I ordered pizza via DoorDash. And the reason I'm giving 1 stars is because of the man's fingers touching my pizza box is dirty also the guy in the back will surly have beard hair in everyone's food! Do better with hygiene when you are working around food ! Will NEVER order here or any other jets again gross
Atmosphere: 1
Susie Maier
Extremely ordinary.
Food: 1
Stephanie Eggers
This is THE BEST pizza I’ve EVER had!!!! I would definitely recommend the Hawaiian pizza and the cheesy bread sticks!! 😋
Ken Dickinson
Great pizza 🍕.
Atmosphere: 5
Food: 5
Service: 5
Koren Davis
Customer service was great and my fav is the bbq chicken pizza.
Kid-friendliness: Kids are welcome to come in and set and wait.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: BBQ Chicken
Audge Audrey
Best gluten-free pizza! You can't even tell!
Jamie Brady
New to the neighborhood. Ordered and picked up two pizzas (extra large deep dish and Cauliflower). Cauliflower crust Pizza was $18.25, very tiny, and crust was extremely burnt. Took only that pizza back and asked for refund. Employee refused to give refund OR credit towards another pizza and said they don't give customers their money back. I asked for the manager, he said he was the manager. I asked for number of person above him and he said there was no one above him. I guess kids own pizza shops nowadays. Terrible customer service!!!!! There is no way we should have to pay for an uneaten burnt pizza. Next time I will read reviews first as it appears this location has lots of issues with poor service. We wasted gas, time, money and energy for a Manager/Boss/Owner.... whoever he was, that could have cared less about quality and good service.
Atmosphere: 1
Food: 1
Service: 1
Brad Mitchell
It's the best pizza in indy in my opinion
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Deep Dish Pepperoni - lg
Rory
To the delivery driver in the 88-94 Cherokee with no exhaust. Not bad! Didn't think that Ole thing could catch up! Now my SW20 on the other hand...
Atmosphere: 5
Food: 5
Service: 5
Johnathan Meier
I ordered takeout considering that Jets is one of my personal favorite pizza place chains. Friendly manager and excellent service along with it being incredibly clean. Very impressed. Great pizza as well.
Crispy Detroit style square slice pizza that hits the spot everytime.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Deep Dish Pepperoni - lg
Eugene Pride
Food is always good here
Atmosphere: 5
Food: 5
Service: 5
Carl Miller
We’ve been fans of Jets for a long time, but our most recent experience has been extremely frustrating. We placed a Text Order and received the confirmation at 6:28pm. Expected delivery was 45 minutes. At the 1 hr 15 min mark we called in for an update because the pizza had not arrived. We were told on the phone that our delivery was just leaving the store and would be 15-20 minutes. We lives 6 minutes away from the store but have small kids with early bed times so delivery seemed like the more convenient option. After another 50 minutes, we called back for an update and were told that our delivery was delivered to the wrong address because of a new driver, sounds like they failed to check the zip code on the order and delivered to a lookalike address several neighborhoods over (questioning how a random person accepts an order of 3-4 boxes without the driver recognizing that it’s the wrong place, unless the pizza was just dropped off) - no update to us along the way, unfortunately. We’re now 2 hours from original confirmation and we’re told that they will remake our order in the next 10-15 then get it out to us quickly; they threw in a $20 credit which is nice but that doesn’t quite make up for a night of frustration.
Sharing in hopes that the team can coach and improve on the delivery process and potentially inspect the text feature to provide updates automatically when orders leave the store or are delayed - we understand that mistakes happen but it is frustrating to be on the receiving end.
Will update based on how this experience concludes.
I ordered from them 3 times so far. The first 2 times we're plain. Pepperoni and cheese pizzas and they were great tasted awesome. Loved the thick crust and the cheese. Perfect amount of sauce. The third time I ended up getting Jets equivalent of a works pizza Apparently these need to bake longer and personally, I didn't think it was as good.
