Dunkin'

3850 Shadeland Ave, Indianapolis
(331) 293-7248

Recent Reviews

Sort by
Fayzah

Absolutely terrible experience at this Dunkin’. I ordered two hot coffees (both with 6 cream and 6 sugar) and a half-dozen chocolate frosted sprinkle donuts, and everything was flat-out disgusting.

The donuts were awful …COLD hard and made my stomach hurt after 1 bite , and the sprinkles looked old and faded, like they’d been sitting out for days. The donuts themselves were cold, dry, and honestly just gross. Nothing about them tasted fresh.

But the coffee was the worst part. I asked for 6 cream and 6 sugar because I like my coffee SWEET and what I got was OLD , bitter, disgusting drink that was clearly not freshly brewed. It tasted old, burnt, and nothing like what I ordered. I couldn’t even drink it.

For such a simple order, this place completely dropped the ball. Between the stale donuts and the horrible coffee, this was easily one of the worst Dunkin’ experiences I’ve ever had. I won’t be coming back to this location.

Tony Watkins

The place is very nasty from the bathroom to the lobby to behind the counter. The staff is rude and very unfriendly and unprofessional. They seemed to be family owned with snobby dismissive attitudes. I will not be going back and if the board of health sees this please inspect the building immediately. Very unsanitary conditions all around.

Atmosphere: 1

Food: 1

Service: 1

Sierra Payton

If I can give no stars I would. THIS IS THE WORSE LOCATION TO GO TO.RUDE CUSTOMER SERVICE.FOOD ALWAYS HALF DONE OR OVER COOKED. It has went down at this location since they changed the staff. They are extremely rude, they rush your service, and my hot coffee is always cold. The owner needs to replace the entire staff!!!

Atmosphere: 1

Food: 1

Service: 1

Frank Aviles Jr

How do you not have hot coffee and my hashbrowns always taste like they’ve been sitting out for a few days. Will not be coming back to this one. I’d rather cut Dunkin out of my life instead. The staff was different this time but they are typically rude as hell and more interested in playing in their phones.

Atmosphere: 2

Food: 1

Service: 2

Irvin Media

More ice than actual
Coffee even asked for light ice
Avocado toast was not even toasted bread was super soft and bacon wasn’t even fully cooked
Bathrooms are always out of service

Atmosphere: 1

Food: 1

Service: 1

Nina Momon

Came this morning for the new holiday menu some donuts and sandwiches for myself and my work colleagues it was all
Horrible! They rushed everything out and there was not anyone behind me to even be rushing my coffees were absolutely disgusting and tasted very old we all
threw it away and the sandwiches were overcooked and hard so we had to toss them as well! Donuts tasted old like they saved them and didn’t put any fresh ones out! This is the worst location there is any time I stop which is rare has always been a negative experience! This will be my last time.

Atmosphere: 1

Food: 1

Service: 1

Emma

This place is DISGUSTING. The guy messed up my order and proceeded to hand me a drink with a giant bug in it. There’s no way he didn’t see it. So gross, never come here.

Atmosphere: 1

Food: 1

Service: 1

Rettak Collier

Dunkin’ Donuts is my go-to spot for holiday treats, coffee runs, and quick family breakfasts! Their seasonal donuts and holiday drinks are always a hit — especially the peppermint mocha and caramel swirl lattes 😍. I love that Dunkin’ makes it easy and affordable to grab fresh donuts, breakfast sandwiches, and hot cocoa for the kids on busy mornings.

The staff is always friendly, and the service is fast — even during the holiday rush. It’s definitely a kid-friendly stop — my son loves picking his favorite sprinkle donut while I grab my coffee fix. Perfect for on-the-go families and anyone looking to add a little sweetness to their day.

Whether you’re shopping, road-tripping, or just need a pick-me-up, Dunkin’ is the perfect holiday stop!

#DunkinDonuts #HolidayVibes #CoffeeLovers #DonutLovers #FamilyFriendly #KidFriendlyCafe #BreakfastOnTheGo #HolidayTreats #PeppermintMocha #SweetMoments #DunkinRun #CoffeeTime

Elise Taylor

Went to Dunkin' Donuts today at 9:40am I'm watching the workers one lady had on one gloves she touching everything with her bare hand didn't wash her hands or nothing when she got to my food she didn't wash her hand or put on new gloves or nothing her co-worker like you want us to change gloves every order we take I said yes y'all supposed to change gloves when you take other people orders I asked for my money back and walk out that door

Atmosphere: 1

Food: 1

Service: 1

Anthony Scoppettuolo

Great service and everything tasted amazing

Atmosphere: 5

Food: 5

Service: 5

Sandy Vernace

Good donut selection

Atmosphere: 5

Food: 5

Service: 5

Jasmine Fullove

Customer service is always great! Fast and convenient. I am a repeat customer and they typically remember what I order.

Atmosphere: 4

Food: 5

Service: 5

Ebony Phillips

I come to this location everyday. Service is always friendly. My coffee is always made accurate. Food is always hot. It tends to be busy on Thursday mornings .

Atmosphere: 5

Food: 5

Service: 5

Grace Carpio

At this point I go to this Dunkin more than once a week and it has been really great being able to get my drink here every morning :) it's usually handed to me by Mohammed who has been really nice to me and has remembered things about my order from a week prior. Really great !

Atmosphere: 5

Food: 5

Service: 5

Chase Simpson

A lot better than past years, the service is friendly, and quick. And the coffee is great.

Atmosphere: 5

Food: 5

Service: 5

Loading...