Exaclty what I wanted, on time, and very good customer service
Italian Soul
I am a caterer and event planner based in Los Angeles California who’s been in business 20 years. A local company I hired could not fulfill my order due to the excessive heat in California and refunded my order due to lack of quality and they wanted to maintain the utmost quality. I was lucky to find Fancy Fortune who insured the order could be fulfilled in 2 days and overnight shipped to me. They shipped this item UPS and charged me in excess of $100 to overnight the package. Unfortunately the overnight shipped item sat on an ups truck for 10 hours in excessive heat and arrived at 6pm. Every single chocolate was melted in some form or fashion. I had a high end event and had to provide this product to a VIP client in Beverly Hills as I was not able to get it done by anyone else in time. When I reached out to the company they insisted my photos showed some cookies were melted but not all. Didn’t offer me a refund of anything not even the shipping.the 4 ice packs sent were hot to the touch. It’s my opinion that if you are going to ship and charge such a ridiculous amount for overnight, that product needs to arrive 1st overnight before 10am so that your customer has the best chance of reversing a product you can be proud of. Extremely disappointing and I will never do business with them again
Jennie Beehler
Ordered some cookies for National Fortune Cookie Day as part of an office celebration -- very happy to have stumbled on this business! Cookies were delivered a full day before my requested delivery date (great for my peace of mind). I had to snack on one (for quality assurance!) before handing them out on Friday and I'm so happy with them. Ordered extra just in case, because fortune cookies can be so delicate, but didn't find a single broken one in the bunch!
Thank you, Erin!
Danielle Morrison
Poor customer service. The product arrived broken into pieces. When I messaged with some there they told me they could send a replacement, which I agreed to, and that I’d get a email confirmation that evening and it would arrive in two days. I never got the email nor the replacement product. I emailed and called customer service two days in a row. They took my name and number and said someone would get back to me. No one did.
Lindsay Feldman
The customer service here is definitely off. I purchased from them because the product i chose said same day shipping. I emailed the company to confirm (being that i ordered in the late afternoon) and she said the product would ship tomorrow, no problem there. The product actually didn't ship until three days from the date she told me it would ship. I emailed asking for clarity on the shipping delay, never got a reply. The package did come and was super cute that's the only reason i gave three stars just wished the owner had better communication or honored her word. I clearly was pitching a gift so a little empathy or at least caring enough to respond would be nice.
Billy Nelson
The cookies taste very fresh! If you are looking for flavor look no further. Erin is very nice and fun to work with. Had fun shopping with you?
Kim
Received as a gift, so cute and delicious!
Chelsea Patterson Smith
Erin was SO GREAT to work with as we customized our wedding party favors! They were a hit and people keep talking about how GOOD THEY TASTE!!! Thanks for making our day extra special and sweet Erin and Fancy Fortune Cookies!!!!
Came on time, well packaged and exactly as pictured and described. Tasted fresh, crisp and GREAT flavor (I got the vanilla). The printing on fortune was clear and very professional looking. I used them for church Asian New Year Party and they were a GREAT hit. Will buy again.
Cary Fichtner-Vu
i ordered 1.8, on 1.9 i had a tracking number but usps hadnt received the order yet. Today is 1.18, still no info, tracking says its still waiting for the order on 1.9.Not until i got the receipt did i see a reference to USPS being unreliable and your chocolate will melt.... why offer a service that isnt reliable..... why has the rracting not been updated in 11 days. DONT ORDER FROM HEREUpdate: ZERO response to 4 emails 2 phone calls, no update to tracking. Cookies showed up 1.23, poorly packed, many broken..... and still no response. Thankfully i bought 50 cookies elsewhere. Terrible customer service
Wanda Capps
The cookie was delivered damaged. I have sent 6 emails to the company and have not received a single reply. This was a special day that was ruined.
Trenton Robertson
This place is absolutely amazing. Erin went above and beyond.
Companies that actually deliver on their promises are rare.
Erin and her team over delivered.
This is the last review you need to read. Just use Erin and her tea
❤️
Emily Boyce
I ordered a box of fortune cookies over three weeks ago - I called two weeks ago and asked for delivery info and the owner was very rude and said she would email shipping info and never did. I waited another week and still nothing. I just called and someone picked up and then hung up. My order was for a special occasion and I am very disappointed in my experience with this company. I won’t order from you again and I want a refund when you decide to answer the phone!!
