thanks Chili's â¤ď¸ đ
Atmosphere: 4
Food: 4
Service: 4
Stephanie Young
I had the greatest experience at Chili's this afternoon. From the moment I called to place my order, Mel was upbeat and extremely helpful. When I came in to retrieve my order, I was greeted with an even bigger personality, bright smile, and caring spirit. She really left an impression on me, so I asked to speak to the manager to make sure she would acknowledge her. To my surprise, Madison was just as awesome. I greatly appreciate their professionalism, their kindness, and making me feel like a valued customer. Great job, ladies. In these times, it's really nice to encounter kind, upbeat, and nice people. Stephanie Young
Tashara Hutchison
I usually pick up my items to go here, I am always taken care off and if there are any issues with my order, itâs solved swiftly. Shout out to Daisy for being super nice and super helpful!
Atmosphere: 5
Food: 5
Service: 5
Thelma Burton
The fries were over cooked and hard. The burger was ok. I ate a few bites of it. The restaurant was pretty clean. They had lots of staff on duty.
Parking: Snow was removed no potholes
Kid-friendliness: They have a decent kids menu
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Hamburger
Chauntae Gee
The place was clean, but our drinks kept coming to the table with little black pieces in them, one even coming out with what looked to be rice floating on the top. i sent my sons drink back twice before he just didn't want anything to drink. I did not drink my water as it also had pieces in it. The food came out in a good amount of time. The restaurant was not crowded. But the chicken crispers were a tad bit cold, which was fine and could always reheat them later. We didn't ask for the manager but she did come over and ask how everything was we let her know the problems we were having and she tried to get us something else but at those point I felt like the waitress had enough of us with the back and forth we declined but it was appreciated
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Chicken Crispers
Jessenia Ramos
One of my favorite restaurants
Kid-friendliness: Yeah
Wheelchair accessibility: They should improve on that.
Atmosphere: 5
Food: 5
Service: 5
Ashley
We had a fantastic experience at Chiliâs on 86th today. Terry was absolutely amazingâattentive, funny, and such a pleasure to be around. He made our visit so enjoyable with his great attitude and excellent service. Thank you, Terry, for making our meal even better!
Atmosphere: 5
Food: 5
Service: 5
Amanda Rowe
Ordered through uber eats with an hour wait time. As soon as I placed order my daughter told me she wanted mac n cheese instead of corn on the cob. Being a mom, I decided I would call and see if it could be swapped as the order had just been placed. First they cant find my order, ok maybe it was to soon for their system. She comes back and tells me they found my order buy Im not able to swap the sides out. Ok why? You havent even started my order. No explanation, cool let me speak with a manager so someone can explain why? Both options are available as a side, and you havent even started to prepare my order. Took me 3 times before of requesting for a manager for the lady to finally put someone else on the phone. I explained I understand if the order was placed 15m ago how but make it make sense why? She explains I would have to be charged $3.49 for an additional side of mac n cheese. Ok ma'am how would I go about that seeing I placed an Uber Eats order? She replies "Oh, your uber eats?" Yes ma'am I am I just placed my order and unfortunately my daughter decided she would prefer mac n cheese. "Ok, Ill make sure that you get that in your order." I get off the phone, look at my husband and tell him how much you wanna bet there is no mac n cheese and it was just a way to get me off the phone. Sure enough 45m later no mac n cheese! I understand the inconvenience this request could be if the order was already in process or already finished, but I called within 3 minutes of hitting place order. POOR CUSTOMER SERVICE CHILIS!!! DO BETTER.....
Java Junkie
The food was good, as expected. Our service was top shelf. The music was way too loud. We were unable to carry on a conversation with the people directly across the table.
The manager, Miss Krystle was an amazing host. She ensure that everything was up to par with the standards of their customer service not only for myself, but for all of the out-of-town customers and local customers in the restaurant. She is definitely a class act!
Atmosphere: 5
Food: 5
Service: 5
J W (Jv)
The triple dipper is a good deal to try a few different things. I wish we got plates when ordering it cause those mozzarella sticks are messy, good cheesy pull and dripping sauce. The quesadillas were good but wouldâve been nice if they came with guacamole already instead of adding it. Food came out decently fast too.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Triple Dipper, 3 for Me
Amber Hardig
Our experience at this establishment was extremely disappointing and frustrating. Upon arrival, we were seated and placed our orders, but after waiting nearly 45 minutes, we noticed that other guests who arrived after us were already receiving their meals or leaving. When we flagged down our waitress, she blamed a "glitch in the system" for the delay.
