Our food was stolen twice from this dominos, we order, wait over 2 plus hours for delivery (5 hours the first time) and paid for food that wasn't ours, and they even skipped our drinks that we still paid for, we called the place and they wouldn't pick up then left us on hold for a while.
Atmosphere: 1
Food: 1
Service: 1
Ranada Johnson
I have been waiting on my delivery order for 3 hours. I’ve called at the two hour mark and they said it had not even been started. This is incredibly disappointing. I am trying to be understanding but this is ridiculous. The ETA on the app wasn’t even remotely close
Atmosphere: 1
Food: 1
Service: 1
Danielle Spears
Ordered food for delivery. It took over an hour to get our order. Delivery time kept changing and getting later and later. Then the delivery driver went to the wrong house. Then we finally got our food and it was awful! Pizza did not have extra sauce and extra cheese like I ordered. Loaded tots were burnt and the wings just had a little bit of barbecue sauce drizzled on the top. Terrible, never again!! Should've just canceled my order! Stear clear of this place!!
Food: 1
Service: 1
Alfreda Polin-Willis
I ordered a large meat lover's and received a medium pizza that was cold. Called to report it. Manager told me I had to wait until tomorrow for general manager. I will never order from this particular store 😒 again. I spoke with the manager at the store on duty. Absolutely no HELP very nonchalant and said to me wait until tomorrow. I'm totally disgusted.
HERIBERTO GARCIA
I place an order today at 6:26pm. And is 7:00 pm no even prep yet.
Atmosphere: 1
Food: 1
Service: 1
Charlie Lillis
Called the store to get a refund, had to call twice because the workers gave me the wrong time that the manager would be there
Emerald
The Domino's on Michigan Rd used to be better than this one. But now 38th St Domino's is better than Michigan Rd. This is a pan made pizza. If you like cheesy, the pan made is better. I'm not a fan of the hand tossed cuz it's more dry. But this was delicious 😋
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Cheesy Bread, Cheese Pizza
Jim Caplice
Delivery tracker said it would take 45 minutes at most and its been over an hour and a half and still hasn't been delivered. Called and been on hold for 20 minutes, Avoid ordering from here.
Atmosphere: 1
Food: 2
Service: 1
Richard Garrison
Expect wrong food long wait
Atmosphere: 1
Food: 1
Service: 1
Timothy Rickards
Ordered a pizza for delivery at 3:37pm. Estimated delivery time was 18-29 minutes. Cool. 60+ minutes later at 4:45pm I called to ask about the status, since the tracker showed it had been in quality control for 35 minutes. Didn’t care if they had to remake it, just wanted to know when we’d hope to get it. I was told it was literally going out the door with a driver just then. (The store is 6 minutes away) ok! Great! Thanks! 40 minutes later we call again. Sit on hold for 10 minutes. Disconnect. Call again. Get told it is going out the door again….. we are now 2 hours (TWO HOURS) of waiting for a pizza at what WAS off-peak time originally. At this point get put on hold for a manager to get a refund.
Funny though the order was indeed out for delivery finally. It arrives stone cold. Not a hint of warmth. Is dropped on the doorstep with no knock or doorbell. The only way I knew was that the ring doorbell is set up to notify. I had the pizza in my hands 30 seconds after it was placed. What was supposed to happen?!?! In the meantime have spent 15 minutes on hold for manager for a refund and now driving in sick to the store to get a refund in person and give what is now inedible and likely dangerous food back.
Manager has left the store. Employee questions the desire for a refund saying “it was only $26…”
Suggestions: 1. Don’t accept delivery orders if you don’t have drivers. 2. if someone asks for an ETA on an overdue order, do NOT tell them it is going out the door when it isn’t. It robs them of the chance to make the choice what to do. 3. If you have a 1hr45min old pizza sitting there, REMAKE IT. Do not send it out. Or better yet do not make an order until there is a remote chance it can get delivered.
Great. I eat at this location a lot! I like the bread and pan pizza!!
