After a very bad experience at another location I visited this store and they employees were very helpful, service fast and pizza delicious. Never ever going anywhere else. Keep up the good work guys.
Grace Moore
I'm writing to share a recent and deeply frustrating experience I had with the Domino’s located at 11135 Pendleton Pike, Suite 50, Indianapolis, IN 46236.
To be honest, this was one of the worst experiences I’ve ever had with any business, and I’m typically a very patient and understanding person. But this situation was so disorganized and stressful that I feel obligated to share it.
We were planning a pizza party for our company and I planned to order 30 pizzas and breadsticks for delivery. I decided to place the order in person rather than by phone to avoid confusion. I first visited a Domino’s location just 7 minutes away from our office, but they said they don’t deliver to our address and directed me to the Pendleton Pike location.
I visited the Pendleton Pike store on Tuesday morning (6/3/25) to place the order for delivery at 11:00 AM the next day (Wednesday, 6/4/25). The woman who helped me in-store was fantastic—kind, patient, and went the extra mile by calling her manager when the register wasn’t working. After about 20 minutes, they were able to process the order. She gave me her manager's name (Marlon) and the store's number so I could call to make payment the next day.
We ended up rescheduling the pizza party to Thursday (6/5/25), giving the store even more advance notice. I texted Marlon and called the store to inform them that the delivery date had changed, and both confirmed they would update the delivery order.
However, when I called Thursday morning to make the payment, I was told the order was listed as carryout—not delivery. This was frustrating, as I had confirmed delivery at least three separate times. Still, I agreed to just pick it up myself to avoid further issues. Shortly after, Marlon texted to let me know the order was actually out for delivery, so I returned to the office.
Then, I called the store to double-check, only to be told again that the order was listed as carryout and was waiting for me to pick up. I was informed that the delivery address in the system was incorrect—it had been entered as the store’s own address. One of the employees said they were on the phone with another manager who confirmed it was supposed to be carryout. I texted Marlon again and headed back toward the store to pick it up.
Just as I was on my way, I received another call from the store saying, “Oops, never mind—it is out for delivery, and the driver is leaving in 3 minutes.” So I turned around and returned to the office once again.
The pizzas didn’t arrive until 12:00 PM—an hour later than the scheduled time. While I want to stress that everyone I interacted with (Marlon, the original employee who took the order, and the woman I spoke to on the phone) was kind and tried to be helpful, the overall communication and coordination from the store was absolutely terrible. I spent two stressful hours trying to figure out whether my order would be delivered or not.
Despite multiple confirmations of both the delivery time and method, the execution was a mess. This was a very disappointing experience, especially for such a large and planned order. Thank you for taking the time to read this.
Adrian Perez
The drivers are great the people that make the food suck butt that is not square are cut normal that is bs
Breyona Parker
Pizza is always hot and ready!
Keita Lucket
Best chicken wings and pizza
Marcos Sanchez
Ordered online at this dominos location for delivery and never received my order. Was stuck on quality check the whole time. Called 3 times never got an answer just the Voice machine. Don’t order delivery at this dominos.
Service: 1
Recommended dishes: Pepperoni Pizza
Maria De Los Santos
Second time ordering delivery and food was at 2 hour mark called and was told it was still going to take longer. Honestly why offer delivery if you can’t follow through.
Atmosphere: 1
Food: 1
Service: 1
Star Thompson
Never answers the phone always late (only applys to some employees, some are cool) food varies on the day tired of getting the response I get when I call to ask where my order is or the good old fashioned no response maybe do better thanks in advance super hungry customer who still hasnt gotten their order after 2 hours 🤷🏻♀️
Food: 3
Service: 1
Nick Gill
Whatever they're paying these people isn't enough. The work ethic of just 3 people on a Saturday night is an insane ask, but they made it look easy. The food is wonderful as always, and as quick as ever.
Atmosphere: 5
Food: 5
Service: 5
Olive Town
The pizza tasted good but the chili flake seasoning was stale.
It's was very hard to watch how hard this Lady Jay coleman was working but she had amazing speed service and food cooked my food to perfection put my wings in twice she had a lobby full and managed to take my order make my $52 order and get it out the oven while taking others orders and making there's two both of her driver did not speak English so she also answered the phone and gave out the pick up orders I mean amazing young African American lady doing her job with passion no matter how frustrating because she believes the customer deserves the best I even tried to recruit her she refused stating Domino's is her second family appreciate the great manager
Horrible only thing two stars about it is the lady who is doing all the work and the two men who is sitting down while the phone kept ringing and they were on their phones the whole time, nobody helped her, do better
Atmosphere: 2
Service: 2
Recommended dishes: Pepperoni Pizza
Amy England
You don't need to hear my sob story, but just know that the employees here are awful people. The management teaches their employees to hang up and block customers when they call with a problem. I ordered one specialty pizza to feed my family, they delivered a sauceless pizza with nothing but onions as a topping. Simple mistake. I'll just call and get the right pizza. They hung up on me 3 times after I started to explain the situation. I get that customers try to take advantage of domino's in that way, but sometimes domino's just makes a mistake. Sometimes people just want a pizza they paid for to feed their family. And instead of fixing it, this domino's just raises a middle finger and grins.
Food: 1
Service: 1
Jesse
Next time someone comes to pic up there order.... Instead of 3 of u staring at me and 2 ather people that's waiting 15 outside .. u come and see if we want to order or pick up.. not ok I'll not be back here and ceep the pizza. Do better
Atmosphere: 1
Food: 2
Service: 1
raquel pereznegron
Med pizzas 6.99 after you buy 2 is my favorite deal with 2 toppings each! With 32 garlic bread bites for 6.99 also!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Pepperoni Pizza, Meat Lovers Pizza, Sausage Pepperoni and Green Peppers
After a very bad experience at another location I visited this store and they employees were very helpful, service fast and pizza delicious. Never ever going anywhere else. Keep up the good work guys.
