Cold Stone Creamery

5025 E 82nd St Ste 400, Indianapolis
(317) 596-9620

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Recent Reviews

While I genuinely enjoy this ice cream brand overall, my experience at this particular location was disappointing due to poor customer service. Specifically, one young lady stood out for her unprofessional behavior. She was slender in build and wore her hair in a puff during my visit. Unfortunately, her attitude was unpleasant—not only in how she interacted with me, but also in how she spoke to her colleague, which came across as rude and disrespectful.

She...
I ordered this cake for my dad's 81'st birthday. I paid $83.99 for a 12x18 inch cake. He wanted a strawberry flavor. This is what I got. A cake straight from Temu. At least make it look as if some effort was put into it. He refused to eat it. He said it looked like Pepto-Bismol 😂 I'll try to order another cake again someday but not that size or flavor.
DISAPPOINTED!!! I went to the 82st location today, excited to buy my favorite "coffee lovers only" ice cream. I asked for the 48 oz container. The young lady who was making it, mixed what turned out to be appx 3/4. Then she got plain coffee ice cream to fill it with. When I asked why she did not add the mix-ins, she said their policy says they can just fill it with plain ice-cream. I would understand if it was an oz or two not a quarter tub. THIS IS A BAD POLICY. IF...

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