Came through lastnight at 11:30. Honestly I didn’t know they were closed . I pulled up to the drive through window : The guy : how can I help you Me: are yall close ? Him: what you think? Me: can I speak to the manager Him: who u think u talking to ? Me: no , I’m talking about the store manager Him: what you think I am Me: I always delt with a lady who claims to be the GM. Him: what do you want ? Me: never mind I’ll be in the morning to speak to the GM . What time will she be here ? Him: what time you think ?? Me: idk I’m asking because I have a problem with my food and I need to speak to her about it. Never mind ! What time do yall open Him: what time u think . U should know that if u come here all the time . Can’t be a GM talking like that. No way in hell. This man is out of control and probably related to the GM. I callled the store 3x this morning . No one answer. They lost my business. My money and my service !!
P.S I never come early or late which is why I didn’t know their hours . I always come when I get off work which is around 330:4 o’clock . The other two ladies are nice but they wasn’t there. Honestly, he should’ve never came to the window if they were close and he was go be rude .
Atmosphere: 1
Food: 1
Service: 1
Synn Nel
I ordered a pizza and the delivery driver put the box on ground and it was open. I tried to contact a manager and couldn't get in touch. I contacted the corporate office, I even did a survey. I didn't end up eating the pizza. That's so unsanitary and disappointing. I would prefer a reorder or refund
Atmosphere: 1
Food: 1
Service: 1
Linda Marie
Horrible experience. Horrible staff
Atmosphere: 1
Food: 1
Service: 1
T Gonzalez
The shift leader aka manager at this location has me fuming. How do they let her talk to people like that? FIRE her already. I wouldn’t be surprised to see this place on the news. Going to rub the wrong person the wrong way, one of these days. I mean it is Lawrence.. I would expect no less. She didn’t give me her name and appears to be trending at this location.
Your breadsticks are good but not that good. Waiting for the next store to fill this location. Hopefully sooner rather than later.
Atmosphere: 1
Food: 1
Service: 1
jay harmon
Ordered a Mariachi Chicken, they gave me beef. I called and was told to give my name and pizza would be replaced. Went back a week later and was told I have NO CREDIT. Making mistakes with no accountability.
Atmosphere: 1
Food: 3
Service: 1
Tristan Schwartz
Always a good crew
Atmosphere: 5
Food: 5
Service: 4
Melissa Stokes
The most unprofessional manager I have ever dealt with in my entire life. She hung up on me because I told her I needed refunded for my order due to the following... My order was delivered by doordash and he dropped it on my front porch in front of me and just looked at me. The order was missing a drink, the cheese for the breadsticks, and the sour cream for the mariachi pizza. She wanted to offer me a credit for my breadsticks towards my next order. I will NEVER order from them again!!! The right thing to do in management is to refund an entire order when it is this poorly handled. I really hope Donato's upper management reads these reviews and course corrects because this a poor way to run a business and to have a manager that has no coping skills to fix customers issues and to refund their money for items they never received.
Service: 1
April Huffman
Terrible, awful, unprofessional. I placed an order online and when I arrived to pick it up there were 2 ladies doing everything but working. One was out of uniform half wearing her jacket. When I realized my sauces were missing for the 30 wings I ordered, I returned and was met by a NASTY lady. She approached the window with her phone on speaker and a loud obnoxious cursing voice coming from her blouse, completely unprofessional. I explained I forgot my sauces and was told I would need to pay them in order to receive anything. After waiting for over 10 minutes someone by the name of Renee or Rianna came To the window threw the sauces at me. I asked her what the other lady’s name was and she REFUSED to provide it. I’ll NEVER order here again EVER! I sure hope the GM does a better job vetting their employees! Photographed is the woman who refused to give her name!
Atmosphere: 1
Food: 1
Service: 1
Hibo Del
I place order my order was missing what I requested. When I called the store the manager was rude and disrespectful her name is harmony if that is even her name location Sunnyside
Isaiah went above and beyond! Glad I have a go to place for hot good food for Monday night football!
