Great bread, the steak needs to be chopped to keep that bread from getting soggy. Friendly people.
Atmosphere: 4
Food: 3
Service: 5
Mark Zuckerberg
Was excited to try the new Indianapolis location. Placed my order using their drive through option. After paying we were asked to pull forward and wait. And wait we did! After 30 minutes I requested a refund. No apology was offered and was actually treated as if I was in the wrong for expecting fast food to be prepared in less than a half hour? If this sub place hopes to survive in the competitive Indy market they better bring more of their cousins in to help with their food prep. I would avoid and instead go just down the street to Jimmy John’s, jersey mikes or capriottis.
Service: 1
eligibson85
Trey Was Awesome and I think I just found my new Favorite Restaurant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Special, Club, Chicken Bacon Cheddar Cheese Steak, Chili Cheese Fries, Mint Shake Regular, Cheese Fries
greg rader
Ordered an Italian special. Tasted decent enough, but it wasn't big enough to justify a $9 price tag. The sandwich took a long time to prep, too. For $15 (also got chips and a drink), I could have gotten Jersey Mike's, which is what I'll do next time. I was excited to have a new sub place in town, but this isn't it.
Atmosphere: 3
Food: 3
Service: 3
Elijah Gee
Lunch was excellent and the shakes were amazing!
Atmosphere: 5
Food: 5
Service: 5
Jason Coleman
Ordered the club. Nothing special. I’m not sure it is good as a gas station sub. I gave my one and only shot.
Atmosphere: 3
Food: 1
Service: 4
Katherine A.
We tried the new Cousins sub shop on Michigan Road. The company is based out of Wisconsin and was family originated. Their slogan relates to having higher quality ingredients. This new location was tricky getting to as you have to pass by it and then maneuver potholes and approach from the rear. There are several stores that looked alike, so we had to drive back around front, dodging construction to find. They have a drive-they window for picking up orders or eat-in dining room. They also have a patio that will be nice during warmer weather. The dining room is new, clean and interesting. We were comfortable during our short stay. The clerks were really nice, helpful and anxious to serve us. Reginald (Reg) offered suggestions. Subs averaged around $8 and are pretty big. You order up at the counter then they bring the food to your table. I had the Tuna with lettuce and tomato, served cold. The roll is really good and fresh without being too much bread. I like that the sandwich was a little chewy. The tuna salad was ok, perhaps a little drier than I like. The lettuce and tomato were fresh and herb topping a nice touch. I'd order it again. My husband had the Philly (Reg's suggestion). He had the sandwich hot, so the cheese was nice and melted. The steak was really good and the fillings were generous. We also shared an order of fries. The fries are really good, thinner cut and crispy. Bronze came over and checked on us. The staff is eager to please. We felt welcome. We had 5 star service for a chain restaurant. They cater and the sub trays look perfect for a tailgate or work lunch. All in all, they excel on service and the sub rolls. The sandwiches were good with fresh ingredients.
Charla M.
Very disappointing. We were initially excited to try after receiving some coupons in a flyer and researching their menu. Visited for carry out around 4 pm on a Saturday. Very few patrons were dining in, a family of four, no one in line and the tables that were empty were still dirty from previous patrons. After ordering, waited 30 minutes for our food (called home to clarify their order at 1620 & they called as leaving at 1651). Extremely disappointed with the turkey cheese sub on Italian bread. The cheese was extra at 1.19. This sandwich shown in photos cost $9.18. The French fries were cold and soggy. My double steak cheese salad was missing the onions, tomatoes, & Italian dressing. I had very few black olives, green peppers and several cucumbers. (I added black olives, green peppers, & cucumbers). The steak did have very good flavor but I was missing half my salad. The other sub did have good flavor but not enough meat or veggies as it was mostly bread with every bite. The salad on the sub was cheap, shredded iceberg lettuce, not leaf lettuce. The cheese curds were plain and a small portion for the cost. Culver's has better cheese curds for less $$$. The shakes had good flavor but were melted as they were done 20 minutes before the food was done. Very poor timing on a carry out order to have shakes ready to sit and melt before the rest of the order was even near to being ready. We will not be patrons of this "glorified" sub shop.
J.M. Gandolf
Oh my gosh, Cousins Subs is here in Indianapolis Indiana my friends. Wisconsin is in the house! Everything is perfect. Great experience. 9321 N Michigan RD.