We ended up waiting over two hours for our food, which was unacceptable. To make matters worse, when we went to leave, we discovered that our car window had been smashed and our belongings stolen. The situation felt suspicious, almost like an inside job.
We were in Indianapolis for an incredibly stressful reasonâmy son had suffered burns over 75% of his bodyâand this ordeal only added to our distress. The staff was unhelpful throughout the situation. They claimed they called the police, but after an hour with no response, we realized they hadnât followed through. We had to call 911 ourselves to report the incident.
This was one of the worst experiences weâve ever had, both in terms of service and safety. I would not recommend this place to anyone.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sides, Triple Dipper
Neelam Chand
The service at this restaurant was horrible today. I have dined previously and it has always been good. First, the restaurant was half empty but there was a 20 minute wait before we were seated. I guess it might be because they were short staffed. My daughters ordered chips and salsa for an appetizer and the triple dipper for the main course. The waiter was an older man....he only got her the triple dipper and despite reminding him twice, the chips and salsa never came. For me , I wanted the half stack of ribs which I wanted as part of my order. He was so poor at explaining the menu that I didn't get ribs. When I asked for it , it came so late that I had lost my appetite. I was so disappointed and realized why many of the locations are closing. Needless to say, they will not be getting my business again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ribs, Triple Dipper
Kelsi Poore
I am beyond disappointed with my experience at the Chilis in Trader Pointe. We walked in and the host was so rude then we get skipped to be seated after waiting for at least 15 minutes and then we get our appetizer basically thrown at us. It was just a horrible time all together and I WILL NOT be back.
Went there today for take out & found a young lady taking our to go order. She was nice, wish I could remember her name, but she made all difference in the world. She took care of us, ask if there was anything she could do better, & mainly, most importantly, she brought us out the correct food!!!
Thanks Chili's for hiring her.
The food was great! I had a ribeye, asparagus & mash potatoes, we had southwest (good), Southwest eggs (excellent)! My husband had the mini burgers & from the sounds he was making & the way he smashed they were good. Atmosphere was chill đ as always. The prices were about average for your sit down restaurant. Overall, everyone was super helpful. Thanks Chili's â¤ď¸ đ
Atmosphere: 4
Food: 4
Service: 4
I had the greatest experience at Chili's this afternoon. From the moment I called to place my order, Mel was upbeat and extremely helpful. When I came in to retrieve my order, I was greeted with an even bigger personality, bright smile, and caring spirit. She really left an impression on me, so I asked to speak to the manager to make sure she would acknowledge her. To my surprise, Madison was just as awesome. I greatly appreciate their professionalism, their kindness, and making me feel like a valued customer. Great job, ladies. In these times, it's really nice to encounter kind, upbeat, and nice people.
Stephanie Young
I usually pick up my items to go here, I am always taken care off and if there are any issues with my order, itâs solved swiftly. Shout out to Daisy for being super nice and super helpful!
Atmosphere: 5
Food: 5
Service: 5
The fries were over cooked and hard. The burger was ok. I ate a few bites of it. The restaurant was pretty clean. They had lots of staff on duty.
Parking: Snow was removed no potholes
Kid-friendliness: They have a decent kids menu
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Hamburger
The place was clean, but our drinks kept coming to the table with little black pieces in them, one even coming out with what looked to be rice floating on the top. i sent my sons drink back twice before he just didn't want anything to drink. I did not drink my water as it also had pieces in it. The food came out in a good amount of time. The restaurant was not crowded. But the chicken crispers were a tad bit cold, which was fine and could always reheat them later. We didn't ask for the manager but she did come over and ask how everything was we let her know the problems we were having and she tried to get us something else but at those point I felt like the waitress had enough of us with the back and forth we declined but it was appreciated
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Chicken Crispers
One of my favorite restaurants
Kid-friendliness: Yeah
Wheelchair accessibility: They should improve on that.
