Donatos Pizza
5835 Madison Ave, Indianapolis
(317) 780-7040
Recent Reviews
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Slowest restaurant ever. I waited in the drive-thru for 40 minutes just to pick up a medium pizza. The staff inside were on their phones and didn’t seem to care about customers or their work. Terrible service. Don’t order from here!
Atmosphere: 1
Service: 1
Excellent hand tossed, sausage, and pepperoni pizzas to go!
Atmosphere: 5
Food: 5
Service: 5
Pizza has no sauce. Not good at all.
Food: 1
Service: 3
Sat waiting at the window with multiple people sitting there and being ignored. The people could at least try caring about the job.
Atmosphere: 1
Food: 2
Service: 1
The staff is incredibly friendly and helpful. Clean restroom. Food was fine.
Atmosphere: 5
Food: 5
Service: 5
Waited an hour on 2 pizzas and they still messed up our pizza they forgot the pickles regretting the 20% tip
Donatos is always a winner and always super fresh and hot
Food: 5
Pizza was delicious for our big family gathering after Mass! The employees worked very fast and were very accommodating.
Atmosphere: 4
Food: 5
Service: 5
I complaint you many time why you are not improving your service
Everyone need to wait here for more than 35 min. Everytime
Why not you are focusing on your service
Too bad service
Atmosphere: 1
Food: 1
Service: 1
It's sad when u call in at 1 o'clock in the afternoon noon to get a personal pizza with 2 breadsticks and a drink, and the rude manager tells u it's a 45 minute wait. Not a sole in the parking lot either. You can't manage to throw 2 bread sticks and a tiny little pizza in the oven,in less than 45 minutes? I know why donatos are closing.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
I have had plenty of pizzas from this store but today's was the worst I have ever had no cause and well done just terrible
Pick up order on Friday lunch. Got on line at time was told would be ready. It took 22 minutes to move 4 cars through line. I waited 5 minutes at window before I was helped and could see my order sitting on the shelf. Must be understaffed.
Atmosphere: 2
Food: 4
Service: 1
The service was excellent!!!! We were treated so wonderfully! My girls love coming to Donato's!! And I took my mom for the first time and she loved it!!! She said that pizza looks so perfect and tastes so good! Tim and Beca were awesome!!! We'll definitely keep going back!!!
Parking: It was easy to find parking. Also parking is close to the entrance.
Atmosphere: 5
Food: 5
Service: 5
Whooo, I gotta say, new management came in an threw it for a loop. Rude drive thru, breadsticks are definitely different than what they used to be, cheese sauce is darker and different than what it used to be. Pizza was fairly decent couldn’t complain, only issue is I order pepperoni, banana pepper and only got pepperoni on the pizza.
Don’t expect to get a hot pizza or fresh salad. 75% of the time, they will tell you they don’t have any drivers.
12/3- Pizza was 2 hours late, ice cold and they forgot my salad. I called and was told I would get a credit to my account. I had to drive back ip there to get my salad.
Called tonight to redeem said credit and was told, I don’t have one. I also over heard the manager (Becca) say she remembered remaking my food that night, never happened. So not only was I lied to, but was also accused of being a liar. Maybe look and see how much money we have spent on you cold food and how many times we have been given a credit before you tell someone they are lying. Super glad I passed up this job offer.
Atmosphere: 3
Food: 3
Service: 1
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