?I hope ? Corporate sees this entry.#1They don't serve the original secret recipe chicken anymore, though that's what they call it. #2, they no longer serve green beans!!! And #3, sadly, their biscuits are like bricks now instead of the light and fluffy ones. But #4 to infinity, the worst is they ALWAYS screw up the order! ALWAYS! A couple of times, I made huge orders and couldn't go through all of it to double-check. Missing biscuits and green beans back when they still served them and all the amenities even though I asked for them! I asked why they stopped serving their delicious green beans and he said, "People don't eat them anymore." Well, I'm a people and my whole family is too and we love(d) them! So the only veggie now is cole slaw. Sorry, corn ? is a starch as is potatoes.?Which brings me to another point, I always ask for extra gravy. I even reaffirmed with the person at the window, "You put in extra gravy right?" and he said, "yes ma'am". Of course when I got home it wasn't there. And #whatever, they don't ask if you want anything to aid you in eating their food anymore. I can understand them wanting to cut back on just automatically including utensils and napkins and other items. I get that. But it would be common courtesy and thoughtful good service if they just asked, "Do you need utensils or napkins? Do you want anything for your biscuits? How about sauces for your chicken tenders?" But no, they don't say anything to that affect whatsoever. They act like they're a factory and not a human service. You have to think about everything you need at the window. They don't automatically provide anything. And they hand you a box instead of something in a sack.?I'm so hugely disappointed ? in what's become of KFC. It used to be my favorite fast food restaurant!!! In fact, years ago, I went on a fasting retreat for a week. When the fasting ended, the first thing I wanted to eat was KFC! It breaks my heart that they have so deteriorated and adding insult to injury, they charge beyond reason!!! I won't return until I hear from Corporate that they are going to change this around and hear a customers cry for return to EXCELLENCE in food and service. ? --Debra Stong, Indianapolis
Had to come back twice to get my order right!!! Cold food by the time I got 2nd correction! Rude customer service Ordered, waited, no one acknowledges customers.
Atmosphere: 1
Food: 3
Service: 1
Jonathan Narvaez
Super Rude employees called to ask about missing items. You get paid to make food and read a screen and you catch an attitude although y’all messed up?
Atmosphere: 1
Food: 1
Service: 1
Angela Yates
Here lately, on Fridays, they have no chicken ready. How does a restaurant that sells chicken keep running out? 25 minutes wait time. If it was once, I would understand. But it keeps happening on Fridays. Maybe you should add more people or figure out a better Grub Hub and Uber Eats system. I'm watching all of these orders being filled for app orders that are not even there. It's ridiculous. I got tired of waiting just to place my order, so I left.
Service: 1
Denise Hudson
I forgot my LEMON CAKE, I DIDN'T GO BACK HUSBAND SADD...???
Atmosphere: 5
Food: 5
Service: 5
A P
They are very happy people that work here. The price point is much better than Church's chicken.
Customer Service could use improvement. Everybody in the background was playing and cussing and obviously not paying attention.. I didn't get the biscuit that came with my meal, I didn't get my drink, I had to go in and get it, and they didn't have Pepsi which I ordered and wasn't made aware of until I went in to get it, and they didn't have sauces to go with the chicken tender meal I ordered (Luckily I had some at home).. The young man that was in the drive thru was doing what he could to explain why they didn't have a lot though..
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mashed Potato, Gravy, Famous Bowl
Lezlie Holmes
My fries were old & Luke warm, my chicken was old & dried out. But that Pot Pie was on point!!!
Food: 3
Service: 5
Recommended dishes: Fried Chicken, Pot Pie Combo, Mountain Dew Sweet Lightning
Lashawn Harris
Is something about them side orders it's like they always give me the wrong sides ? I almost thinking it's on purpose because I've been going to KFC as an adult for very long time and they never give me the side that i order then give me what they want
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cole Slaw, Fried Chicken
Sharon Felder
Stopped in after a morning of shopping. Fast and friendly service.Kid-friendliness: High chairs and Kid's Meals.Parking: No restrictions.Wheelchair accessibility: At entrance of building reserved spots.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Buffalo Ranch, Chicken Little Combo, Spicy Chicken Sandwich,
Susie M.
Standing here waiting on a door dash and listening to rude employee tell another they should have told a customer in drive thru to go "F" themselves bc they complained they didn't get something in their order just wow
The chicken doesn’t even taste like kfc anymore. It’s always severely overlooked and dry. I know Colonel Sanders is rolling in his grave!