Atmosphere: 5
Food: 5
Service: 5
We had a fantastic experience at Chiliâs on 86th today. Terry was absolutely amazingâattentive, funny, and such a pleasure to be around. He made our visit so enjoyable with his great attitude and excellent service. Thank you, Terry, for making our meal even better!
Atmosphere: 5
Food: 5
Service: 5
Ordered through uber eats with an hour wait time. As soon as I placed order my daughter told me she wanted mac n cheese instead of corn on the cob. Being a mom, I decided I would call and see if it could be swapped as the order had just been placed. First they cant find my order, ok maybe it was to soon for their system. She comes back and tells me they found my order buy Im not able to swap the sides out. Ok why? You havent even started my order. No explanation, cool let me speak with a manager so someone can explain why? Both options are available as a side, and you havent even started to prepare my order. Took me 3 times before of requesting for a manager for the lady to finally put someone else on the phone. I explained I understand if the order was placed 15m ago how but make it make sense why? She explains I would have to be charged $3.49 for an additional side of mac n cheese. Ok ma'am how would I go about that seeing I placed an Uber Eats order? She replies "Oh, your uber eats?" Yes ma'am I am I just placed my order and unfortunately my daughter decided she would prefer mac n cheese. "Ok, Ill make sure that you get that in your order." I get off the phone, look at my husband and tell him how much you wanna bet there is no mac n cheese and it was just a way to get me off the phone. Sure enough 45m later no mac n cheese! I understand the inconvenience this request could be if the order was already in process or already finished, but I called within 3 minutes of hitting place order. POOR CUSTOMER SERVICE CHILIS!!! DO BETTER.....
The food was good, as expected.
Our service was top shelf.
The music was way too loud. We were unable to carry on a conversation with the people directly across the table.
Atmosphere: 2
Food: 4
Service: 5
Best Black Bean Burger!
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Restaurantji Recommends
The manager, Miss Krystle was an amazing host. She ensure that everything was up to par with the standards of their customer service not only for myself, but for all of the out-of-town customers and local customers in the restaurant. She is definitely a class act!
Atmosphere: 5
Food: 5
Service: 5
The triple dipper is a good deal to try a few different things. I wish we got plates when ordering it cause those mozzarella sticks are messy, good cheesy pull and dripping sauce. The quesadillas were good but wouldâve been nice if they came with guacamole already instead of adding it. Food came out decently fast too.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Triple Dipper, 3 for Me
Our experience at this establishment was extremely disappointing and frustrating. Upon arrival, we were seated and placed our orders, but after waiting nearly 45 minutes, we noticed that other guests who arrived after us were already receiving their meals or leaving. When we flagged down our waitress, she blamed a "glitch in the system" for the delay.
We ended up waiting over two hours for our food, which was unacceptable. To make matters worse, when we went to leave, we discovered that our car window had been smashed and our belongings stolen. The situation felt suspicious, almost like an inside job.
We were in Indianapolis for an incredibly stressful reasonâmy son had suffered burns over 75% of his bodyâand this ordeal only added to our distress. The staff was unhelpful throughout the situation. They claimed they called the police, but after an hour with no response, we realized they hadnât followed through. We had to call 911 ourselves to report the incident.
This was one of the worst experiences weâve ever had, both in terms of service and safety. I would not recommend this place to anyone.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sides, Triple Dipper
The service at this restaurant was horrible today. I have dined previously and it has always been good. First, the restaurant was half empty but there was a 20 minute wait before we were seated. I guess it might be because they were short staffed. My daughters ordered chips and salsa for an appetizer and the triple dipper for the main course. The waiter was an older man....he only got her the triple dipper and despite reminding him twice, the chips and salsa never came. For me , I wanted the half stack of ribs which I wanted as part of my order. He was so poor at explaining the menu that I didn't get ribs. When I asked for it , it came so late that I had lost my appetite. I was so disappointed and realized why many of the locations are closing. Needless to say, they will not be getting my business again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ribs, Triple Dipper
I am beyond disappointed with my experience at the Chilis in Trader Pointe. We walked in and the host was so rude then we get skipped to be seated after waiting for at least 15 minutes and then we get our appetizer basically thrown at us. It was just a horrible time all together and I WILL NOT be back.
Atmosphere: 1
Food: 2
Service: 1
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