Location: 8025 Pendleton Pike
I’ve been eating Jack’s Pizza my whole life — it’s always been my go-to spot whenever I come home to visit from Las Vegas. Unfortunately, this visit was the first time I’ve ever had a bad experience.
I ordered my usual pizza (which should’ve had pepperoni, black olives, and banana peppers), but they completely left the pepperoni off. I called to see how they could make it right, and the only thing they offered was a $2 credit. That’s honestly a joke.
I spent $62 total (pizza, bread sticks and $15 tips), and instead of making things right or offering a remake, they thought $2 was fair compensation. I’ve always supported Jack’s, but this experience was really disappointing. I should’ve ordered from Papa John’s — at least when they mess up, their customer service actually makes it right.
James Tanksley
First and last time I pay $20 for a plain 10 inch pizza. Disappointed. I've bought frozen pizza for $8 that is hands-down better.
Atmosphere: 3
Food: 2
Service: 4
Mark Walker
My pie was expensive and dry the crust was like cardboard. I had not eaten one lately. It was nothing like in the pass.
Atmosphere: 1
Food: 2
Service: 2
M Dixson
The pizza was amazing and the service was great friendly and attentive to my request, thank you
Atmosphere: 5
Food: 5
Service: 5
Fred Wagner
Let me start off saying jacks pizza is nostalgic to me the pizza we got today made me feel like I was 17 again eating jacks with friends every weekend as we did back in late 80s early 90s the great thing about jacks is the pizza taste the same as it did 35 years ago I mostly had jacks on the Eastside growing up happy to have a spot like jacks to go to here on the Westside so I want to thank jacks for keeping the food the same its so hard to find anything from your childhood anymore that brings you back with the taste of food ok now that rant is over the staff at this location is awesome they are a joy to talk to so if you haven't tried jacks yet your missing out so shout out to the staff you guys rock thanks for making me feel like 17 again keep up the great work you guys have a fan for life sorry for not having any pics there was nothing left
Atmosphere: 5
Food: 5
Service: 5
Charles Bigbee
They always get my order wrong. I'll try and find a different location. It almost seems like it is on purpose. 8/22/25
Gary Cantwell
Over priced pizza. Cust taste like cardboard
Atmosphere: 4
Food: 2
Service: 5
Marjorie Hardaway
Jack's has the best pizza ever
Atmosphere: 5
Food: 5
Service: 5
Kara Casey
We went around 1 on 7/25 and had wonderful service. The man working today greeted us with a smile and was very kind and accommodating. He provided us with above satisfactory service and the food was delicious! We got a 30 dollar coupon to get an 18 inch 2 topping pizza, soda, and breadsticks. The pizza has a crunchy, thinner crust and the pizza itself has lots of seasoning and flavor. We placed our order inside and it was only around a 12 minute wait.
There are always on point! Never had a bad pizza ever! Thanks for making some of the best pizza I have ever had!
Atmosphere: 5
Food: 5
Service: 5
patsy mudd
When you walk in and they know your name as a good customer…. Anthony & the team is great there at Rockville Rd.!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Chef Salad, The Jack Pot, The Big Jack
Greene Cowherd
Anthony got his veggie pizza on point!!!!! Thanks for all you guys do!
Atmosphere: 5
Food: 5
Service: 5
Vitto White
Great lady this morning very polite an kind thank you again didn’t get her name but she’s great
Duane Thomas
Jacks never miss if you are look for great customer service (Jada) she’s very helpful and fast and efficient don’t miss out a run down to jacks pizza on Rockville rd don’t WALK RUN!!!
Best Pizza in the USA
Atmosphere: 5
Food: 5
Service: 5
Location: 8025 Pendleton Pike I’ve been eating Jack’s Pizza my whole life — it’s always been my go-to spot whenever I come home to visit from Las Vegas. Unfortunately, this visit was the first time I’ve ever had a bad experience. I ordered my usual pizza (which should’ve had pepperoni, black olives, and banana peppers), but they completely left the pepperoni off. I called to see how they could make it right, and the only thing they offered was a $2 credit. That’s honestly a joke. I spent $62 total (pizza, bread sticks and $15 tips), and instead of making things right or offering a remake, they thought $2 was fair compensation. I’ve always supported Jack’s, but this experience was really disappointing. I should’ve ordered from Papa John’s — at least when they mess up, their customer service actually makes it right.
First and last time I pay $20 for a plain 10 inch pizza. Disappointed. I've bought frozen pizza for $8 that is hands-down better.
Atmosphere: 3
Food: 2
Service: 4
My pie was expensive and dry the crust was like cardboard. I had not eaten one lately. It was nothing like in the pass.
Atmosphere: 1
Food: 2
Service: 2
The pizza was amazing and the service was great friendly and attentive to my request, thank you
Atmosphere: 5
Food: 5
Service: 5
Let me start off saying jacks pizza is nostalgic to me the pizza we got today made me feel like I was 17 again eating jacks with friends every weekend as we did back in late 80s early 90s the great thing about jacks is the pizza taste the same as it did 35 years ago I mostly had jacks on the Eastside growing up happy to have a spot like jacks to go to here on the Westside so I want to thank jacks for keeping the food the same its so hard to find anything from your childhood anymore that brings you back with the taste of food ok now that rant is over the staff at this location is awesome they are a joy to talk to so if you haven't tried jacks yet your missing out so shout out to the staff you guys rock thanks for making me feel like 17 again keep up the great work you guys have a fan for life sorry for not having any pics there was nothing left
Atmosphere: 5
Food: 5
Service: 5
They always get my order wrong. I'll try and find a different location. It almost seems like it is on purpose. 8/22/25
Over priced pizza. Cust taste like cardboard
Atmosphere: 4
Food: 2
Service: 5
Jack's has the best pizza ever
Atmosphere: 5
Food: 5
Service: 5
We went around 1 on 7/25 and had wonderful service. The man working today greeted us with a smile and was very kind and accommodating. He provided us with above satisfactory service and the food was delicious! We got a 30 dollar coupon to get an 18 inch 2 topping pizza, soda, and breadsticks. The pizza has a crunchy, thinner crust and the pizza itself has lots of seasoning and flavor. We placed our order inside and it was only around a 12 minute wait.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
There are always on point! Never had a bad pizza ever! Thanks for making some of the best pizza I have ever had!
Atmosphere: 5
Food: 5
Service: 5
When you walk in and they know your name as a good customer…. Anthony & the team is great there at Rockville Rd.!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Chef Salad, The Jack Pot, The Big Jack
Anthony got his veggie pizza on point!!!!!
Thanks for all you guys do!
Atmosphere: 5
Food: 5
Service: 5
Great lady this morning very polite an kind thank you again didn’t get her name but she’s great
Jacks never miss if you are look for great customer service (Jada) she’s very helpful and fast and efficient don’t miss out a run down to jacks pizza on Rockville rd don’t WALK RUN!!!
Atmosphere: 5
Food: 5
Service: 5
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