The cashier (AA Female) no name tag was very inpatient and extremely rude to the cultural misunderstanding of some customers behind me. If it’d been my business I would have fired her on the spot. Her behavior was unacceptable, disrespectful, and doesn’t represent who or what we are to visitors coming here. 12.22.25 at 1:45.
Atmosphere: 1
Food: 4
Service: 1
Lawrence Nauta
Best Chipotle we've visited, polite, hekpful
Atmosphere: 5
Food: 5
Service: 5
JOSHUA OTTINGER
As you can see, I don’t usually write too many negative reviews because in general I think they’re useless. I never write one if the people are willing to fix things while I’m there.
Ordered food, including a drink. Walked around to get iced tea and found out they don’t have any… Asked if they had some behind the counter, and got the response “we didn’t bother to make any today“. Asked for a refund since they charge over three dollars for a drink. Denied, as I’d have to wait 15 to 30 minutes for a store manager. I asked if I could simply exchange it for something else that I actually wanted to drink like the beverages in the cabinet behind them. Yes, but I’d still have to wait for the store manager because they can’t do that. I ask several people if they would do the right thing and let me exchange my drink. The main counter person said, and I quote “I don’t care, ha ha!“ And walked off. I asked them repeatedly if they would help me do the right thing. They ignored me. You wonder why people flip out in public? It’s a crew like this.
I had to spend 20 minutes on the phone with a corporate helpline (also subpar) to get my three dollars back. In addition, the counters were filthy, the people were not wearing proper PPE and hairnets, and the dining room was trashed. Nearly didn’t eat my food when I got home. Tried calling the store several times, but the store manager never picked up. Do they even have a store manager?
Atmosphere: 3
Food: 3
Service: 1
R Beck
Great customer service Ashley was AWESOME!
Atmosphere: 5
Food: 5
Service: 5
Kristyn Artka
The front line was not clean when I came into this store. the pans needed to be changed to make it look more presentable and items needed to be married. things were out on the main line and instead of taking the time to get fresh cold side items it was taken from another line and my bowl was closed before asking if I was finished adding anything. I asked to have cheese added to check to see if the things from the to go were actually added. the queso I got as a side wasn’t even filled all the way hence the picture below. If I am paying for the side I’d expect it to be filled to the top not 75% out of the cup! Usually when I go to this location it is good but today at 2pm it wasn’t a friendly or clean environment.
Atmosphere: 2
Food: 3
Service: 2
STEPFONE IRBY
The rice was good until a recent change now it’s too salty tasting but overall everything else is good
Atmosphere: 5
Food: 1
Service: 5
Derrick Jeffries
Great service, good food quality and excellent portions.
Atmosphere: 5
Food: 5
Service: 5
Randy Hayden
I love Chipotle still. But the location on 96th street is rough. Out of cheese and guacamole. Trash was overflowing with flies around the trashcan. The men's restroom also was out of service.
yaz
Payton handmade me the most delightful, delicate, beautiful, absolutely MASTERPIECE of a burrito bowl tonight. This bowl made me physically stand up and applaud Payton for her hard work and dedication and commitment to Chipotle. This is the single handed best burrito bowl i’ve ever eaten in my entire existence, and genuinely pushed me and changed my perspective on mankind- also the government. Now I know everyone is lovely and worthy in their own way. Everyone here deserves a raise and a kiss
Logan Pitts
I don’t understand how you can sell stale chips, EVERY TIME! For what you charge for 1/4th a bag of chips. I can literally see the bottom of the bag and I haven’t taken a chip out yet.
I’d be more happy with this little of chips, but make them edible! Lol I go here 2x a week and I’ve now had to write this bc every time the chips are stale.
I guess I have to eat chips when I get them before I leave to make sure and ask for a new bag.
Service is great here, all other food fantastic. Love this place but give me edible chips pls.
This is one of the dirtiest places I have ever eaten at. Also, the lady got an attitude because I wanted a refund on my drink due to no ice. Could have been easily avoided if they had just told us beforehand. Minor issue, but the sanitation is horrible.
Danielle Kennedy
Food all over the floor and tables. No ice, no tea. Out of rice and queso. Gave very little protein. They should be ready for a dinner time rush. I would give 0 stars if it allowed me too. This place has gone downhill.
Kayla Collins
I ordered a whole list of things for my bowl and was charged $19 only to get a bowl that had NOTHING but rice and steak in it. I was charged for all my sauces that i did not get i did not get any toppings .