Exaclty what I wanted, on time, and very good customer service
I am a caterer and event planner based in Los Angeles California who’s been in business 20 years. A local company I hired could not fulfill my order due to the excessive heat in California and refunded my order due to lack of quality and they wanted to maintain the utmost quality. I was lucky to find Fancy Fortune who insured the order could be fulfilled in 2 days and overnight shipped to me. They shipped this item UPS and charged me in excess of $100 to overnight the package. Unfortunately the overnight shipped item sat on an ups truck for 10 hours in excessive heat and arrived at 6pm. Every single chocolate was melted in some form or fashion. I had a high end event and had to provide this product to a VIP client in Beverly Hills as I was not able to get it done by anyone else in time. When I reached out to the company they insisted my photos showed some cookies were melted but not all. Didn’t offer me a refund of anything not even the shipping.the 4 ice packs sent were hot to the touch. It’s my opinion that if you are going to ship and charge such a ridiculous amount for overnight, that product needs to arrive 1st overnight before 10am so that your customer has the best chance of reversing a product you can be proud of. Extremely disappointing and I will never do business with them again
Ordered some cookies for National Fortune Cookie Day as part of an office celebration -- very happy to have stumbled on this business! Cookies were delivered a full day before my requested delivery date (great for my peace of mind). I had to snack on one (for quality assurance!) before handing them out on Friday and I'm so happy with them. Ordered extra just in case, because fortune cookies can be so delicate, but didn't find a single broken one in the bunch!
Thank you, Erin!
Poor customer service. The product arrived broken into pieces. When I messaged with some there they told me they could send a replacement, which I agreed to, and that I’d get a email confirmation that evening and it would arrive in two days. I never got the email nor the replacement product. I emailed and called customer service two days in a row. They took my name and number and said someone would get back to me. No one did.
The customer service here is definitely off. I purchased from them because the product i chose said same day shipping. I emailed the company to confirm (being that i ordered in the late afternoon) and she said the product would ship tomorrow, no problem there. The product actually didn't ship until three days from the date she told me it would ship. I emailed asking for clarity on the shipping delay, never got a reply. The package did come and was super cute that's the only reason i gave three stars just wished the owner had better communication or honored her word. I clearly was pitching a gift so a little empathy or at least caring enough to respond would be nice.
The cookies taste very fresh! If you are looking for flavor look no further. Erin is very nice and fun to work with. Had fun shopping with you?
Received as a gift, so cute and delicious!
Erin was SO GREAT to work with as we customized our wedding party favors! They were a hit and people keep talking about how GOOD THEY TASTE!!! Thanks for making our day extra special and sweet Erin and Fancy Fortune Cookies!!!!
Lady over the phone was unprofessional and rude.
Lady over the phone was unprofessional and rude.
Restaurantji Recommends
Came on time, well packaged and exactly as pictured and described. Tasted fresh, crisp and GREAT flavor (I got the vanilla). The printing on fortune was clear and very professional looking. I used them for church Asian New Year Party and they were a GREAT hit. Will buy again.
i ordered 1.8, on 1.9 i had a tracking number but usps hadnt received the order yet. Today is 1.18, still no info, tracking says its still waiting for the order on 1.9.Not until i got the receipt did i see a reference to USPS being unreliable and your chocolate will melt.... why offer a service that isnt reliable..... why has the rracting not been updated in 11 days. DONT ORDER FROM HEREUpdate: ZERO response to 4 emails 2 phone calls, no update to tracking. Cookies showed up 1.23, poorly packed, many broken..... and still no response. Thankfully i bought 50 cookies elsewhere. Terrible customer service
The cookie was delivered damaged. I have sent 6 emails to the company and have not received a single reply. This was a special day that was ruined.
This place is absolutely amazing. Erin went above and beyond. Companies that actually deliver on their promises are rare. Erin and her team over delivered. This is the last review you need to read. Just use Erin and her tea ❤️
I ordered a box of fortune cookies over three weeks ago - I called two weeks ago and asked for delivery info and the owner was very rude and said she would email shipping info and never did. I waited another week and still nothing. I just called and someone picked up and then hung up. My order was for a special occasion and I am very disappointed in my experience with this company. I won’t order from you again and I want a refund when you decide to answer the phone!!
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