Atmosphere: 4
Food: 5
Service: 4
Aley Underwood
On 1/11, I placed an order for a pizza and other items through the Dominos app for delivery. In the checkout section, I selected for the order to be left at my door and even so much as left a note for it to be left on my door mat. I also tipped over 30% at $12 because my street wasn’t plowed so I was trying to be nice. When the order arrived they rang the door bell. I waited a couple minutes so that the delivery driver would be gone so I can grab my order. Then they rang the door bell again. I opened the door and he opens the bag for me to grab my own food out of the bag and the sauces fall out. I grab my sauces as my dogs are behind me at the door barking (hence selecting the option for the food to be dropped off) then told the man that I had said ti leave the food at the door and then shut the door for him to do so. Once I open the door back up, I see that they forgot my actual PIZZA. I yell out to the man who is getting in his car across the street and said he forgot my pizza. Fist he had the audacity to question if I’m sure that I ordered one. Yes, I’m sure. I wait outside and he must have called the store. He yells back and said he’s going back to get it and bring it back which is fine, the store is only 7mins away. One hour later, still no pizza. I call the store. Someone answers the phone, hard to understand them as they are mumbling, and says something about they’ll check and then places me on mute. I wait 15mins and no one comes back so I hang up and call back. At this point, it has been 75mins since my original incomplete delivery. I tell them this time I really need an answer and so this time he says he will ask the manager. He comes back and says they never made the pizza and so they aren’t going to deliver it. I told him it needs to be refunded then and he says okay and hangs up. I still have not received a refund and I am beyond irritated. The driver does not deserve a $12 tip. The store needs to refund me AND THEN SOME. And why did the driver or someone else at the store not call me back from the jump to let me know they weren’t planning to make and deliver my pizza. I shouldn’t have had to call and track them down. This store needs a harsh lesson in customer service. Would not recommend you spend your money at this location. Terrible experience from start to finish and so much wasted money.
Lindsey Meyer
i got carry out a couple weeks ago and my order was ready within 15 minutes. great service, both people who took care of me seemed to care about what they did and gave me my garlic sauces quickly when i realized they weren’t in the boxes. the large pizza was cut into very strange slices, there were only 6 and two of the slices were basically a fourth of the pizza but that’s not a big deal. last night, however, i got delivery, and it took (not kidding) 3 hours for it to be delivered. i ordered at 8:30, it didn’t go into the oven until 10:30, and then got stuck in “quality check” for 45 minutes. the food was not hot. not cold either, but disappointing. if you go to this dominos, get carry out unless you want lukewarm pizza 3 hours after you order it.
Our food was stolen twice from this dominos, we order, wait over 2 plus hours for delivery (5 hours the first time) and paid for food that wasn't ours, and they even skipped our drinks that we still paid for, we called the place and they wouldn't pick up then left us on hold for a while.
Atmosphere: 1
Food: 1
Service: 1
I have been waiting on my delivery order for 3 hours. I’ve called at the two hour mark and they said it had not even been started. This is incredibly disappointing. I am trying to be understanding but this is ridiculous. The ETA on the app wasn’t even remotely close
Atmosphere: 1
Food: 1
Service: 1
Ordered food for delivery. It took over an hour to get our order. Delivery time kept changing and getting later and later. Then the delivery driver went to the wrong house. Then we finally got our food and it was awful! Pizza did not have extra sauce and extra cheese like I ordered. Loaded tots were burnt and the wings just had a little bit of barbecue sauce drizzled on the top. Terrible, never again!! Should've just canceled my order! Stear clear of this place!!
Food: 1
Service: 1
I ordered a large meat lover's and received a medium pizza that was cold. Called to report it. Manager told me I had to wait until tomorrow for general manager. I will never order from this particular store 😒 again. I spoke with the manager at the store on duty. Absolutely no HELP very nonchalant and said to me wait until tomorrow. I'm totally disgusted.
I place an order today at 6:26pm. And is 7:00 pm no even prep yet.
Atmosphere: 1
Food: 1
Service: 1
Called the store to get a refund, had to call twice because the workers gave me the wrong time that the manager would be there
The Domino's on Michigan Rd used to be better than this one. But now 38th St Domino's is better than Michigan Rd. This is a pan made pizza. If you like cheesy, the pan made is better. I'm not a fan of the hand tossed cuz it's more dry. But this was delicious 😋
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Cheesy Bread, Cheese Pizza
Delivery tracker said it would take 45 minutes at most and its been over an hour and a half and still hasn't been delivered. Called and been on hold for 20 minutes, Avoid ordering from here.