Atmosphere: 5
Food: 5
Service: 5
Becky Downer
The staff was so friendly and the food was delicious. So excited to have a Cousins nearby!
So I’ve been wanting to check this new sub shop out and today I was able to get in. The food was just okay. All the tables needed cleaned. Looks like no one had cleared up from the night before. The place was empty with three employees working. So, probably should have been a clean restaurant.
Atmosphere: 1
Food: 3
Service: 2
Patrick Winterstein
Definitely not worth the price. They asked if we wanted to make it a meal, I presumed they had an option for this but they simply added a large cheese curds and a large drink instead of asking what size I wanted. The sandwiches were thin and not a lot of substance. Even with the large curds, it was not filling. They didn't ask what kind of bread we wanted. It was just not a pleasant experience for an amount that we could have gone to a sit down place for.
Atmosphere: 3
Food: 2
Service: 2
Mike M.
If you order a Reuben without thousand island or rye bread is it still a Reuben? Probably not. So I ordered a Reuben at Cousin's brand new NW Indy location with a pretzel bun and swap of thousand island with deli mustard. I'm calling it "The Pastreli." Or "Reuben 2.0?" It's my new favorite sandwich. Generous pastrami and just enough deli mustard with neutralized sauerkraut for texture is a mess but it's great. I ordered their fries which are like a tastier, less-salty version of McDonald's shoestring fries. Another thing I love is their Gen 3 freestyle machine. This is a no-brainer for a beverage space that once provided 6 options can now give you dozens. Caffeine free Diet Coke please! I must say the corporate boardroom decor seems a little out of place when you walk in, but hey you do u. I'll be back soon and hope you're still serving pretzel buns!
Will Pearson
Ordered two sandwiches. Both were cold and barely had anything on them at all. And honestly flavor was just terrible can honestly say it was the worst Reuben I’ve ever had in my life. Will never be back.
Food: 1
Service: 3
Francie C.
A long missed Wisconsin favorite we ate at once a week back in Madison. Fresh and high quality especially if you are tired of JJ or want a great cheesesteak. The building is immaculate and the young crew working is very friendly. And they have a drive up. Just beware that this location is in the new strip mall and you need to enter by the new Starbucks, no entrance directly off of Michigan. Enjoy !
Great bread, the steak needs to be chopped to keep that bread from getting soggy. Friendly people.
Atmosphere: 4
Food: 3
Service: 5
Was excited to try the new Indianapolis location. Placed my order using their drive through option. After paying we were asked to pull forward and wait. And wait we did! After 30 minutes I requested a refund. No apology was offered and was actually treated as if I was in the wrong for expecting fast food to be prepared in less than a half hour? If this sub place hopes to survive in the competitive Indy market they better bring more of their cousins in to help with their food prep. I would avoid and instead go just down the street to Jimmy John’s, jersey mikes or capriottis.
Service: 1
Trey Was Awesome and I think I just found my new Favorite Restaurant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Special, Club, Chicken Bacon Cheddar Cheese Steak, Chili Cheese Fries, Mint Shake Regular, Cheese Fries
Ordered an Italian special. Tasted decent enough, but it wasn't big enough to justify a $9 price tag. The sandwich took a long time to prep, too. For $15 (also got chips and a drink), I could have gotten Jersey Mike's, which is what I'll do next time. I was excited to have a new sub place in town, but this isn't it.
Atmosphere: 3
Food: 3
Service: 3
Lunch was excellent and the shakes were amazing!
Atmosphere: 5
Food: 5
Service: 5
Ordered the club. Nothing special. I’m not sure it is good as a gas station sub. I gave my one and only shot.
