Graeter's Ice Cream

The ice cream is fantastic! The seasonal flavors also are fun, though I wish some were year round! The staff is very friendly and seem to always be having fun. Also, being allergic to most dogs, I appreciate having seen them politely enforce only service dogs allowed inside.

My husband and I just went in on a Sunday night around 8:45 PM to get ice cream after we had went out to dinner. We drove over 20 minutes to get here. We were completely disappointed with the service that we received. Upon entering, what appeared to be a manager, said to us in a not so friendly or welcoming tone “is that a service dog?” to which I am not even obligated or required to answer that question, especially when the sign on the door say they allow dogs. Yet, I still politely answer, as well as my husband and shared with her/them that he is our ESA. From that moment on, all she did was stand to the direct left of us and watch every move we made, almost as to watch and make sure our 5lb little dog, in a puffer jacket, being cradled in my husbands arms was going to cause harm of some sort. Not only was that whole encounter so uncomfortable, it was absolutely unnecessary and avoidable if she would have been more concerned with being kind to the customer. Not only that but the whole experience being in here was awful, the whole team of 4 felt like they thought they were better then we are, judging us, and looking down on us because maybe we don’t appear to have money or be rich and well off. I’m not sure where their whole misplaced judgment stemmed from but I can tell you, it was not from a place of kindness and customer service first. Lastly, after an entire experience as bad as this one felt, you would really hope $20 later, that the ice cream would have been top tier. Well…..it wasn’t. It was super small portions, way too small for a $10 sundae. Literally 3 pecans on my sundae, THREE! The brownie was beyond stale, dry, and old. And overall it was a 0/10 for experience, customer service, and quality of food. Terrible service, from a terrible staff and a pretty unsatisfactory, sub par manager. She should really consider checking her dislike for customers at the door before she clocks in to work because we, paying customers, are the entire reason she has a job. I will never, ever come back here. We should e went SubZero, our usual go to place (maybe twice a year but still) that has never once left me feeling bad about myself when I left there and they ALWAYS greet our dogs, even giving them pup cups, and once they gave us one ice cream for free because I forgot my wallet at home and only had a little cash on me. That’s true customer service and Graeters should take some pointers from Sub Zero or just about any other establishment but themselves!!

Maria you're out of your mind. This place is so good.

How come it taste so bad?

Brought my church friends for the first time. Lovely service, great food, and everyone agreed 20/10. Thanks guys and keep up the great work

Yummy ice cream

took the grandkids to graeter’s ice cream while we’re in indy visiting todd and the family. weather was nice so we sat outside black raspberry chocolate chip is the one to get big chunks of chocolate in every bite! never had anything like it. kids had sundaes and made a mess but that’s half the fun good scoops friendly folks behind the counter. might be the only place i don’t mind the line we’ll be back next trip

Service was great. Employees were knowledgeable and courteous. Ice cream was awesome. Best ive had in years.

Excellent!

Always great service and top tier ice cream. Highly recommend the midnight snack.

5 minutes before closing on the 4th of July, and the staff was SO awesome. Thanks for the great service and the great ice cream

My first visit to Greeters Ice Cream absolutely lived up to the buzz—this place is phenomenal. I originally stopped in to grab a few pints to take home but couldn’t resist getting a double scoop cone. I went with toffee and strawberry, and my daughter chose cotton candy.

The ice cream was incredibly fresh, creamy, and full of flavor. The strawberry had a delicious, real-fruit taste, and the toffee was rich and satisfying. My daughter was all smiles with her cotton candy scoop—it was a hit!

The customer service was excellent—warm, attentive, and genuinely welcoming. The entire experience was smooth and enjoyable from start to finish.

Greeters is definitely worth the hype, and I’ll absolutely be a repeat customer. Can’t wait to come back for more!

Their ice cream hit the spot on this very hot day. I had the peach, and my wife had the lemon sorbet and loved both!

Great tasting ice cream! Excellent service!

The ice cream here is very good but for its price I feel like we should have received a better service. I walked in with my grandma and my daughter. We were indecisive but that’s normal for someone who’s not sure of what kind of ice cream they want and the entire time a worker named Ginna just kept side eyeing us and made us feel very uncomfortable. Even towards the end when I went back in to ask a question regarding my receipt for a charge I wasn’t sure about she looked at me with a disgust on her face as if I shouldn’t be there. I felt racially profiled a bit :/ . I don’t mind spending more for a better quality ice cream but I would like to be treated kindly especially if I haven’t given you a reason to treat/look me or my family that way.

Side note: the ice cream is honestly very good and most of the workers are kind it’s just pricey.