Called the store to get a refund, had to call twice because the workers gave me the wrong time that the manager would be there
Emerald
The Domino's on Michigan Rd used to be better than this one. But now 38th St Domino's is better than Michigan Rd. This is a pan made pizza. If you like cheesy, the pan made is better. I'm not a fan of the hand tossed cuz it's more dry. But this was delicious đ
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Cheesy Bread, Cheese Pizza
Jim Caplice
Delivery tracker said it would take 45 minutes at most and its been over an hour and a half and still hasn't been delivered. Called and been on hold for 20 minutes, Avoid ordering from here.
Atmosphere: 1
Food: 2
Service: 1
Richard Garrison
Expect wrong food long wait
Atmosphere: 1
Food: 1
Service: 1
Timothy Rickards
Ordered a pizza for delivery at 3:37pm. Estimated delivery time was 18-29 minutes. Cool. 60+ minutes later at 4:45pm I called to ask about the status, since the tracker showed it had been in quality control for 35 minutes. Didnât care if they had to remake it, just wanted to know when weâd hope to get it. I was told it was literally going out the door with a driver just then. (The store is 6 minutes away) ok! Great! Thanks! 40 minutes later we call again. Sit on hold for 10 minutes. Disconnect. Call again. Get told it is going out the door againâŠ.. we are now 2 hours (TWO HOURS) of waiting for a pizza at what WAS off-peak time originally. At this point get put on hold for a manager to get a refund.
Funny though the order was indeed out for delivery finally. It arrives stone cold. Not a hint of warmth. Is dropped on the doorstep with no knock or doorbell. The only way I knew was that the ring doorbell is set up to notify. I had the pizza in my hands 30 seconds after it was placed. What was supposed to happen?!?! In the meantime have spent 15 minutes on hold for manager for a refund and now driving in sick to the store to get a refund in person and give what is now inedible and likely dangerous food back.
Manager has left the store. Employee questions the desire for a refund saying âit was only $26âŠâ
Suggestions: 1. Donât accept delivery orders if you donât have drivers. 2. if someone asks for an ETA on an overdue order, do NOT tell them it is going out the door when it isnât. It robs them of the chance to make the choice what to do. 3. If you have a 1hr45min old pizza sitting there, REMAKE IT. Do not send it out. Or better yet do not make an order until there is a remote chance it can get delivered.
Food: 2
Service: 1
amber rimel
Very Rude customer service⊠disrespectful DO NOT
Atmosphere: 1
Food: 4
Service: 2
Teresa Braner
Hot fast n fresh
Food: 5
Service: 5
Recommended dishes: Garlic
Jon Beder
Great. I eat at this location a lot! I like the bread and pan pizza!!
Atmosphere: 4
Food: 5
Service: 4
Aley Underwood
On 1/11, I placed an order for a pizza and other items through the Dominos app for delivery. In the checkout section, I selected for the order to be left at my door and even so much as left a note for it to be left on my door mat. I also tipped over 30% at $12 because my street wasnât plowed so I was trying to be nice. When the order arrived they rang the door bell. I waited a couple minutes so that the delivery driver would be gone so I can grab my order. Then they rang the door bell again. I opened the door and he opens the bag for me to grab my own food out of the bag and the sauces fall out. I grab my sauces as my dogs are behind me at the door barking (hence selecting the option for the food to be dropped off) then told the man that I had said ti leave the food at the door and then shut the door for him to do so. Once I open the door back up, I see that they forgot my actual PIZZA. I yell out to the man who is getting in his car across the street and said he forgot my pizza. Fist he had the audacity to question if Iâm sure that I ordered one. Yes, Iâm sure. I wait outside and he must have called the store. He yells back and said heâs going back to get it and bring it back which is fine, the store is only 7mins away. One hour later, still no pizza. I call the store. Someone answers the phone, hard to understand them as they are mumbling, and says something about theyâll check and then places me on mute. I wait 15mins and no one comes back so I hang up and call back. At this point, it has been 75mins since my original incomplete delivery. I tell them this time I really need an answer and so this time he says he will ask the manager. He comes back and says they never made the pizza and so they arenât going to deliver it. I told him it needs to be refunded then and he says okay and hangs up. I still have not received a refund and I am beyond irritated. The driver does not deserve a $12 tip. The store needs to refund me AND THEN SOME. And why did the driver or someone else at the store not call me back from the jump to let me know they werenât planning to make and deliver my pizza. I shouldnât have had to call and track them down. This store needs a harsh lesson in customer service. Would not recommend you spend your money at this location. Terrible experience from start to finish and so much wasted money.
