I asked for fresh chicken and vegetables and they refused.Chicken looked dry as well as vegetables after sitting too long.After they refused I asked for my money back.It was 4 people ordered
Trish Fraser
Maki's is my favorite place to eat and I travel 40 miles just to go there and eat and I go there often, at least twice a week. I Love Maki's ❤️
JK
BEWARE. My wife almost swallowed a metal wire from her teriyaki chicken at Maki of Japan in Castleton Mall. We’ve been eating here for over 10 years because we love their sauce, even though service and food quality has gone down a lot lately. On April 16, 2025, we picked up our usual order. My wife and 3-year-old son were sharing theirs, and just a few bites in, she screamed and pulled out a metal wire from her mouth. If our son had gotten it instead, this could’ve been a medical emergency.
I took the wire back to the workers. They barely reacted—just said “sorry” and gave it back to me like it was no big deal. No manager, no real apology, no concern at all. I’m guessing the wire came from the grill brush they use. Totally unsafe.
We’ve been loyal customers for years, but this was the last straw. Think twice before eating here—especially if you’re feeding kids.
Already reported the incidents to the Simons mall management hope they inspect this place asap. If I do not hear from them within a week, I will reach out to Yelps/BBB/Health dept to make sure their manager is fully aware and retrain themselves & their employees.
4/18/25 UPDATE, they quickly escalated the issue, mall had a short meeting with the store manager to prevent future incident like this. Manager contacted me personally and apologized sincerely with explanation on what had happened and what would be their resolution plans are. Also admitted that metal object was from the kitchen cleaning tool and understood how devastating it would be if my 3yr old swallowed it. I accepted the apology and thanked them all for the quick response. I refused both the refund and free food offers as apology & retraining process was all I needed for me.
Shuandell Ellington
The food Prices is gotten out of hand and entirely Too Damn Expensive!!! How are you gonna charge more money to get Less Portions.. what use to cost you $10 to maybe $12 is now $20 and up to get to food thats NOT worth paying that much for... I won't be back!!!!✌🏾
Maya Redwood
This place was horrible. The cashier named Jennifer was extremely rude, laughing when unable to understand us and laughing with other workers. The rice was hard, and the chicken was cold and bad. Don’t eat here!
Chris Crook
I will never make the mistake of eating here again. Food was horrible, rice noodles and chicken 0 out of 10 do not recommend…
speedy auto
I order shrimp only , I get chicken and shrimp The food test bad and cost too much not worth
Elena Henriquez
13.74 for a plate of and they add a little bit of chicken, they add more rice and besides, my order arrived badly
Atmosphere: 1
Food: 1
Service: 1
FinalSynqLord
what is the maki maki no mi?
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Cherry Coke
Bob Bridges
This is mall food that I’ve enjoyed here and there over the years. But after stopping by last week and $60+ dollars for three people?? No thank you.
This place is not what it use to be. Barely put any chicken on your plate and the food is about a 5 out of 10. Did I mention the price is expensive for the amount you get now? Years ago you would get plenty of food, For a good price. They are not friendly either here. It’s a complete rip off and I will never buy here again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Teriyaki Chicken
sarai tlaxca
The teriyaki chicken is so good there! The service is good as well. The wait time honestly so fast.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken
Julie Hawkins
You spend 35 dollars to get the same amount you did 4 years ago for the price tag of 7.99. you pay over 2x for half the amount you received. Sauces use to be complimentary and are now 82 cents a piece. I literally bought 2 chicken terriyaki to eat because the serving was so small and was still hungry afterward. Taxes to hell on top of that. I’m glad I stopped coming to the mall. Don’t worry, I’m not coming back. There is nothing to offer
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Teriyaki Chicken
Daniel Moss
40 dollars for two small plates of food that was so bad I threw it away. And the employees don't care at all. Don't waste your money on this overpriced garbage.
Atmosphere: 3
Food: 1
Service: 1
Adam West
40 dollars for two small plates of food that was so bad I threw it away. And the employees don't care at all. Don't waste your money on this overpriced garbage.