Atmosphere: 3
Food: 1
Service: 4
We tried the new Cousins sub shop on Michigan Road. The company is based out of Wisconsin and was family originated. Their slogan relates to having higher quality ingredients. This new location was tricky getting to as you have to pass by it and then maneuver potholes and approach from the rear. There are several stores that looked alike, so we had to drive back around front, dodging construction to find. They have a drive-they window for picking up orders or eat-in dining room. They also have a patio that will be nice during warmer weather. The dining room is new, clean and interesting. We were comfortable during our short stay. The clerks were really nice, helpful and anxious to serve us. Reginald (Reg) offered suggestions. Subs averaged around $8 and are pretty big. You order up at the counter then they bring the food to your table. I had the Tuna with lettuce and tomato, served cold. The roll is really good and fresh without being too much bread. I like that the sandwich was a little chewy. The tuna salad was ok, perhaps a little drier than I like. The lettuce and tomato were fresh and herb topping a nice touch. I'd order it again. My husband had the Philly (Reg's suggestion). He had the sandwich hot, so the cheese was nice and melted. The steak was really good and the fillings were generous. We also shared an order of fries. The fries are really good, thinner cut and crispy. Bronze came over and checked on us. The staff is eager to please. We felt welcome. We had 5 star service for a chain restaurant. They cater and the sub trays look perfect for a tailgate or work lunch. All in all, they excel on service and the sub rolls. The sandwiches were good with fresh ingredients.
Very disappointing. We were initially excited to try after receiving some coupons in a flyer and researching their menu. Visited for carry out around 4 pm on a Saturday. Very few patrons were dining in, a family of four, no one in line and the tables that were empty were still dirty from previous patrons. After ordering, waited 30 minutes for our food (called home to clarify their order at 1620 & they called as leaving at 1651). Extremely disappointed with the turkey cheese sub on Italian bread. The cheese was extra at 1.19. This sandwich shown in photos cost $9.18. The French fries were cold and soggy. My double steak cheese salad was missing the onions, tomatoes, & Italian dressing. I had very few black olives, green peppers and several cucumbers. (I added black olives, green peppers, & cucumbers). The steak did have very good flavor but I was missing half my salad. The other sub did have good flavor but not enough meat or veggies as it was mostly bread with every bite. The salad on the sub was cheap, shredded iceberg lettuce, not leaf lettuce. The cheese curds were plain and a small portion for the cost. Culver's has better cheese curds for less $$$. The shakes had good flavor but were melted as they were done 20 minutes before the food was done. Very poor timing on a carry out order to have shakes ready to sit and melt before the rest of the order was even near to being ready. We will not be patrons of this "glorified" sub shop.
Oh my gosh, Cousins Subs is here in Indianapolis Indiana my friends. Wisconsin is in the house! Everything is perfect. Great experience. 9321 N Michigan RD.
Atmosphere: 5
Food: 5
Service: 5
The staff was so friendly and the food was delicious. So excited to have a Cousins nearby!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So I’ve been wanting to check this new sub shop out and today I was able to get in. The food was just okay. All the tables needed cleaned. Looks like no one had cleared up from the night before. The place was empty with three employees working. So, probably should have been a clean restaurant.
Atmosphere: 1
Food: 3
Service: 2
Definitely not worth the price. They asked if we wanted to make it a meal, I presumed they had an option for this but they simply added a large cheese curds and a large drink instead of asking what size I wanted. The sandwiches were thin and not a lot of substance. Even with the large curds, it was not filling. They didn't ask what kind of bread we wanted. It was just not a pleasant experience for an amount that we could have gone to a sit down place for.
Atmosphere: 3
Food: 2
Service: 2
If you order a Reuben without thousand island or rye bread is it still a Reuben? Probably not. So I ordered a Reuben at Cousin's brand new NW Indy location with a pretzel bun and swap of thousand island with deli mustard. I'm calling it "The Pastreli." Or "Reuben 2.0?" It's my new favorite sandwich. Generous pastrami and just enough deli mustard with neutralized sauerkraut for texture is a mess but it's great. I ordered their fries which are like a tastier, less-salty version of McDonald's shoestring fries. Another thing I love is their Gen 3 freestyle machine. This is a no-brainer for a beverage space that once provided 6 options can now give you dozens. Caffeine free Diet Coke please! I must say the corporate boardroom decor seems a little out of place when you walk in, but hey you do u. I'll be back soon and hope you're still serving pretzel buns!
Ordered two sandwiches. Both were cold and barely had anything on them at all. And honestly flavor was just terrible can honestly say it was the worst Reuben I’ve ever had in my life. Will never be back.
Food: 1
Service: 3
A long missed Wisconsin favorite we ate at once a week back in Madison. Fresh and high quality especially if you are tired of JJ or want a great cheesesteak. The building is immaculate and the young crew working is very friendly. And they have a drive up. Just beware that this location is in the new strip mall and you need to enter by the new Starbucks, no entrance directly off of Michigan. Enjoy !