Amazing Service! Caitlyn was super helpful! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Audrey Eversole
The people who work here are incompetent. Every single time I order, we never get the drink we order. The driver always says they will get us the drink but they never do and we are forced to spend money on products we don't get. I'm so tired of waiting on a drink and we get the STRAW but never the actual drink. It's infuriating that they can't get such a simple thing correct.
Atmosphere: 1
Food: 1
Service: 1
Ryuhei Sakuraeda
They’re always understaffed and can never deliver within 30 min of placing the order. Guess they’re not freaky fast. Spend your money elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Alex Catron
Highly Recommend! This place is great about always getting custom orders right and in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Les Atherton
I order ahead using the App. These people are incompetent. They can't get an order right. 6 mistakes in about 3 weeks. #1 Missing a cookie. #2 Got message that order was ready 2 hours before it was supposed to be. #3 Ordered sandwich around 12:30pm for pick up at 4:30pm. Got there at 4:35pm, order was not ready. Had to wait. #4 Didn't follow instructions. Didn't cut sandwich in half. Missing onions. #5 Didn't follow instructions. Didn't cut sandwich in half. #6 Ordered sandwich around 12:30pm for pick up at 4:15pm. Got there at 4:32pm, order was not ready. Had to wait.
Atmosphere: 2
Food: 4
Service: 1
Erica Lightfoot
I ordered delivery. 2 combos and tipped $10. Didn't receive chips, straws or ice in either of the drinks. It did arrive quickly and the driver was friendly so I gave 2 stars for that.
Anthony Hurt
Clean and
Atmosphere: 5
Food: 5
Service: 5
Teresa Brann
Friendly staff. Food good. Order was as expected.
Recommended dishes: Italian Night Club, The Pepe
Brendon Vanzile
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Leonard Caponegro
All of us enjoyed our sandwiches. My wife enjoyed the Salami Caprese Wrap, and my son loved the Jalapeño Chicken Ranch Wrap. I ate the Italian Night Club sandwich on the French Bread. It is a very flavorful and delicious sandwich. The staff was very helpful and friendly.
Parking: There is a small parking lot with a faue amount of spaces nearby and in front of Jimmy John's.
Good food, even better people.We order from here frequently for work lunches and it is always a satisfying meal. On our last visit, a customer walked out with our two bags of food in addition to their one from the pick-up station. Upon realizing this, the staff immediately went into action to contact the other party in an effort to get our items back. The manager on duty apologized several times and offered solutions to remake the meals if they were not returned.It was an incredibly stressful situation for the staff, and they handled it with grace and tact. It wasn't even remotely their fault, the other customer was 100% in the wrong. And yet, the staff and manager did everything in their power to right the situation. A driver was even sent after the other party when they refused to bring the food back. Thankfully, they were successful in their endeavor. The manager then took the time to make sure our food was still okay to serve and we left with a credit for our trouble.As someone who has worked customer service for years, this was an awful situation the staff were put in by the other party and yet they were so kind and helpful. ZERO stars for the other people and 5+ for JJs.
Atmosphere: 5
Food: 5
Service: 5
Kathy Walker
I ordered from multiple JJ locations and only seem to have issues with the one on Lowes boulevard. I order a little John with extra meat, no cheese and avacado spread along with a full meal for my husband. I always tip 20٪ but the last several times I've ordered from this store my sandwich has cheese, no avacado spread and barely any turkey. I call the store and the person who answered the phone says they put the extra turkey on themselves. When I ask about the cheese and the avacado spread there's no response... only offer if to make me another sandwich. It's a 20 min drive 1 way, so this doesn't help me. Short story if you want JJs, order from the store on Stop 11.
Michelle Johnson
Terrible service! Wished I could have given no stars.. I completed an order through the app and it took over 45 MINUTES to have my order delivered to me and my work is only 5 minutes away! I called the store asking where my order was and the girl that answered verified my order and told me it was out for delivery. I informed her that its been 30 minutes. She told me that the owner was the one delivering and he had more important business to attend to before he delivered. I asked for a time she couldn't give me one. I waited til food was delivered and asked the guy if he was the owner he told me No. I asked him to pass along a message. I order frequently from JJ but if this the service I get I wont order from their location anymore.. Its one thing to pay $15 for sub and another to pay $4 for a delivery fee and WAIT almost an hour for sub and the sub NOT BE RIGHT!!! And the delivery guy whether he is the owner or not with his body language seemed like he couldn't care less!!! I ordered a beach club -it's the only thing I order and it comes with avocado. And my sub had like no avocado on the sandwich. Very disappointing! Along with my co- workers sub was disappointing as well his sandwich was watered down. The way I feel right now I wont be ordering from this location 1155 E Stop 11 anytime soon!
Food: 2
Service: 1
Kathy Puntarelli
I just left this Jimmy John’s. I eat tuna at JJ’s easily once a week and in general I eat tuna 2-3x’s a week. It was to go. I got in my car, opened the sandwich and took a bite, couldn’t even eat that bite. The tuna was bad. When I took it back in, the manager said it was good and she made it herself. I explained what I just wrote and she told me three more times that the tuna was good. She actually tried to argue with me when I told her it really wasn’t good. When I asked another employee what her name was, he said “ I am not allowed to tell you.” This is completely unacceptable. I seldom write reviews but this was necessary.