I asked for fresh chicken and vegetables and they refused.Chicken looked dry as well as vegetables after sitting too long.After they refused I asked for my money back.It was 4 people ordered
Maki's is my favorite place to eat and I travel 40 miles just to go there and eat and I go there often, at least twice a week. I Love Maki's ❤️
BEWARE. My wife almost swallowed a metal wire from her teriyaki chicken at Maki of Japan in Castleton Mall. We’ve been eating here for over 10 years because we love their sauce, even though service and food quality has gone down a lot lately. On April 16, 2025, we picked up our usual order. My wife and 3-year-old son were sharing theirs, and just a few bites in, she screamed and pulled out a metal wire from her mouth. If our son had gotten it instead, this could’ve been a medical emergency.
I took the wire back to the workers. They barely reacted—just said “sorry” and gave it back to me like it was no big deal. No manager, no real apology, no concern at all. I’m guessing the wire came from the grill brush they use. Totally unsafe.
We’ve been loyal customers for years, but this was the last straw. Think twice before eating here—especially if you’re feeding kids.
Already reported the incidents to the Simons mall management hope they inspect this place asap. If I do not hear from them within a week, I will reach out to Yelps/BBB/Health dept to make sure their manager is fully aware and retrain themselves & their employees.
4/18/25 UPDATE, they quickly escalated the issue, mall had a short meeting with the store manager to prevent future incident like this. Manager contacted me personally and apologized sincerely with explanation on what had happened and what would be their resolution plans are. Also admitted that metal object was from the kitchen cleaning tool and understood how devastating it would be if my 3yr old swallowed it. I accepted the apology and thanked them all for the quick response. I refused both the refund and free food offers as apology & retraining process was all I needed for me.
The food Prices is gotten out of hand and entirely Too Damn Expensive!!! How are you gonna charge more money to get Less Portions.. what use to cost you $10 to maybe $12 is now $20 and up to get to food thats NOT worth paying that much for... I won't be back!!!!✌🏾
This place was horrible. The cashier named Jennifer was extremely rude, laughing when unable to understand us and laughing with other workers. The rice was hard, and the chicken was cold and bad. Don’t eat here!
I will never make the mistake of eating here again. Food was horrible, rice noodles and chicken 0 out of 10 do not recommend…
I order shrimp only , I get chicken and shrimp
The food test bad and cost too much not worth
13.74 for a plate of and they add a little bit of chicken, they add more rice and besides, my order arrived badly
Atmosphere: 1
Food: 1
Service: 1
what is the maki maki no mi?
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Cherry Coke
This is mall food that I’ve enjoyed here and there over the years. But after stopping by last week and $60+ dollars for three people?? No thank you.
Food: 3
Service: 3
Recommended dishes: Chicken Teriyaki
Restaurantji Recommends
This place is not what it use to be. Barely put any chicken on your plate and the food is about a 5 out of 10. Did I mention the price is expensive for the amount you get now? Years ago you would get plenty of food, For a good price. They are not friendly either here. It’s a complete rip off and I will never buy here again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Teriyaki Chicken
The teriyaki chicken is so good there! The service is good as well. The wait time honestly so fast.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken
You spend 35 dollars to get the same amount you did 4 years ago for the price tag of 7.99. you pay over 2x for half the amount you received. Sauces use to be complimentary and are now 82 cents a piece. I literally bought 2 chicken terriyaki to eat because the serving was so small and was still hungry afterward. Taxes to hell on top of that. I’m glad I stopped coming to the mall. Don’t worry, I’m not coming back. There is nothing to offer
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Teriyaki Chicken
40 dollars for two small plates of food that was so bad I threw it away. And the employees don't care at all. Don't waste your money on this overpriced garbage.
Atmosphere: 3
Food: 1
Service: 1
40 dollars for two small plates of food that was so bad I threw it away. And the employees don't care at all. Don't waste your money on this overpriced garbage.
Atmosphere: 3
Food: 1
Service: 1
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