I don’t like writing stuff like this but today I went through the drive thru and there seemed to be some kind of miscommunication on what I had ordered. I asked for a frozen coffee. When I asked if it could be a Carmel frozen coffee (because I couldn’t really see the menu to read it) the lady taking my order said “so you don’t want a frozen coffee. I replied “never mind I’ll just have a regular frozen coffee.” Somehow that got miscommunicated and I ended up receiving an iced coffee. I asked the girl giving me my order (who was very nice) if it was frozen as that’s what I believed I ordered and immediately the girl taking the orders turned around and started arguing that I said I wanted an iced coffee. She was being very rude about the mistake while I was still sitting there listening to the whole thing. I explained to her what I had said and she said I can either pull around or get a refund. I decided to just take the iced coffee and leave. I would’ve been fine with pulling around or even keeping the iced coffee and paying more for a new one but because of how she spoke to me i chose to leave. I understand having a bad day and not wanting to be at work, I have two jobs, one in retail and one in food so I get it. On the other hand, I do not understand speaking to a customer with disrespect over a misunderstanding. I hope her day got better and she didn’t speak to any other customers the way she spoke to me. Aside from her, the managers stood around and let her get aggressive with me. So I believe there is room for improvement all around. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Lucy Holmes
Workers are literally so rude here. They make you repeat your order 4 times and somehow still get it wrong. A worker at the drive thru yelled at me to hurry up and order. I will be going down the road to Starbucks from now on. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Hannah Creech
i go to this Dunkin’ almost everyday and the employees truly go above and beyond each time. Larisa is especially customer oriented and always kind regardless of how busy they are. Bathrooms and dining area are clean and organized. My order never takes long to get out. and is always served with a pleasant interaction. One of the best Dunkin’s in central indiana.
Atmosphere: 5
Food: 5
Service: 5
Chad Engle
The poor attitude in this place is astounding. I have come here fairly often but probably won’t be anymore. Customer service needs a serious overhaul. You should not be acting like your customers are an inconvenience.
Service: 1
Bryce Modglin
Stopped by here yesterday, ordered 2 iced coffees and pulled to the window. I forgot to order munchkins for my son so when I pulled up I said: “I’m so sorry but could you add a ten count of munchkins on to my order please?” And the workers response was: “I can this time but just make sure you remember it when you order next time.” Plenty of attitude in the response too. They were not very busy and there was only one car in the drive thru behind mine. I have worked in customer service for 14 years, I would fire this employee on the spot. You should never criticize a customer for wanting to order more from your business. I will not be coming back here.
Atmosphere: 1
Food: 3
Service: 1
Tim Moses
The menu was not as extensive as other locations. However, the service was still quite good. I also appreciated the location.
Atmosphere: 3
Food: 3
Service: 4
Kassaundra Kibbey
Google said they were open so I drive all the way there to find out that not only were they not open but it looked as if they were remodeling. And the app is the most confusing app EVER!!
Garrett G
Wouldn't take 2 orders in the drive through they just wanted to make life complicated I guess they don't want money
Daphne Coffey
The place is very clean and staff are always helpful to recommend items and get orders out quickly!
Absolutely floored, this store does not accept cash?? Crazy you don’t want money!! Won’t be back. Used to work here so I know for facts management isn’t the best either. Good luck dunkin. Starbucks is better and they accept my money regardless of how it comes :)
Missy Cornett
Great food. Friendly staff
Paul burgess
Always a great place to stop at and everything
Atmosphere: 5
Food: 5
Service: 5
Mike Cavanaugh
Doughnuts and what ever else you want
Atmosphere: 5
Food: 5
Service: 5
kim
Paid almost 8 dollars for 4 specialty donuts ( spider donut ) and they were stale and hard as a rock !!! And I purchased at 6:30 in the morning . I tried calling them, phone went straight to full voicemail . I tried calling several times with NO answer! My 3 year old granddaughter tried to eat it but it was gross !!