Atmosphere: 5
Food: 5
Service: 5
Shandy Plicka
I ordered 6 pizzas and salad for a work party, staff was very helpful and delivery was prompt and courteous. Pizza was great!
Food: 5
Service: 5
Tiffany Champion
I don’t even know how this is considered “pizza”, it’s all low quality, low flavo, low toppings it’s LITERALLY A DOUGH PUFF with hardly anything on it. I don’t order pizza very often but I’ll definitely not CHOOSE this again!!!
Food: 1
Rettak Collier
Donatos Pizza is one of the best family-friendly pizza restaurants to enjoy a meal together. The atmosphere is casual and welcoming, which makes it a perfect choice for family dinners, gatherings with friends, or even a quick weeknight takeout. What sets Donatos apart is the quality of their ingredients, the consistency of their food, and the variety of menu options that work for both adults and kids.
For adults, the Edge-to-Edge Pepperoni Pizza is a must-try. Donatos is known for loading every slice with toppings, and the flavor really comes through in every bite. The crust is crisp but not too heavy, and the combination of toppings with their signature sauce makes it a standout compared to other pizza chains. Pair it with a fresh salad or one of their oven-baked subs for a complete meal that feels hearty and satisfying.
For kids, the individual-sized pizzas are the perfect option. They’re just the right portion for younger diners and can be customized with classic toppings like cheese or pepperoni. The kids’ meals are filling without being overwhelming, and the menu has choices that are simple, fun, and made to please even picky eaters.
What makes Donatos Pizza family-friendly is the combination of generous portions, affordable pricing, and a menu that offers more than just pizza. From wings and subs to salads and desserts, there’s truly something for everyone. The staff was friendly and attentive, and the food came out quickly, which is always a bonus when dining with children. Donatos is a reliable choice when you want great pizza and a welcoming place for the whole family to enjoy together.
Ron Butler
I ordered through door dash. I ordered a pepperoni pizza and that only. I, instead got someone else's order. When I reordered my food, they canceled it, then doordash had to reroute it to another location. Pendleton Pike Donatos has fallen off... BAD.
Came through lastnight at 11:30. Honestly I didn’t know they were closed . I pulled up to the drive through window :
The guy : how can I help you
Me: are yall close ?
Him: what you think?
Me: can I speak to the manager
Him: who u think u talking to ?
Me: no , I’m talking about the store manager
Him: what you think I am
Me: I always delt with a lady who claims to be the GM.
Him: what do you want ?
Me: never mind I’ll be in the morning to speak to the GM . What time will she be here ?
Him: what time you think ??
Me: idk I’m asking because I have a problem with my food and I need to speak to her about it. Never mind ! What time do yall open
Him: what time u think . U should know that if u come here all the time .
Can’t be a GM talking like that. No way in hell. This man is out of control and probably related to the GM. I callled the store 3x this morning . No one answer. They lost my business. My money and my service !!
P.S I never come early or late which is why I didn’t know their hours . I always come when I get off work which is around 330:4 o’clock .
The other two ladies are nice but they wasn’t there. Honestly, he should’ve never came to the window if they were close and he was go be rude .
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza and the delivery driver put the box on ground and it was open. I tried to contact a manager and couldn't get in touch. I contacted the corporate office, I even did a survey. I didn't end up eating the pizza. That's so unsanitary and disappointing. I would prefer a reorder or refund
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Horrible staff
Atmosphere: 1
Food: 1
Service: 1
The shift leader aka manager at this location has me fuming. How do they let her talk to people like that? FIRE her already. I wouldn’t be surprised to see this place on the news. Going to rub the wrong person the wrong way, one of these days. I mean it is Lawrence.. I would expect no less. She didn’t give me her name and appears to be trending at this location.
Your breadsticks are good but not that good. Waiting for the next store to fill this location. Hopefully sooner rather than later.