I'm writing to share a recent and deeply frustrating experience I had with the Domino’s located at 11135 Pendleton Pike, Suite 50, Indianapolis, IN 46236.
To be honest, this was one of the worst experiences I’ve ever had with any business, and I’m typically a very patient and understanding person. But this situation was so disorganized and stressful that I feel obligated to share it.
We were planning a pizza party for our company and I planned to order 30 pizzas and breadsticks for delivery. I decided to place the order in person rather than by phone to avoid confusion. I first visited a Domino’s location just 7 minutes away from our office, but they said they don’t deliver to our address and directed me to the Pendleton Pike location.
I visited the Pendleton Pike store on Tuesday morning (6/3/25) to place the order for delivery at 11:00 AM the next day (Wednesday, 6/4/25). The woman who helped me in-store was fantastic—kind, patient, and went the extra mile by calling her manager when the register wasn’t working. After about 20 minutes, they were able to process the order. She gave me her manager's name (Marlon) and the store's number so I could call to make payment the next day.
We ended up rescheduling the pizza party to Thursday (6/5/25), giving the store even more advance notice. I texted Marlon and called the store to inform them that the delivery date had changed, and both confirmed they would update the delivery order.
However, when I called Thursday morning to make the payment, I was told the order was listed as carryout—not delivery. This was frustrating, as I had confirmed delivery at least three separate times. Still, I agreed to just pick it up myself to avoid further issues. Shortly after, Marlon texted to let me know the order was actually out for delivery, so I returned to the office.
Then, I called the store to double-check, only to be told again that the order was listed as carryout and was waiting for me to pick up. I was informed that the delivery address in the system was incorrect—it had been entered as the store’s own address. One of the employees said they were on the phone with another manager who confirmed it was supposed to be carryout. I texted Marlon again and headed back toward the store to pick it up.
Just as I was on my way, I received another call from the store saying, “Oops, never mind—it is out for delivery, and the driver is leaving in 3 minutes.” So I turned around and returned to the office once again.
The pizzas didn’t arrive until 12:00 PM—an hour later than the scheduled time. While I want to stress that everyone I interacted with (Marlon, the original employee who took the order, and the woman I spoke to on the phone) was kind and tried to be helpful, the overall communication and coordination from the store was absolutely terrible. I spent two stressful hours trying to figure out whether my order would be delivered or not.
Despite multiple confirmations of both the delivery time and method, the execution was a mess. This was a very disappointing experience, especially for such a large and planned order. Thank you for taking the time to read this.
The drivers are great the people that make the food suck butt that is not square are cut normal that is bs
Pizza is always hot and ready!
Best chicken wings and pizza
Ordered online at this dominos location for delivery and never received my order. Was stuck on quality check the whole time. Called 3 times never got an answer just the Voice machine. Don’t order delivery at this dominos.
Service: 1
Recommended dishes: Pepperoni Pizza
Second time ordering delivery and food was at 2 hour mark called and was told it was still going to take longer. Honestly why offer delivery if you can’t follow through.
Atmosphere: 1
Food: 1
Service: 1
Never answers the phone always late (only applys to some employees, some are cool) food varies on the day tired of getting the response I get when I call to ask where my order is or the good old fashioned no response maybe do better thanks in advance super hungry customer who still hasnt gotten their order after 2 hours 🤷🏻♀️
Food: 3
Service: 1
Whatever they're paying these people isn't enough. The work ethic of just 3 people on a Saturday night is an insane ask, but they made it look easy. The food is wonderful as always, and as quick as ever.
Atmosphere: 5
Food: 5
Service: 5
The pizza tasted good but the chili flake seasoning was stale.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
It's was very hard to watch how hard this Lady Jay coleman was working but she had amazing speed service and food cooked my food to perfection put my wings in twice she had a lobby full and managed to take my order make my $52 order and get it out the oven while taking others orders and making there's two both of her driver did not speak English so she also answered the phone and gave out the pick up orders I mean amazing young African American lady doing her job with passion no matter how frustrating because she believes the customer deserves the best I even tried to recruit her she refused stating Domino's is her second family appreciate the great manager
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots, Pepperoni Pizza, Chicken Wings, Garlic Knots and Pizza
Horrible only thing two stars about it is the lady who is doing all the work and the two men who is sitting down while the phone kept ringing and they were on their phones the whole time, nobody helped her, do better
Atmosphere: 2
Service: 2
Recommended dishes: Pepperoni Pizza
You don't need to hear my sob story, but just know that the employees here are awful people. The management teaches their employees to hang up and block customers when they call with a problem. I ordered one specialty pizza to feed my family, they delivered a sauceless pizza with nothing but onions as a topping. Simple mistake. I'll just call and get the right pizza. They hung up on me 3 times after I started to explain the situation. I get that customers try to take advantage of domino's in that way, but sometimes domino's just makes a mistake. Sometimes people just want a pizza they paid for to feed their family. And instead of fixing it, this domino's just raises a middle finger and grins.
Food: 1
Service: 1
Next time someone comes to pic up there order.... Instead of 3 of u staring at me and 2 ather people that's waiting 15 outside .. u come and see if we want to order or pick up.. not ok I'll not be back here and ceep the pizza. Do better
Atmosphere: 1
Food: 2
Service: 1
Med pizzas 6.99 after you buy 2 is my favorite deal with 2 toppings each! With 32 garlic bread bites for 6.99 also!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Pepperoni Pizza, Meat Lovers Pizza, Sausage Pepperoni and Green Peppers
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