Terrible Service!! Got here at 4:30 and had an order pickup time for 5pm ….walked to the Register where the pick up people actually pick up their items. I didn’t receive assistance, Another person came in and they begin helping that person right away while I was sitting there waiting. Told the lady my name in order and sat down to wait. Waited for 15 minutes, even when there was only one other person inside the restaurant waiting to be serviced. More people begin to come in And they service them. So I went up to the register to ask about my order again after the service three or four different people they begin to make my order. Terrible service and customer service. After going to this location for over 10 years, I indefinitely will not be back!!!
Atmosphere: 1
Food: 1
Service: 1
Kristy Dodge
WILL NEVER EVER GO BACK TO THIS PANDA EXPRESS. Worst panda express i have been to. Food had no flavor, the chow mein hardly had any noodles. Ordered online it have me a 30 minute pickup so we waited showed at 35 minutes after order was placed and stole had to wait another 20 at the restaurant. My husband finally had to say something that if they would quit helping all the walk-ins they could have had our order done.
Atmosphere: 1
Food: 1
Service: 1
Alyssa
Edit 1 star we found a metal wire in our food, although we did get a refund and food remade from a second manager, the first manager we brought this to her attention questioned why we wanted a refund… looked at us dumb and proceeded to start helping other people on the line. Probably why she works at panda express to begin with…
Edit, would like to note that after placing this review and then letting me know, I can email about my complaint. It has now been 2weeks and they have not gotten back to me.
Glad to see they have dropped down to 3.9 stars as they deserve
William Ramsey
Go to this Panda express, average experience with no complaints. However, got take out recently and found a piece of metal in my food. I was about to lodge a complaint when I noticed that this restaurant has a history of metal in its food.
-An order recently in their food also had metal recently within a day or 2 of my food. -A year ago, another review was left where someone had metal in their food.
For the sake of your teeth, I recommend a different restaurant.
Atmosphere: 2
Food: 1
Service: 3
Matthew Jackson
Ordered through the app. Messed up one of my the bigger plates and got a complimentary bowl on my next order as compensation. What a joke.
Atmosphere: 1
Food: 1
Service: 1
Dennis Michalak
Very good place for cheap "Chinese" food. Consistency throughout the chain makes this a good and safe choice., although occasionally Kung Pao can be extremely spicy. Personally, adding hot oil instead of szechuan peppers would give greater control over the heat levels.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bowl, Plate
Ashanti Pendleton
I ordered beef and broccoli with rice, and I had a bowl full of rice, broccoli, and a few pieces of meat.
Atmosphere: 5
Food: 2
Service: 5
Marta
Really sweet and helpful staff, very clean, good portion sizes, and the food was hot and delicious (:
Atmosphere: 5
Food: 5
Service: 5
Jorge Gonzalez
Horrible service, staff is rude and dirty dining room. Even when I do online pick up they think Im stealing my order or something. Horrible service wont be back.
Too much wait on food. Had 3-4 people waiting on something
Andrew Condon
I waited at the store for an online order for about 45 minutes.
The restaurant received five big orders all at once and the team got behind.
The cashier / manager on duty (time was about 8:30pm 09/28/2024) was absolutely amazing and had the best attitude. It was infectious - I was not one ounce upset.
I am in an MBA program currently and we study the impact that managers like her have on the team, efficiency, morale, and over time, profitability. Panda needs to show her some love hardcore because she's got talent, valuable skills, and needs to go to school for business management. Panda really needs to send her to school and turn her into a badass district manager.
Atmosphere: 5
Food: 5
Service: 5
TLT
I like this place. However you have to practically stand in a long line to pickup you online order. What is the point?
Atmosphere: 4
Food: 4
Service: 3
Michelle Smith
Food was dry .no utensils were in the bag.. no sauce..horrible customer service at the front .
