About half the time when I pre-order a sandwich to arrive a few minutes before my lunch break, it doesn’t arrive until 30 minutes AFTER it was scheduled to. Why bother having the pre-order option if they aren’t going g to deliver at the scheduled time?
Atmosphere: 4
Food: 5
Service: 2
Kenesha Jamison
Customer service is horrible, music was blasting so loud felt like I was in a club.
Service: 1
Annabanana
Placed a mobile order, sandwich was made incorrectly and didn’t receive the chips I paid for.
Atmosphere: 1
Food: 1
Service: 1
Deidre
First time eating there, got a veggie sub, it was fairly okay . Problem is they have very many vegetables or items to top sandwiches with.
Atmosphere: 4
Food: 5
Service: 5
Balli
Came to this place to pick up my mobile order 2 employees was having fun on their phones while one girl cleaning the lobby after standing there for 5-7 mins the lobby girl came and ask me what do I need I mean other employees saw me but refuse to come to register to help me no wonder their ratings are low if you don’t want to work than stay home what a pathetic customer service.
Service: 1
Jason Hipp
Service was great, food came fast, and tasted top notch!
Atmosphere: 5
Food: 5
Service: 5
erica eastwood
Ordered the new Chicken Bacon Ranch (added cucumber). There is more tomato than chicken, barley any lettuce & no bacon. Soggy and room temperature. Very disappointed!
Atmosphere: 1
Food: 1
Service: 1
Horacio Cesena
The sandwich always good the problem when is to go always wrong, but still good 👍
Atmosphere: 4
Food: 5
Service: 4
Victor Garcia
Ordered food online 20 minutes prior to arriving. Upon arrival I was informed ALL the bread was burned and would have to wait at least 20 minutes. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
arisbed sandoval
Such a bad customer service. The employee was rude and super rude and rude. The oven was already off 🤔🤔🤔 I got a toasted sandwich cold. I’m paying full price for it and the guy wasn’t even nice about it.
Great service! Shout out to the workers on 5/24/2025. We had a bad experience at another store down the road and they were willing to listen to our concerns and even give advice on how to file a complaint!
Atmosphere: 5
Food: 5
Service: 5
Jason Elias
They wouldnt accept cash. And the woman who works there is very unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Cooper Quick
Went in for a sandwich, girl who helped me was perfectly nice. I ordered my sandwich with no tomato and a 6oz tub of kickin ranch. She then asked multiple times to what I assume was the shift leader/manager on duty where more of the tubs were cause there weren’t any in the small fridge by the chips. She asked a couple times and neither of them gave much of an answer. When given my sandwich, the ranch wasn’t in the bag. I asked about it and he got all frustrated, got mad at the girl who had asked him multiple times, and huffed and puffed while getting it for me. Then i get home and there were tomatoes on the sandwich. I checked the receipt, it says no tomato.
Atmosphere: 2
Food: 3
Service: 2
William Hartley
Good ol’ Jimmy John’s: consistent, great quality food with a friendly staff. Always something to learn from reading the wall art.
About half the time when I pre-order a sandwich to arrive a few minutes before my lunch break, it doesn’t arrive until 30 minutes AFTER it was scheduled to. Why bother having the pre-order option if they aren’t going g to deliver at the scheduled time?
Atmosphere: 4
Food: 5
Service: 2
Customer service is horrible, music was blasting so loud felt like I was in a club.
Service: 1
Placed a mobile order, sandwich was made incorrectly and didn’t receive the chips I paid for.
Atmosphere: 1
Food: 1
Service: 1
First time eating there, got a veggie sub, it was fairly okay . Problem is they have very many vegetables or items to top sandwiches with.
Atmosphere: 4
Food: 5
Service: 5
Came to this place to pick up my mobile order 2 employees was having fun on their phones while one girl cleaning the lobby after standing there for 5-7 mins the lobby girl came and ask me what do I need I mean other employees saw me but refuse to come to register to help me no wonder their ratings are low if you don’t want to work than stay home what a pathetic customer service.
Service: 1
Service was great, food came fast, and tasted top notch!
Atmosphere: 5
Food: 5
Service: 5
Ordered the new Chicken Bacon Ranch (added cucumber). There is more tomato than chicken, barley any lettuce & no bacon. Soggy and room temperature. Very disappointed!
Atmosphere: 1
Food: 1
Service: 1
The sandwich always good the problem when is to go always wrong, but still good 👍
Atmosphere: 4
Food: 5
Service: 4
Ordered food online 20 minutes prior to arriving. Upon arrival I was informed ALL the bread was burned and would have to wait at least 20 minutes. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
Such a bad customer service. The employee was rude and super rude and rude. The oven was already off 🤔🤔🤔 I got a toasted sandwich cold. I’m paying full price for it and the guy wasn’t even nice about it.
Restaurantji Recommends
It's Jimmy John's, of course it's a 5 star.
Atmosphere: 5
Food: 5
Service: 5
Great service! Shout out to the workers on 5/24/2025. We had a bad experience at another store down the road and they were willing to listen to our concerns and even give advice on how to file a complaint!
Atmosphere: 5
Food: 5
Service: 5
They wouldnt accept cash. And the woman who works there is very unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Went in for a sandwich, girl who helped me was perfectly nice. I ordered my sandwich with no tomato and a 6oz tub of kickin ranch. She then asked multiple times to what I assume was the shift leader/manager on duty where more of the tubs were cause there weren’t any in the small fridge by the chips. She asked a couple times and neither of them gave much of an answer. When given my sandwich, the ranch wasn’t in the bag. I asked about it and he got all frustrated, got mad at the girl who had asked him multiple times, and huffed and puffed while getting it for me. Then i get home and there were tomatoes on the sandwich. I checked the receipt, it says no tomato.
Atmosphere: 2
Food: 3
Service: 2
Good ol’ Jimmy John’s: consistent, great quality food with a friendly staff. Always something to learn from reading the wall art.
Atmosphere: 5
Food: 5
Service: 5
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