I ordered pizza via DoorDash. And the reason I'm giving 1 stars is because of the man's fingers touching my pizza box is dirty also the guy in the back will surly have beard hair in everyone's food! Do better with hygiene when you are working around food ! Will NEVER order here or any other jets again gross
Atmosphere: 1
Extremely ordinary.
Food: 1
This is THE BEST pizza I’ve EVER had!!!! I would definitely recommend the Hawaiian pizza and the cheesy bread sticks!! 😋
Great pizza 🍕.
Atmosphere: 5
Food: 5
Service: 5
Customer service was great and my fav is the bbq chicken pizza.
Kid-friendliness: Kids are welcome to come in and set and wait.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: BBQ Chicken
Best gluten-free pizza! You can't even tell!
New to the neighborhood. Ordered and picked up two pizzas (extra large deep dish and Cauliflower). Cauliflower crust Pizza was $18.25, very tiny, and crust was extremely burnt. Took only that pizza back and asked for refund. Employee refused to give refund OR credit towards another pizza and said they don't give customers their money back. I asked for the manager, he said he was the manager. I asked for number of person above him and he said there was no one above him. I guess kids own pizza shops nowadays. Terrible customer service!!!!! There is no way we should have to pay for an uneaten burnt pizza. Next time I will read reviews first as it appears this location has lots of issues with poor service. We wasted gas, time, money and energy for a Manager/Boss/Owner.... whoever he was, that could have cared less about quality and good service.
Atmosphere: 1
Food: 1
Service: 1
It's the best pizza in indy in my opinion
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Deep Dish Pepperoni - lg
To the delivery driver in the 88-94 Cherokee with no exhaust. Not bad! Didn't think that Ole thing could catch up! Now my SW20 on the other hand...
Atmosphere: 5
Food: 5
Service: 5
I ordered takeout considering that Jets is one of my personal favorite pizza place chains. Friendly manager and excellent service along with it being incredibly clean. Very impressed. Great pizza as well.
Restaurantji Recommends
Crispy Detroit style square slice pizza that hits the spot everytime.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Deep Dish Pepperoni - lg
Food is always good here
Atmosphere: 5
Food: 5
Service: 5
We’ve been fans of Jets for a long time, but our most recent experience has been extremely frustrating. We placed a Text Order and received the confirmation at 6:28pm. Expected delivery was 45 minutes. At the 1 hr 15 min mark we called in for an update because the pizza had not arrived. We were told on the phone that our delivery was just leaving the store and would be 15-20 minutes. We lives 6 minutes away from the store but have small kids with early bed times so delivery seemed like the more convenient option. After another 50 minutes, we called back for an update and were told that our delivery was delivered to the wrong address because of a new driver, sounds like they failed to check the zip code on the order and delivered to a lookalike address several neighborhoods over (questioning how a random person accepts an order of 3-4 boxes without the driver recognizing that it’s the wrong place, unless the pizza was just dropped off) - no update to us along the way, unfortunately. We’re now 2 hours from original confirmation and we’re told that they will remake our order in the next 10-15 then get it out to us quickly; they threw in a $20 credit which is nice but that doesn’t quite make up for a night of frustration.
Sharing in hopes that the team can coach and improve on the delivery process and potentially inspect the text feature to provide updates automatically when orders leave the store or are delayed - we understand that mistakes happen but it is frustrating to be on the receiving end.
Will update based on how this experience concludes.
Service: 1
Recommended dishes: Deep Dish Pepperoni - lg, Aloha BBQ Chicken Pizza
This is a good place to get pizza
Atmosphere: 5
Food: 5
Service: 5
I ordered from them 3 times so far. The first 2 times we're plain. Pepperoni and cheese pizzas and they were great tasted awesome. Loved the thick crust and the cheese.
Perfect amount of sauce. The third time I ended up getting Jets equivalent of a works pizza Apparently these need to bake longer and personally, I didn't think it was as good.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Deep Dish Pepperoni - lg
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