Luca De Gregorio
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Teriyaki Chicken Cub Meal, Veggie Spring Roll, Broccoli Beef with Chow Mein, Bigger Plate, The Original Orange Chicken, 1 2 Chow Mein 1 2 Rice with Mushroom Chicken & Teriyaki Chicken
Terrible Service!! Got here at 4:30 and had an order pickup time for 5pm ….walked to the Register where the pick up people actually pick up their items. I didn’t receive assistance, Another person came in and they begin helping that person right away while I was sitting there waiting. Told the lady my name in order and sat down to wait. Waited for 15 minutes, even when there was only one other person inside the restaurant waiting to be serviced. More people begin to come in And they service them. So I went up to the register to ask about my order again after the service three or four different people they begin to make my order. Terrible service and customer service. After going to this location for over 10 years, I indefinitely will not be back!!!
Atmosphere: 1
Food: 1
Service: 1
WILL NEVER EVER GO BACK TO THIS PANDA EXPRESS. Worst panda express i have been to. Food had no flavor, the chow mein hardly had any noodles. Ordered online it have me a 30 minute pickup so we waited showed at 35 minutes after order was placed and stole had to wait another 20 at the restaurant. My husband finally had to say something that if they would quit helping all the walk-ins they could have had our order done.
Atmosphere: 1
Food: 1
Service: 1
Edit 1 star we found a metal wire in our food, although we did get a refund and food remade from a second manager, the first manager we brought this to her attention questioned why we wanted a refund… looked at us dumb and proceeded to start helping other people on the line. Probably why she works at panda express to begin with…
Edit, would like to note that after placing this review and then letting me know, I can email about my complaint. It has now been 2weeks and they have not gotten back to me.
Glad to see they have dropped down to 3.9 stars as they deserve
Go to this Panda express, average experience with no complaints. However, got take out recently and found a piece of metal in my food. I was about to lodge a complaint when I noticed that this restaurant has a history of metal in its food.
-An order recently in their food also had metal recently within a day or 2 of my food.
-A year ago, another review was left where someone had metal in their food.
For the sake of your teeth, I recommend a different restaurant.
Atmosphere: 2
Food: 1
Service: 3
Ordered through the app. Messed up one of my the bigger plates and got a complimentary bowl on my next order as compensation. What a joke.
Atmosphere: 1
Food: 1
Service: 1
Very good place for cheap "Chinese" food. Consistency throughout the chain makes this a good and safe choice., although occasionally Kung Pao can be extremely spicy. Personally, adding hot oil instead of szechuan peppers would give greater control over the heat levels.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bowl, Plate
I ordered beef and broccoli with rice, and I had a bowl full of rice, broccoli, and a few pieces of meat.
Atmosphere: 5
Food: 2
Service: 5
Really sweet and helpful staff, very clean, good portion sizes, and the food was hot and delicious (:
Atmosphere: 5
Food: 5
Service: 5
Horrible service, staff is rude and dirty dining room.
Even when I do online pick up they think Im stealing my order or something.
Horrible service wont be back.
Kung Pow chicken is always on point!
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Too much wait on food. Had 3-4 people waiting on something
I waited at the store for an online order for about 45 minutes.
The restaurant received five big orders all at once and the team got behind.
The cashier / manager on duty (time was about 8:30pm 09/28/2024) was absolutely amazing and had the best attitude. It was infectious - I was not one ounce upset.
I am in an MBA program currently and we study the impact that managers like her have on the team, efficiency, morale, and over time, profitability. Panda needs to show her some love hardcore because she's got talent, valuable skills, and needs to go to school for business management. Panda really needs to send her to school and turn her into a badass district manager.
Atmosphere: 5
Food: 5
Service: 5
I like this place. However you have to practically stand in a long line to pickup you online order. What is the point?
Atmosphere: 4
Food: 4
Service: 3
Food was dry .no utensils were in the bag.. no sauce..horrible customer service at the front .
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Teriyaki Chicken Cub Meal, Veggie Spring Roll, Broccoli Beef with Chow Mein, Bigger Plate, The Original Orange Chicken, 1 2 Chow Mein 1 2 Rice with Mushroom Chicken & Teriyaki Chicken
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