Andrey Makarevich
Out of black beans, lettuce, and stake
Moody Friend
Food and service are good. Downside is how messy especially the restroom
The cashier (AA Female) no name tag was very inpatient and extremely rude to the cultural misunderstanding of some customers behind me. If it’d been my business I would have fired her on the spot. Her behavior was unacceptable, disrespectful, and doesn’t represent who or what we are to visitors coming here. 12.22.25 at 1:45.
Atmosphere: 1
Food: 4
Service: 1
Best Chipotle we've visited, polite, hekpful
Atmosphere: 5
Food: 5
Service: 5
As you can see, I don’t usually write too many negative reviews because in general I think they’re useless. I never write one if the people are willing to fix things while I’m there.
Ordered food, including a drink. Walked around to get iced tea and found out they don’t have any… Asked if they had some behind the counter, and got the response “we didn’t bother to make any today“. Asked for a refund since they charge over three dollars for a drink. Denied, as I’d have to wait 15 to 30 minutes for a store manager. I asked if I could simply exchange it for something else that I actually wanted to drink like the beverages in the cabinet behind them. Yes, but I’d still have to wait for the store manager because they can’t do that. I ask several people if they would do the right thing and let me exchange my drink. The main counter person said, and I quote “I don’t care, ha ha!“ And walked off. I asked them repeatedly if they would help me do the right thing. They ignored me. You wonder why people flip out in public? It’s a crew like this.
I had to spend 20 minutes on the phone with a corporate helpline (also subpar) to get my three dollars back. In addition, the counters were filthy, the people were not wearing proper PPE and hairnets, and the dining room was trashed. Nearly didn’t eat my food when I got home. Tried calling the store several times, but the store manager never picked up. Do they even have a store manager?
Atmosphere: 3
Food: 3
Service: 1
Great customer service Ashley was AWESOME!
Atmosphere: 5
Food: 5
Service: 5
The front line was not clean when I came into this store. the pans needed to be changed to make it look more presentable and items needed to be married. things were out on the main line and instead of taking the time to get fresh cold side items it was taken from another line and my bowl was closed before asking if I was finished adding anything. I asked to have cheese added to check to see if the things from the to go were actually added. the queso I got as a side wasn’t even filled all the way hence the picture below. If I am paying for the side I’d expect it to be filled to the top not 75% out of the cup! Usually when I go to this location it is good but today at 2pm it wasn’t a friendly or clean environment.
Atmosphere: 2
Food: 3
Service: 2
The rice was good until a recent change now it’s too salty tasting but overall everything else is good
Atmosphere: 5
Food: 1
Service: 5
Great service, good food quality and excellent portions.
Atmosphere: 5
Food: 5
Service: 5
I love Chipotle still. But the location on 96th street is rough. Out of cheese and guacamole. Trash was overflowing with flies around the trashcan. The men's restroom also was out of service.
Payton handmade me the most delightful, delicate, beautiful, absolutely MASTERPIECE of a burrito bowl tonight. This bowl made me physically stand up and applaud Payton for her hard work and dedication and commitment to Chipotle. This is the single handed best burrito bowl i’ve ever eaten in my entire existence, and genuinely pushed me and changed my perspective on mankind- also the government. Now I know everyone is lovely and worthy in their own way. Everyone here deserves a raise and a kiss
I don’t understand how you can sell stale chips, EVERY TIME! For what you charge for 1/4th a bag of chips. I can literally see the bottom of the bag and I haven’t taken a chip out yet.
I’d be more happy with this little of chips, but make them edible! Lol I go here 2x a week and I’ve now had to write this bc every time the chips are stale.
I guess I have to eat chips when I get them before I leave to make sure and ask for a new bag.
Service is great here, all other food fantastic. Love this place but give me edible chips pls.
Restaurantji Recommends
This is one of the dirtiest places I have ever eaten at. Also, the lady got an attitude because I wanted a refund on my drink due to no ice. Could have been easily avoided if they had just told us beforehand. Minor issue, but the sanitation is horrible.
Food all over the floor and tables. No ice, no tea. Out of rice and queso. Gave very little protein. They should be ready for a dinner time rush. I would give 0 stars if it allowed me too. This place has gone downhill.
I ordered a whole list of things for my bowl and was charged $19 only to get a bowl that had NOTHING but rice and steak in it. I was charged for all my sauces that i did not get i did not get any toppings .
Out of black beans, lettuce, and stake
Food and service are good.
Downside is how messy especially the restroom
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