Atmosphere: 1
Food: 2
Service: 1
Expect wrong food long wait
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza for delivery at 3:37pm. Estimated delivery time was 18-29 minutes. Cool. 60+ minutes later at 4:45pm I called to ask about the status, since the tracker showed it had been in quality control for 35 minutes. Didn’t care if they had to remake it, just wanted to know when we’d hope to get it. I was told it was literally going out the door with a driver just then. (The store is 6 minutes away) ok! Great! Thanks!
40 minutes later we call again. Sit on hold for 10 minutes. Disconnect. Call again. Get told it is going out the door again….. we are now 2 hours (TWO HOURS) of waiting for a pizza at what WAS off-peak time originally. At this point get put on hold for a manager to get a refund.
Funny though the order was indeed out for delivery finally. It arrives stone cold. Not a hint of warmth. Is dropped on the doorstep with no knock or doorbell. The only way I knew was that the ring doorbell is set up to notify. I had the pizza in my hands 30 seconds after it was placed. What was supposed to happen?!?! In the meantime have spent 15 minutes on hold for manager for a refund and now driving in sick to the store to get a refund in person and give what is now inedible and likely dangerous food back.
Manager has left the store. Employee questions the desire for a refund saying “it was only $26…”
Suggestions:
1. Don’t accept delivery orders if you don’t have drivers.
2. if someone asks for an ETA on an overdue order, do NOT tell them it is going out the door when it isn’t. It robs them of the chance to make the choice what to do.
3. If you have a 1hr45min old pizza sitting there, REMAKE IT. Do not send it out. Or better yet do not make an order until there is a remote chance it can get delivered.
Food: 2
Service: 1
Restaurantji Recommends
Very Rude customer service… disrespectful DO NOT
Atmosphere: 1
Food: 4
Service: 2
Hot fast n fresh
Food: 5
Service: 5
Recommended dishes: Garlic
Great. I eat at this location a lot! I like the bread and pan pizza!!
Atmosphere: 4
Food: 5
Service: 4
On 1/11, I placed an order for a pizza and other items through the Dominos app for delivery. In the checkout section, I selected for the order to be left at my door and even so much as left a note for it to be left on my door mat. I also tipped over 30% at $12 because my street wasn’t plowed so I was trying to be nice. When the order arrived they rang the door bell. I waited a couple minutes so that the delivery driver would be gone so I can grab my order. Then they rang the door bell again. I opened the door and he opens the bag for me to grab my own food out of the bag and the sauces fall out. I grab my sauces as my dogs are behind me at the door barking (hence selecting the option for the food to be dropped off) then told the man that I had said ti leave the food at the door and then shut the door for him to do so. Once I open the door back up, I see that they forgot my actual PIZZA. I yell out to the man who is getting in his car across the street and said he forgot my pizza. Fist he had the audacity to question if I’m sure that I ordered one. Yes, I’m sure. I wait outside and he must have called the store. He yells back and said he’s going back to get it and bring it back which is fine, the store is only 7mins away. One hour later, still no pizza. I call the store. Someone answers the phone, hard to understand them as they are mumbling, and says something about they’ll check and then places me on mute. I wait 15mins and no one comes back so I hang up and call back. At this point, it has been 75mins since my original incomplete delivery. I tell them this time I really need an answer and so this time he says he will ask the manager. He comes back and says they never made the pizza and so they aren’t going to deliver it. I told him it needs to be refunded then and he says okay and hangs up. I still have not received a refund and I am beyond irritated. The driver does not deserve a $12 tip. The store needs to refund me AND THEN SOME. And why did the driver or someone else at the store not call me back from the jump to let me know they weren’t planning to make and deliver my pizza. I shouldn’t have had to call and track them down. This store needs a harsh lesson in customer service. Would not recommend you spend your money at this location. Terrible experience from start to finish and so much wasted money.
i got carry out a couple weeks ago and my order was ready within 15 minutes. great service, both people who took care of me seemed to care about what they did and gave me my garlic sauces quickly when i realized they weren’t in the boxes. the large pizza was cut into very strange slices, there were only 6 and two of the slices were basically a fourth of the pizza but that’s not a big deal. last night, however, i got delivery, and it took (not kidding) 3 hours for it to be delivered. i ordered at 8:30, it didn’t go into the oven until 10:30, and then got stuck in “quality check” for 45 minutes. the food was not hot. not cold either, but disappointing. if you go to this dominos, get carry out unless you want lukewarm pizza 3 hours after you order it.
Food: 4
Service: 1
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