Lindsey Meyer
i got carry out a couple weeks ago and my order was ready within 15 minutes. great service, both people who took care of me seemed to care about what they did and gave me my garlic sauces quickly when i realized they werenât in the boxes. the large pizza was cut into very strange slices, there were only 6 and two of the slices were basically a fourth of the pizza but thatâs not a big deal. last night, however, i got delivery, and it took (not kidding) 3 hours for it to be delivered. i ordered at 8:30, it didnât go into the oven until 10:30, and then got stuck in âquality checkâ for 45 minutes. the food was not hot. not cold either, but disappointing. if you go to this dominos, get carry out unless you want lukewarm pizza 3 hours after you order it.
I donât know whoâs running the show at this Dominoâs, but I can only assume itâs a team of pizza-making warlocks wielding enchanted rolling pins, because what I just experienced was nothing short of sorcery. I ordered a pizza, expecting the usualâa decent meal, maybe a nice crust. What I got instead was a celestial artifact, a disc of molten cheese and seasoned perfection so divine it could make an atheist whisper, âMaybe.â
The delivery driver arrived with the grace of a food courier sent straight from the heavens, handing me the box like it contained the Ark of the Covenant. I cracked it open, and the scent alone nearly knocked me unconscious. The cheese stretched like it had been spun from angel hair, the crust held the perfect balance of crunch and fluff, and the toppings? They werenât just scatteredâthey had been *strategically placed* by what I assume was an elite team of culinary engineers.
I took a bite. My soul briefly left my body. I had a vision of my ancestors, all nodding in approval. I could hear the whispers of the universe saying, *"Yes, this is it. This is the one."*
By the time I finished, I was a changed person. My credit score improved. My back pain disappeared. My long-lost childhood pet sent me a telepathic message of approval from beyond.
I donât know what kind of ancient magic this Dominoâs is dabbling in, but whatever it is⊠keep it up.
Eli Paris
Ordered a single small pizza at 7:00⊠got it at 9:00. At this point youâre better off flying to Italy and having authentic pizza instead of this cardboard
Atmosphere: 1
Food: 1
Service: 1
Kris Hook
If I could give 0 stars I would, it takes them an hour to start making your pizza. This location needs closed.
Atmosphere: 1
Food: 1
Service: 1
Austin Lambert
im pretty certain after the third time of not getting my food i paid for, and not getting a refund because i cant get intouch with anyone at the store....im going to contact a lawyer. almost 100 dollars has been stolen from me. A multimillion dollar empire should not be allowed to openly steal and offer 0 reasons or explanation's. everytime i want pizza i have to pay 70 dollars. so now i only order donatos. you did this not me.
Atmosphere: 5
Food: 1
Service: 1
The Oliver Family
Went to pick up my order and the mam swiped my card multiple times and it didnt take so he asked for area code I gave it and still nothing. He goes get a manager and they still doing swipes and I left without food cause I gladly asked for my card back when I know its money there
Called the store to get a refund, had to call twice because the workers gave me the wrong time that the manager would be there
The Domino's on Michigan Rd used to be better than this one. But now 38th St Domino's is better than Michigan Rd. This is a pan made pizza. If you like cheesy, the pan made is better. I'm not a fan of the hand tossed cuz it's more dry. But this was delicious đ
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Cheesy Bread, Cheese Pizza
Delivery tracker said it would take 45 minutes at most and its been over an hour and a half and still hasn't been delivered. Called and been on hold for 20 minutes, Avoid ordering from here.
Atmosphere: 1
Food: 2
Service: 1
Expect wrong food long wait
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza for delivery at 3:37pm. Estimated delivery time was 18-29 minutes. Cool. 60+ minutes later at 4:45pm I called to ask about the status, since the tracker showed it had been in quality control for 35 minutes. Didnât care if they had to remake it, just wanted to know when weâd hope to get it. I was told it was literally going out the door with a driver just then. (The store is 6 minutes away) ok! Great! Thanks!
40 minutes later we call again. Sit on hold for 10 minutes. Disconnect. Call again. Get told it is going out the door againâŠ.. we are now 2 hours (TWO HOURS) of waiting for a pizza at what WAS off-peak time originally. At this point get put on hold for a manager to get a refund.
Funny though the order was indeed out for delivery finally. It arrives stone cold. Not a hint of warmth. Is dropped on the doorstep with no knock or doorbell. The only way I knew was that the ring doorbell is set up to notify. I had the pizza in my hands 30 seconds after it was placed. What was supposed to happen?!?! In the meantime have spent 15 minutes on hold for manager for a refund and now driving in sick to the store to get a refund in person and give what is now inedible and likely dangerous food back.
Manager has left the store. Employee questions the desire for a refund saying âit was only $26âŠâ
Suggestions:
1. Donât accept delivery orders if you donât have drivers.
2. if someone asks for an ETA on an overdue order, do NOT tell them it is going out the door when it isnât. It robs them of the chance to make the choice what to do.
3. If you have a 1hr45min old pizza sitting there, REMAKE IT. Do not send it out. Or better yet do not make an order until there is a remote chance it can get delivered.