Amazing Service! Caitlyn was super helpful! Thank you!
Atmosphere: 5
Food: 5
Service: 5
The people who work here are incompetent. Every single time I order, we never get the drink we order. The driver always says they will get us the drink but they never do and we are forced to spend money on products we don't get. I'm so tired of waiting on a drink and we get the STRAW but never the actual drink. It's infuriating that they can't get such a simple thing correct.
Atmosphere: 1
Food: 1
Service: 1
They’re always understaffed and can never deliver within 30 min of placing the order. Guess they’re not freaky fast. Spend your money elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Highly Recommend! This place is great about always getting custom orders right and in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
I order ahead using the App. These people are incompetent.
They can't get an order right. 6 mistakes in about 3 weeks.
#1 Missing a cookie.
#2 Got message that order was ready 2 hours before it was supposed to be.
#3 Ordered sandwich around 12:30pm for pick up at 4:30pm.
Got there at 4:35pm, order was not ready. Had to wait.
#4 Didn't follow instructions. Didn't cut sandwich in half. Missing onions.
#5 Didn't follow instructions. Didn't cut sandwich in half.
#6 Ordered sandwich around 12:30pm for pick up at 4:15pm.
Got there at 4:32pm, order was not ready. Had to wait.
Atmosphere: 2
Food: 4
Service: 1
I ordered delivery. 2 combos and tipped $10. Didn't receive chips, straws or ice in either of the drinks. It did arrive quickly and the driver was friendly so I gave 2 stars for that.
Clean and
Atmosphere: 5
Food: 5
Service: 5
Friendly staff. Food good. Order was as expected.
Recommended dishes: Italian Night Club, The Pepe
Great food and service
Atmosphere: 5
Food: 5
Service: 5
All of us enjoyed our sandwiches. My wife enjoyed the Salami Caprese Wrap, and my son loved the Jalapeño Chicken Ranch Wrap. I ate the Italian Night Club sandwich on the French Bread. It is a very flavorful and delicious sandwich. The staff was very helpful and friendly.
Parking: There is a small parking lot with a faue amount of spaces nearby and in front of Jimmy John's.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Good food, even better people.We order from here frequently for work lunches and it is always a satisfying meal. On our last visit, a customer walked out with our two bags of food in addition to their one from the pick-up station. Upon realizing this, the staff immediately went into action to contact the other party in an effort to get our items back. The manager on duty apologized several times and offered solutions to remake the meals if they were not returned.It was an incredibly stressful situation for the staff, and they handled it with grace and tact. It wasn't even remotely their fault, the other customer was 100% in the wrong. And yet, the staff and manager did everything in their power to right the situation. A driver was even sent after the other party when they refused to bring the food back. Thankfully, they were successful in their endeavor. The manager then took the time to make sure our food was still okay to serve and we left with a credit for our trouble.As someone who has worked customer service for years, this was an awful situation the staff were put in by the other party and yet they were so kind and helpful. ZERO stars for the other people and 5+ for JJs.
Atmosphere: 5
Food: 5
Service: 5
I ordered from multiple JJ locations and only seem to have issues with the one on Lowes boulevard. I order a little John with extra meat, no cheese and avacado spread along with a full meal for my husband. I always tip 20٪ but the last several times I've ordered from this store my sandwich has cheese, no avacado spread and barely any turkey. I call the store and the person who answered the phone says they put the extra turkey on themselves. When I ask about the cheese and the avacado spread there's no response... only offer if to make me another sandwich. It's a 20 min drive 1 way, so this doesn't help me. Short story if you want JJs, order from the store on Stop 11.
Terrible service! Wished I could have given no stars.. I completed an order through the app and it took over 45 MINUTES to have my order delivered to me and my work is only 5 minutes away! I called the store asking where my order was and the girl that answered verified my order and told me it was out for delivery. I informed her that its been 30 minutes. She told me that the owner was the one delivering and he had more important business to attend to before he delivered. I asked for a time she couldn't give me one. I waited til food was delivered and asked the guy if he was the owner he told me No. I asked him to pass along a message. I order frequently from JJ but if this the service I get I wont order from their location anymore.. Its one thing to pay $15 for sub and another to pay $4 for a delivery fee and WAIT almost an hour for sub and the sub NOT BE RIGHT!!! And the delivery guy whether he is the owner or not with his body language seemed like he couldn't care less!!! I ordered a beach club -it's the only thing I order and it comes with avocado. And my sub had like no avocado on the sandwich. Very disappointing! Along with my co- workers sub was disappointing as well his sandwich was watered down. The way I feel right now I wont be ordering from this location 1155 E Stop 11 anytime soon!
Food: 2
Service: 1
I just left this Jimmy John’s. I eat tuna at JJ’s easily once a week and in general I eat tuna 2-3x’s a week. It was to go. I got in my car, opened the sandwich and took a bite, couldn’t even eat that bite. The tuna was bad. When I took it back in, the manager said it was good and she made it herself. I explained what I just wrote and she told me three more times that the tuna was good. She actually tried to argue with me when I told her it really wasn’t good. When I asked another employee what her name was, he said “ I am not allowed to tell you.” This is completely unacceptable. I seldom write reviews but this was necessary.
Atmosphere: 5
Food: 1
Service: 1
Food is always good and fast
Atmosphere: 5
Food: 5
Service: 5
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