Atmosphere: 1
Food: 1
Service: 1
Ordered a Mariachi Chicken, they gave me beef. I called and was told to give my name and pizza would be replaced. Went back a week later and was told I have NO CREDIT. Making mistakes with no accountability.
Atmosphere: 1
Food: 3
Service: 1
Always a good crew
Atmosphere: 5
Food: 5
Service: 4
The most unprofessional manager I have ever dealt with in my entire life. She hung up on me because I told her I needed refunded for my order due to the following... My order was delivered by doordash and he dropped it on my front porch in front of me and just looked at me. The order was missing a drink, the cheese for the breadsticks, and the sour cream for the mariachi pizza. She wanted to offer me a credit for my breadsticks towards my next order. I will NEVER order from them again!!! The right thing to do in management is to refund an entire order when it is this poorly handled. I really hope Donato's upper management reads these reviews and course corrects because this a poor way to run a business and to have a manager that has no coping skills to fix customers issues and to refund their money for items they never received.
Service: 1
Terrible, awful, unprofessional. I placed an order online and when I arrived to pick it up there were 2 ladies doing everything but working. One was out of uniform half wearing her jacket. When I realized my sauces were missing for the 30 wings I ordered, I returned and was met by a NASTY lady. She approached the window with her phone on speaker and a loud obnoxious cursing voice coming from her blouse, completely unprofessional. I explained I forgot my sauces and was told I would need to pay them in order to receive anything. After waiting for over 10 minutes someone by the name of Renee or Rianna came
To the window threw the sauces at me. I asked her what the other lady’s name was and she REFUSED to provide it. I’ll NEVER order here again EVER! I sure hope the GM does a better job vetting their employees! Photographed is the woman who refused to give her name!
Atmosphere: 1
Food: 1
Service: 1
I place order my order was missing what I requested. When I called the store the manager was rude and disrespectful her name is harmony if that is even her name location Sunnyside
Not good.....
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
Isaiah went above and beyond! Glad I have a go to place for hot good food for Monday night football!
Atmosphere: 5
Food: 5
Service: 5
I ordered 6 pizzas and salad for a work party, staff was very helpful and delivery was prompt and courteous. Pizza was great!
Food: 5
Service: 5
I don’t even know how this is considered “pizza”, it’s all low quality, low flavo, low toppings it’s LITERALLY A DOUGH PUFF with hardly anything on it. I don’t order pizza very often but I’ll definitely not CHOOSE this again!!!
Food: 1
Donatos Pizza is one of the best family-friendly pizza restaurants to enjoy a meal together. The atmosphere is casual and welcoming, which makes it a perfect choice for family dinners, gatherings with friends, or even a quick weeknight takeout. What sets Donatos apart is the quality of their ingredients, the consistency of their food, and the variety of menu options that work for both adults and kids.
For adults, the Edge-to-Edge Pepperoni Pizza is a must-try. Donatos is known for loading every slice with toppings, and the flavor really comes through in every bite. The crust is crisp but not too heavy, and the combination of toppings with their signature sauce makes it a standout compared to other pizza chains. Pair it with a fresh salad or one of their oven-baked subs for a complete meal that feels hearty and satisfying.
For kids, the individual-sized pizzas are the perfect option. They’re just the right portion for younger diners and can be customized with classic toppings like cheese or pepperoni. The kids’ meals are filling without being overwhelming, and the menu has choices that are simple, fun, and made to please even picky eaters.
What makes Donatos Pizza family-friendly is the combination of generous portions, affordable pricing, and a menu that offers more than just pizza. From wings and subs to salads and desserts, there’s truly something for everyone. The staff was friendly and attentive, and the food came out quickly, which is always a bonus when dining with children. Donatos is a reliable choice when you want great pizza and a welcoming place for the whole family to enjoy together.
I ordered through door dash. I ordered a pepperoni pizza and that only. I, instead got someone else's order. When I reordered my food, they canceled it, then doordash had to reroute it to another location. Pendleton Pike Donatos has fallen off... BAD.
Food: 1
Service: 1
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