Food: 2
Service: 1
Very Rude customer service⊠disrespectful DO NOT
Atmosphere: 1
Food: 4
Service: 2
Hot fast n fresh
Food: 5
Service: 5
Recommended dishes: Garlic
Great. I eat at this location a lot! I like the bread and pan pizza!!
Atmosphere: 4
Food: 5
Service: 4
On 1/11, I placed an order for a pizza and other items through the Dominos app for delivery. In the checkout section, I selected for the order to be left at my door and even so much as left a note for it to be left on my door mat. I also tipped over 30% at $12 because my street wasnât plowed so I was trying to be nice. When the order arrived they rang the door bell. I waited a couple minutes so that the delivery driver would be gone so I can grab my order. Then they rang the door bell again. I opened the door and he opens the bag for me to grab my own food out of the bag and the sauces fall out. I grab my sauces as my dogs are behind me at the door barking (hence selecting the option for the food to be dropped off) then told the man that I had said ti leave the food at the door and then shut the door for him to do so. Once I open the door back up, I see that they forgot my actual PIZZA. I yell out to the man who is getting in his car across the street and said he forgot my pizza. Fist he had the audacity to question if Iâm sure that I ordered one. Yes, Iâm sure. I wait outside and he must have called the store. He yells back and said heâs going back to get it and bring it back which is fine, the store is only 7mins away. One hour later, still no pizza. I call the store. Someone answers the phone, hard to understand them as they are mumbling, and says something about theyâll check and then places me on mute. I wait 15mins and no one comes back so I hang up and call back. At this point, it has been 75mins since my original incomplete delivery. I tell them this time I really need an answer and so this time he says he will ask the manager. He comes back and says they never made the pizza and so they arenât going to deliver it. I told him it needs to be refunded then and he says okay and hangs up. I still have not received a refund and I am beyond irritated. The driver does not deserve a $12 tip. The store needs to refund me AND THEN SOME. And why did the driver or someone else at the store not call me back from the jump to let me know they werenât planning to make and deliver my pizza. I shouldnât have had to call and track them down. This store needs a harsh lesson in customer service. Would not recommend you spend your money at this location. Terrible experience from start to finish and so much wasted money.
i got carry out a couple weeks ago and my order was ready within 15 minutes. great service, both people who took care of me seemed to care about what they did and gave me my garlic sauces quickly when i realized they werenât in the boxes. the large pizza was cut into very strange slices, there were only 6 and two of the slices were basically a fourth of the pizza but thatâs not a big deal. last night, however, i got delivery, and it took (not kidding) 3 hours for it to be delivered. i ordered at 8:30, it didnât go into the oven until 10:30, and then got stuck in âquality checkâ for 45 minutes. the food was not hot. not cold either, but disappointing. if you go to this dominos, get carry out unless you want lukewarm pizza 3 hours after you order it.
Food: 4
Service: 1
Restaurantji Recommends
I donât know whoâs running the show at this Dominoâs, but I can only assume itâs a team of pizza-making warlocks wielding enchanted rolling pins, because what I just experienced was nothing short of sorcery. I ordered a pizza, expecting the usualâa decent meal, maybe a nice crust. What I got instead was a celestial artifact, a disc of molten cheese and seasoned perfection so divine it could make an atheist whisper, âMaybe.â
The delivery driver arrived with the grace of a food courier sent straight from the heavens, handing me the box like it contained the Ark of the Covenant. I cracked it open, and the scent alone nearly knocked me unconscious. The cheese stretched like it had been spun from angel hair, the crust held the perfect balance of crunch and fluff, and the toppings? They werenât just scatteredâthey had been *strategically placed* by what I assume was an elite team of culinary engineers.
I took a bite. My soul briefly left my body. I had a vision of my ancestors, all nodding in approval. I could hear the whispers of the universe saying, *"Yes, this is it. This is the one."*
By the time I finished, I was a changed person. My credit score improved. My back pain disappeared. My long-lost childhood pet sent me a telepathic message of approval from beyond.
I donât know what kind of ancient magic this Dominoâs is dabbling in, but whatever it is⊠keep it up.
Ordered a single small pizza at 7:00⊠got it at 9:00. At this point youâre better off flying to Italy and having authentic pizza instead of this cardboard
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 stars I would, it takes them an hour to start making your pizza. This location needs closed.
Atmosphere: 1
Food: 1
Service: 1
im pretty certain after the third time of not getting my food i paid for, and not getting a refund because i cant get intouch with anyone at the store....im going to contact a lawyer. almost 100 dollars has been stolen from me. A multimillion dollar empire should not be allowed to openly steal and offer 0 reasons or explanation's. everytime i want pizza i have to pay 70 dollars. so now i only order donatos. you did this not me.
Atmosphere: 5
Food: 1
Service: 1
Went to pick up my order and the mam swiped my card multiple times and it didnt take so he asked for area code I gave it and still nothing. He goes get a manager and they still doing swipes and I left without food cause I gladly asked for my card back when I know its money there
Atmosphere: 1
Food: 1
Service: 1
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