Food: 1
Recommended dishes: Cole Slaw
Clean,fast service, and clean oil. The product was hot and moist. Best KFC, YET!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potato, Gravy, Fried Chicken
This location is better then others we tried.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Drum & Thigh Meal, Mashed Potato, Fried Chicken, Famous Bowl
Need better customer
Atmosphere: 2
Food: 5
Service: 2
?I hope ? Corporate sees this entry.#1They don't serve the original secret recipe chicken anymore, though that's what they call it. #2, they no longer serve green beans!!! And #3, sadly, their biscuits are like bricks now instead of the light and fluffy ones. But #4 to infinity, the worst is they ALWAYS screw up the order! ALWAYS! A couple of times, I made huge orders and couldn't go through all of it to double-check. Missing biscuits and green beans back when they still served them and all the amenities even though I asked for them! I asked why they stopped serving their delicious green beans and he said, "People don't eat them anymore." Well, I'm a people and my whole family is too and we love(d) them! So the only veggie now is cole slaw. Sorry, corn ? is a starch as is potatoes.?Which brings me to another point, I always ask for extra gravy. I even reaffirmed with the person at the window, "You put in extra gravy right?" and he said, "yes ma'am". Of course when I got home it wasn't there. And #whatever, they don't ask if you want anything to aid you in eating their food anymore. I can understand them wanting to cut back on just automatically including utensils and napkins and other items. I get that. But it would be common courtesy and thoughtful good service if they just asked, "Do you need utensils or napkins? Do you want anything for your biscuits? How about sauces for your chicken tenders?" But no, they don't say anything to that affect whatsoever. They act like they're a factory and not a human service. You have to think about everything you need at the window. They don't automatically provide anything. And they hand you a box instead of something in a sack.?I'm so hugely disappointed ? in what's become of KFC. It used to be my favorite fast food restaurant!!! In fact, years ago, I went on a fasting retreat for a week. When the fasting ended, the first thing I wanted to eat was KFC! It breaks my heart that they have so deteriorated and adding insult to injury, they charge beyond reason!!! I won't return until I hear from Corporate that they are going to change this around and hear a customers cry for return to EXCELLENCE in food and service. ? --Debra Stong, Indianapolis
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Mashed Potato, Gravy, Cole Slaw
Had to come back twice to get my order right!!! Cold food by the time I got 2nd correction! Rude customer service Ordered, waited, no one acknowledges customers.
Atmosphere: 1
Food: 3
Service: 1
Super Rude employees called to ask about missing items. You get paid to make food and read a screen and you catch an attitude although y’all messed up?
Atmosphere: 1
Food: 1
Service: 1
Here lately, on Fridays, they have no chicken ready. How does a restaurant that sells chicken keep running out? 25 minutes wait time. If it was once, I would understand. But it keeps happening on Fridays. Maybe you should add more people or figure out a better Grub Hub and Uber Eats system. I'm watching all of these orders being filled for app orders that are not even there. It's ridiculous. I got tired of waiting just to place my order, so I left.
Service: 1
I forgot my LEMON CAKE, I DIDN'T GO BACK HUSBAND SADD...???
Atmosphere: 5
Food: 5
Service: 5
They are very happy people that work here. The price point is much better than Church's chicken.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Restaurantji Recommends
Customer Service could use improvement. Everybody in the background was playing and cussing and obviously not paying attention.. I didn't get the biscuit that came with my meal, I didn't get my drink, I had to go in and get it, and they didn't have Pepsi which I ordered and wasn't made aware of until I went in to get it, and they didn't have sauces to go with the chicken tender meal I ordered (Luckily I had some at home).. The young man that was in the drive thru was doing what he could to explain why they didn't have a lot though..
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mashed Potato, Gravy, Famous Bowl
My fries were old & Luke warm, my chicken was old & dried out. But that Pot Pie was on point!!!
Food: 3
Service: 5
Recommended dishes: Fried Chicken, Pot Pie Combo, Mountain Dew Sweet Lightning
Is something about them side orders it's like they always give me the wrong sides ? I almost thinking it's on purpose because I've been going to KFC as an adult for very long time and they never give me the side that i order then give me what they want
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cole Slaw, Fried Chicken
Stopped in after a morning of shopping. Fast and friendly service.Kid-friendliness: High chairs and Kid's Meals.Parking: No restrictions.Wheelchair accessibility: At entrance of building reserved spots.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Buffalo Ranch, Chicken Little Combo, Spicy Chicken Sandwich,
Standing here waiting on a door dash and listening to rude employee tell another they should have told a customer in drive thru to go "F" themselves bc they complained they didn't get something in their order just wow