Best food we’ve eaten this entire trip… we’re trashy white girls at heart!
Atmosphere: 5
Food: 5
Service: 5
Lauren
I called five times today and no one would answer. BTW they don't recognize Veterans Day offers at this location.
Nathan Fast
Absolute crap location. Stale food, incorrect ingredients, terrible staff. Avoid if possible. If not, check each item (unwrap and all).
Atmosphere: 1
Food: 1
Service: 1
B. Garvin
Earlier today, I purchased a bacon, egg, and cheese croissant sandwich and was appalled to find that the egg and cheese were covered in visible green and dark mold.
I immediately contacted the store manager, Katina, to report the issue. While I was refunded for the order, I was disappointed by the lack of urgency and accountability in her response. She offered a half-hearted apology and asked that I return the sandwich—which I did—but upon doing so, she refused to open the bag or inspect the food herself.
As someone responsible for food safety and customer well-being, I expected a more serious response and swift corrective action. This lack of engagement raises significant health and safety concerns.
I strongly urge Panera Bread management and corporate leadership to investigate this incident promptly and take appropriate measures to ensure this does not happen again.
Atmosphere: 1
Food: 1
Service: 2
Kristhy Mendoza
RICOOOOO!!!! So grateful for you and your life!! GOD BLESS YOU!!!
Went to Panera today with a group of ladies, and this young man named Rico made our night not only with his kindness but his care, compassion, humbleness, and loving smile/character. Such an amazing guy!
Thank you for everything you did for us RICO!!!!
PANERAAAAA, GIVE RICO A RAISEEEE!!!!!
Atmosphere: 5
Food: 4
Service: 5
Ashley Vega
We came down with a group of ladies who traveled all the way from Columbus, GA for a women’s conference. We came to Panera a few minutes before closing since it was one of the few places with quick service that was still open. Rico was awesome!! The absolute best! Not only did he continue taking orders for us he continued making them as well. He stayed after closing and was so patient and kind the entire time! He even offered us some pastries we got to take with us! It was truly a blessing for us! PANERA, PROMOTE THIS MAN!! 😋🙌🏼
Atmosphere: 3
Food: 4
Service: 5
Eleany Mendoza
Rico is such a nice and welcoming employee. He made our night unforgettable. Definitely recommend having him nominated for employee of the month and even manager. That boy is a true blessing. Panera needs more employees like him. Thank you Rico! 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
Manchesly Maldonado
Well i would like to start recognizing a young man named RICO. I want to thank him for the wonderful customer service provided to us and our group. His genuine and prompt care was something to admire. We appreciate the way he assisted us despite arriving just minutes before closing. Young man that was excellent service provided to us tonight! Thank you !
Atmosphere: 5
Food: 5
Service: 5
Lynette Canady
Shoutout to Rico at Panera! A big group of ladies and I came in right before closing and the manager didn’t want to take our order, but Rico stepped in and was so kind. He happily took care of us, made us feel welcome, and even surprised us with pastries and bagels. He turned what could’ve been a bad experience into a great one. Panera needs more people like him! Thank you papacito Rico!
Atmosphere: 3
Food: 4
Service: 5
Kristy M Mendoza
We went to Panera downtown tonight with a large group of ladies traveling from Georgia for a conference, and after a long day we were both exhausted and hungry. The customer service we received from Rico truly made our evening. He truly was a blessing! His friendly smile, extraordinary patience, and genuine kindness turned a simple meal into a blessing. We can’t thank him enough for the way he served us so well, and we pray abundant blessings over his life!
The Best Cashiers and Customer service Rico Great service God bless you.
Atmosphere: 5
Food: 5
Service: 5
I C
Panera has definitely gone downhill quite some. The food was only okay, but the manager was very friendly for my visit. Quite frankly, it's a little sad when I go to Panera these days. I think you all need a refresh.
Atmosphere: 4
Food: 3
Service: 5
Brad Green
I love a bread bowl with broccoli and cheddar soup. No problem there. Ordering myself on the keypad is fine, but cheapens the experience. Not many people in this restaurant however it is a little difficult to find on like the second and a half floor or something.
I’m not sure what’s happening in downtown Indianapolis, but this restaurant may be suffering from the lack of humans. Hopefully things improve.
Atmosphere: 3
Food: 4
Service: 4
Samantha Coon
My brother has been looking for a place he can consistently get food that works for him. He finally found it. Jason and the rest of the team is amazing. Thank you for making our time in Indianapolis easy going!
Atmosphere: 5
Food: 5
Service: 5
ovo十六
This place is a health hazard disguised as a restaurant. I wouldn’t be surprised if they fished their ingredients out of a dumpster behind a gas station. The avocado was so black and rotten it looked like it had been embalmed. Half my order was missing, and what did arrive smelled like it had already been eaten once. If you think this deserves five stars, you should get your taste buds, moral compass, and basic hygiene standards checked. Disgusting isn’t a strong enough word. Eating here felt like a dare from Satan.
