Worst customer service i ever experienced here. I already ordered my meal online which led me to the specific address to pick up my meal. The entire payment already went through but they wouldn't give me a specific reason why the couldn't have the main dish prepared.
I didn't have time to give a debate on the topic so i just asked for a simple refund. Weeks later i never received the transaction from my refund. Unprofessional and prejudice.
I will never eat here again despite Kountry Kitchen having respectable food.
Im sure if i perfect my own soul food recipe over a thousand times i could get the satisfaction i wanted without getting ripped off.
Or go to my grandmother and have her hook it up with love like the good old days.
Service: 1
Gregory Squires
Order was ready when I arrived and the staff was very pleasant
Atmosphere: 5
Food: 5
Service: 5
Alyse W-R
Excellent service and great food. Ordered the catfish with a side of Mac and cheese & yams, and fried green tomatoes. Absolutely delicious. The fish wasn’t the typical lemon pepper season you get at most place nowadays & wasn’t fried too hard or soft. Perfect melt in your mouth . 10/10🙌🏾
Food: 5
Service: 5
Cecelia
We from Philly and the experience here was amazing. Friendly and cozy. Food is fresh and you get great portions for your money, and they have an event space on the other side. This is a spot to definitely check out. I should have taken a photo of the food but I was hungry..sorry🙂
Atmosphere: 5
Food: 5
Service: 5
Nora Strickland
I did enjoy my beans and chicken also the cornbread but my meatloaf had so much barbecue sauce on it I couldn't enjoy it. Also Everytime I ordered online I get there at time I was told and have to wait another 20 minutes or more. So I see the same price stuff and getting service for food inside has way bigger portions and the latest look fresher than what I received. Why pay the same and get less . That is to say next time I will be eating in the restaurant
Atmosphere: 5
Food: 4
Service: 2
Brian Henderson
The food they sold me was horrible I will never eat there again
Atmosphere: 1
Food: 1
Service: 2
Liz Vh
Provided me pork missing items and no resolution
Atmosphere: 1
Food: 1
Service: 1
Sarah Hague
I placed an online order and scheduled it for pickup at 1:30 PM. I arrived at 1:27 and noticed that the hostess desk was unoccupied. After a few minutes, a host came over, and I gave her my name. She went to the back and was gone for about 9 minutes before returning to say my order would take an additional 15 minutes. The restaurant wasn’t even busy at the time.
I went to sit in my car and came back after 15 minutes, only to be told they were just then bagging up my order. When I finally received my food, I asked for hot sauce (which they provided), and took my order to go.
Now, about the food:
The “pancakes” on the website should be listed as “pancake” (singular). It says pancakes plural, so I assumed I’d get at least two — but it was just one pancake for $10.
The cup of fruit was mostly blueberries, one strawberry cut in half, and 2 small grapes — not worth $5.
The chicken dinner was the best part. I received four fried wings with greens and macaroni and cheese. The greens were okay but under-seasoned — not one onion in sight. The mac and cheese was the biggest disappointment. It tasted like plain macaroni noodles with Velveeta poured on top — definitely not baked or made with real cheese.
There was no silverware, no butter for the cornbread, and no attention to detail.
The only reason I’m giving 2 stars instead of 1 is because the fried chicken and cornbread were both very good, and my son enjoyed the pancake.
Before leaving, I checked other reviews and noticed many people have complained about the same issues — slow service and poor attitudes from the staff. The fact that these reviews go back months (or longer) and nothing has changed says a lot. Great food might make people overlook bad service, but when both are just average, customers won’t come back.
I really wanted to like this place, but it’s clear that customer service isn’t a priority — and until that changes, I won’t be returning.
I visit the restaurant each time I am in Indy, but I will not be going back. The smothered pork chop had too much gravy and the catfish was nowhere near catfish, but tilapia.
Marcus Johnson
Robert & Samara were AMAZING servers. We were visiting the area and had such a good time. We will definitely be back when we're in the area!
Atmosphere: 5
Food: 5
Service: 5
Linda Ligon
Robert went beyond expectations. Great food, great atmosphere great service
Atmosphere: 5
Food: 5
Service: 5
Nétra Faeborn
I got convinced to come here, the name alone put me off... replacing Cs with Ks are always suspicious to me... The service was kind of mediocre, the ribs I ordered was subpar it was drowned in sauce to hide the fact it wasn't smoked, but the reason I took a whole star away was the bland collard greens that's where I draw the line, one bite and that put me off the whole meal. But the green beans were great.
Atmosphere: 4
Food: 3
Service: 2
Dedra Turnbull
3 days ago 12 of us from New Orleans visited Kountry Kitchen and had the pleasure of having Samara as our server. SHE WAS FANTASTIC!! She was very friendly, patient, and knowledgeable of the food she was serving..She was full of enthusiasm for us once she found out we were from Nola..She said she loves New Orleans.. The food was amazing besides the exception of the crab bisque it was salty and not like what we are used of..The Fried Fish,Mac n Cheese,Yams,Oxtails,Meatloaf,Deviled Eggs,&Mixed Greens, are all a must to try in my opinion..If for some reason on this life's journey, that I have to visit Indy again,I will definitely stop there again..Big shout out to Samara and prayers up for the establishment and thumbs down 👎🏾 to the cook that quit/walked out during our service..One monkey didn't stop the show..Yall still did a great job..I recommend 🚀👏🏾💪🏾💯
Great restaurant
Atmosphere: 5
Food: 5
Service: 5
Very very good! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Worst customer service i ever experienced here. I already ordered my meal online which led me to the specific address to pick up my meal. The entire payment already went through but they wouldn't give me a specific reason why the couldn't have the main dish prepared.