Very Friendly
Atmosphere: 5
Food: 5
Service: 5
I don’t like writing stuff like this but today I went through the drive thru and there seemed to be some kind of miscommunication on what I had ordered. I asked for a frozen coffee. When I asked if it could be a Carmel frozen coffee (because I couldn’t really see the menu to read it) the lady taking my order said “so you don’t want a frozen coffee. I replied “never mind I’ll just have a regular frozen coffee.” Somehow that got miscommunicated and I ended up receiving an iced coffee. I asked the girl giving me my order (who was very nice) if it was frozen as that’s what I believed I ordered and immediately the girl taking the orders turned around and started arguing that I said I wanted an iced coffee. She was being very rude about the mistake while I was still sitting there listening to the whole thing. I explained to her what I had said and she said I can either pull around or get a refund. I decided to just take the iced coffee and leave. I would’ve been fine with pulling around or even keeping the iced coffee and paying more for a new one but because of how she spoke to me i chose to leave. I understand having a bad day and not wanting to be at work, I have two jobs, one in retail and one in food so I get it. On the other hand, I do not understand speaking to a customer with disrespect over a misunderstanding. I hope her day got better and she didn’t speak to any other customers the way she spoke to me. Aside from her, the managers stood around and let her get aggressive with me. So I believe there is room for improvement all around. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Workers are literally so rude here. They make you repeat your order 4 times and somehow still get it wrong. A worker at the drive thru yelled at me to hurry up and order. I will be going down the road to Starbucks from now on. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
i go to this Dunkin’ almost everyday and the employees truly go above and beyond each time. Larisa is especially customer oriented and always kind regardless of how busy they are. Bathrooms and dining area are clean and organized. My order never takes long to get out. and is always served with a pleasant interaction. One of the best Dunkin’s in central indiana.
Atmosphere: 5
Food: 5
Service: 5
The poor attitude in this place is astounding. I have come here fairly often but probably won’t be anymore. Customer service needs a serious overhaul. You should not be acting like your customers are an inconvenience.
Service: 1
Stopped by here yesterday, ordered 2 iced coffees and pulled to the window. I forgot to order munchkins for my son so when I pulled up I said: “I’m so sorry but could you add a ten count of munchkins on to my order please?” And the workers response was: “I can this time but just make sure you remember it when you order next time.” Plenty of attitude in the response too. They were not very busy and there was only one car in the drive thru behind mine. I have worked in customer service for 14 years, I would fire this employee on the spot. You should never criticize a customer for wanting to order more from your business. I will not be coming back here.
Atmosphere: 1
Food: 3
Service: 1
The menu was not as extensive as other locations. However, the service was still quite good. I also appreciated the location.
Atmosphere: 3
Food: 3
Service: 4
Google said they were open so I drive all the way there to find out that not only were they not open but it looked as if they were remodeling. And the app is the most confusing app EVER!!
Wouldn't take 2 orders in the drive through they just wanted to make life complicated I guess they don't want money
The place is very clean and staff are always helpful to recommend items and get orders out quickly!
Restaurantji Recommends
Absolutely floored, this store does not accept cash?? Crazy you don’t want money!! Won’t be back. Used to work here so I know for facts management isn’t the best either. Good luck dunkin. Starbucks is better and they accept my money regardless of how it comes :)
Great food. Friendly staff
Always a great place to stop at and everything
Atmosphere: 5
Food: 5
Service: 5
Doughnuts and what ever else you want
Atmosphere: 5
Food: 5
Service: 5
Paid almost 8 dollars for 4 specialty donuts ( spider donut ) and they were stale and hard as a rock !!! And I purchased at 6:30 in the morning . I tried calling them, phone went straight to full voicemail . I tried calling several times with NO answer! My 3 year old granddaughter tried to eat it but it was gross !!
Food: 1
Service: 5
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