Best food we’ve eaten this entire trip… we’re trashy white girls at heart!
Atmosphere: 5
Food: 5
Service: 5
I called five times today and no one would answer. BTW they don't recognize Veterans Day offers at this location.
Absolute crap location. Stale food, incorrect ingredients, terrible staff. Avoid if possible. If not, check each item (unwrap and all).
Atmosphere: 1
Food: 1
Service: 1
Earlier today, I purchased a bacon, egg, and cheese croissant sandwich and was appalled to find that the egg and cheese were covered in visible green and dark mold.
I immediately contacted the store manager, Katina, to report the issue. While I was refunded for the order, I was disappointed by the lack of urgency and accountability in her response. She offered a half-hearted apology and asked that I return the sandwich—which I did—but upon doing so, she refused to open the bag or inspect the food herself.
As someone responsible for food safety and customer well-being, I expected a more serious response and swift corrective action. This lack of engagement raises significant health and safety concerns.
I strongly urge Panera Bread management and corporate leadership to investigate this incident promptly and take appropriate measures to ensure this does not happen again.
Atmosphere: 1
Food: 1
Service: 2
RICOOOOO!!!! So grateful for you and your life!! GOD BLESS YOU!!!
Went to Panera today with a group of ladies, and this young man named Rico made our night not only with his kindness but his care, compassion, humbleness, and loving smile/character. Such an amazing guy!
Thank you for everything you did for us RICO!!!!
PANERAAAAA, GIVE RICO A RAISEEEE!!!!!
Atmosphere: 5
Food: 4
Service: 5
We came down with a group of ladies who traveled all the way from Columbus, GA for a women’s conference. We came to Panera a few minutes before closing since it was one of the few places with quick service that was still open.
Rico was awesome!! The absolute best! Not only did he continue taking orders for us he continued making them as well. He stayed after closing and was so patient and kind the entire time! He even offered us some pastries we got to take with us! It was truly a blessing for us! PANERA, PROMOTE THIS MAN!! 😋🙌🏼
Atmosphere: 3
Food: 4
Service: 5
Rico is such a nice and welcoming employee. He made our night unforgettable. Definitely recommend having him nominated for employee of the month and even manager. That boy is a true blessing. Panera needs more employees like him. Thank you Rico! 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
Well i would like to start recognizing a young man named RICO. I want to thank him for the wonderful customer service provided to us and our group. His genuine and prompt care was something to admire. We appreciate the way he assisted us despite arriving just minutes before closing. Young man that was excellent service provided to us tonight! Thank you !
Atmosphere: 5
Food: 5
Service: 5
Shoutout to Rico at Panera! A big group of ladies and I came in right before closing and the manager didn’t want to take our order, but Rico stepped in and was so kind. He happily took care of us, made us feel welcome, and even surprised us with pastries and bagels. He turned what could’ve been a bad experience into a great one. Panera needs more people like him! Thank you papacito Rico!
Atmosphere: 3
Food: 4
Service: 5
We went to Panera downtown tonight with a large group of ladies traveling from Georgia for a conference, and after a long day we were both exhausted and hungry. The customer service we received from Rico truly made our evening. He truly was a blessing! His friendly smile, extraordinary patience, and genuine kindness turned a simple meal into a blessing. We can’t thank him enough for the way he served us so well, and we pray abundant blessings over his life!
Service: 5
Restaurantji Recommends
The Best Cashiers and Customer service Rico Great service God bless you.
Atmosphere: 5
Food: 5
Service: 5
Panera has definitely gone downhill quite some. The food was only okay, but the manager was very friendly for my visit. Quite frankly, it's a little sad when I go to Panera these days. I think you all need a refresh.
Atmosphere: 4
Food: 3
Service: 5
I love a bread bowl with broccoli and cheddar soup. No problem there. Ordering myself on the keypad is fine, but cheapens the experience. Not many people in this restaurant however it is a little difficult to find on like the second and a half floor or something.
I’m not sure what’s happening in downtown Indianapolis, but this restaurant may be suffering from the lack of humans. Hopefully things improve.
Atmosphere: 3
Food: 4
Service: 4
My brother has been looking for a place he can consistently get food that works for him. He finally found it. Jason and the rest of the team is amazing. Thank you for making our time in Indianapolis easy going!
Atmosphere: 5
Food: 5
Service: 5
This place is a health hazard disguised as a restaurant. I wouldn’t be surprised if they fished their ingredients out of a dumpster behind a gas station. The avocado was so black and rotten it looked like it had been embalmed. Half my order was missing, and what did arrive smelled like it had already been eaten once. If you think this deserves five stars, you should get your taste buds, moral compass, and basic hygiene standards checked. Disgusting isn’t a strong enough word. Eating here felt like a dare from Satan.
Atmosphere: 1
Food: 1
Service: 1
Loading...