I didn't have time to give a debate on the topic so i just asked for a simple refund.
Weeks later i never received the transaction from my refund.
Unprofessional and prejudice.
I will never eat here again despite Kountry Kitchen having respectable food.
Im sure if i perfect my own soul food recipe over a thousand times i could get the satisfaction i wanted without getting ripped off.
Or go to my grandmother and have her hook it up with love like the good old days.
Service: 1
Order was ready when I arrived and the staff was very pleasant
Atmosphere: 5
Food: 5
Service: 5
Excellent service and great food. Ordered the catfish with a side of Mac and cheese & yams, and fried green tomatoes. Absolutely delicious. The fish wasn’t the typical lemon pepper season you get at most place nowadays & wasn’t fried too hard or soft. Perfect melt in your mouth . 10/10🙌🏾
Food: 5
Service: 5
We from Philly and the experience here was amazing. Friendly and cozy. Food is fresh and you get great portions for your money, and they have an event space on the other side. This is a spot to definitely check out. I should have taken a photo of the food but I was hungry..sorry🙂
Atmosphere: 5
Food: 5
Service: 5
I did enjoy my beans and chicken also the cornbread but my meatloaf had so much barbecue sauce on it I couldn't enjoy it. Also Everytime I ordered online I get there at time I was told and have to wait another 20 minutes or more. So I see the same price stuff and getting service for food inside has way bigger portions and the latest look fresher than what I received. Why pay the same and get less . That is to say next time I will be eating in the restaurant
Atmosphere: 5
Food: 4
Service: 2
The food they sold me was horrible I will never eat there again
Atmosphere: 1
Food: 1
Service: 2
Provided me pork missing items and no resolution
Atmosphere: 1
Food: 1
Service: 1
I placed an online order and scheduled it for pickup at 1:30 PM. I arrived at 1:27 and noticed that the hostess desk was unoccupied. After a few minutes, a host came over, and I gave her my name. She went to the back and was gone for about 9 minutes before returning to say my order would take an additional 15 minutes. The restaurant wasn’t even busy at the time.
I went to sit in my car and came back after 15 minutes, only to be told they were just then bagging up my order. When I finally received my food, I asked for hot sauce (which they provided), and took my order to go.
Now, about the food:
The “pancakes” on the website should be listed as “pancake” (singular). It says pancakes plural, so I assumed I’d get at least two — but it was just one pancake for $10.
The cup of fruit was mostly blueberries, one strawberry cut in half, and 2 small grapes — not worth $5.
The chicken dinner was the best part. I received four fried wings with greens and macaroni and cheese. The greens were okay but under-seasoned — not one onion in sight. The mac and cheese was the biggest disappointment. It tasted like plain macaroni noodles with Velveeta poured on top — definitely not baked or made with real cheese.
There was no silverware, no butter for the cornbread, and no attention to detail.
The only reason I’m giving 2 stars instead of 1 is because the fried chicken and cornbread were both very good, and my son enjoyed the pancake.
Before leaving, I checked other reviews and noticed many people have complained about the same issues — slow service and poor attitudes from the staff. The fact that these reviews go back months (or longer) and nothing has changed says a lot. Great food might make people overlook bad service, but when both are just average, customers won’t come back.
I really wanted to like this place, but it’s clear that customer service isn’t a priority — and until that changes, I won’t be returning.
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
I visit the restaurant each time I am in Indy, but I will not be going back. The smothered pork chop had too much gravy and the catfish was nowhere near catfish, but tilapia.
Robert & Samara were AMAZING servers. We were visiting the area and had such a good time. We will definitely be back when we're in the area!
Atmosphere: 5
Food: 5
Service: 5
Robert went beyond expectations. Great food, great atmosphere great service
Atmosphere: 5
Food: 5
Service: 5
I got convinced to come here, the name alone put me off... replacing Cs with Ks are always suspicious to me... The service was kind of mediocre, the ribs I ordered was subpar it was drowned in sauce to hide the fact it wasn't smoked, but the reason I took a whole star away was the bland collard greens that's where I draw the line, one bite and that put me off the whole meal. But the green beans were great.
Atmosphere: 4
Food: 3
Service: 2
3 days ago 12 of us from New Orleans visited Kountry Kitchen and had the pleasure of having Samara as our server. SHE WAS FANTASTIC!! She was very friendly, patient, and knowledgeable of the food she was serving..She was full of enthusiasm for us once she found out we were from Nola..She said she loves New Orleans.. The food was amazing besides the exception of the crab bisque it was salty and not like what we are used of..The Fried Fish,Mac n Cheese,Yams,Oxtails,Meatloaf,Deviled Eggs,&Mixed Greens, are all a must to try in my opinion..If for some reason on this life's journey, that I have to visit Indy again,I will definitely stop there again..Big shout out to Samara and prayers up for the establishment and thumbs down 👎🏾 to the cook that quit/walked out during our service..One monkey didn't stop the show..Yall still did a great job..I recommend 🚀👏🏾💪🏾💯
Atmosphere: 5
Food: 4
Service: 5
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