Panera Bread

Second time this month I’ve went through the drive through and they forgot a sandwich. Why have a checklist if you’re just going to not put the items in the bag?

Food: 3

Service: 1

Waited in line for 20 minutes after ordering only to be told they didnt have what I ordered. Literally happens all the time at this location! This is the worst one around Indy by far. Wont be back!

Service: 1

Waited forever in the drive thru just to get a soggy sandwich where the sauce was thrown everywhere except inside the sandwich. Get a bib if you decide to eat here because it will drip all over your shirt and pants.

Atmosphere: 3

Food: 1

Service: 1

First time at this location, the food quality was definitely the best I've seen at a panera. My chx avocado sandwich was hit and fresh. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Arrive atleast 20 minutes after your quoted pick up time AND check your bag because there is a high probability that you're missing something from your order.

Atmosphere: 2

Food: 3

Service: 1

35 mins in drive-thru for a bagel. Absolutely ridiculous!

Atmosphere: 1

Food: 1

Service: 1

My kids told me to give this place 5 stars because they love it so much! They say, “it’s very calm, it’s very clean, and the food is great!”

Dietary restrictions: Chili is gluten free & dairy free!

Atmosphere: 5

Food: 5

Service: 5

Filthy. No food. Poor service. Employees don't care.

Atmosphere: 1

Food: 1

Service: 1

Absolutely the worst. Wrong bread for sandwich. Service was horrible.

Atmosphere: 1

Food: 1

Service: 1

Still 1 hour before close and employees are pulling the pastries, no coffee in the lobby, had to wait for it to be brewed, and the lady at the counter had quite chip on her shoulder. When I approached the pastry counter, instead of asking if she could help me, she was not friendly in response and just continued to pack up the pastries that I was clearly looking at to buy... oh well. Normally panera locations are good right up til the doors are locked. 🔐 picture is of the coffe that was brought out to us and then when we said thank you, she absolutely ignored us... pathetic!

Atmosphere: 4

Food: 4

Service: 1

Great soup decent sandwich

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Bacon Turkey Bravo

Love their steak wake. The only thing I would change is to add pickled onions to the menu on the app under toppings. Pickled onions are good on almost any sandwich.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Crunch Bagel

Adrianna and even the managers were rude probably because Adrianna lied to the managers about the way she was speaking to us and what was going on so they decided to come and be rude as well. I ordered a tomato basil blt and a grilled cheese sandwich. I received some kind of turkey and cheese sandwich and a grilled cheese. My kids started eating their grilled cheese sandwich and I noticed mine was wrong we go back to the drive through and say we got the wrong sandwich and would just like the BLT. We get to the window and she acts confused after we show her our reciept that clearly says BLT and she’s the one that handed us the wrong sandwich so we say we just want the BLT. She goes and talks to her manager or something and comes back and asks for our bag so I say do you want the sandwich that was wrong or the whole bag? She said whole bag. I said can I take the grilled cheese out that my kids are in the middle of eating? She said no I need the whole bag, I said okay are you going to remake the grilled cheese if you take it back? She said no we won’t. I said well you’re not getting the grilled cheese back unless you wanna remake it if not my kids are eating this I just need my BLT and she said she was getting her manager and they come over acting all confused, the male was nice and understood we just needed our BLT, the woman was rude like “so what’s going on” in a rude tone because I saw Adrianna throwing her hands up talking to her before she came over. This is terrible customer service I don’t understand what was so hard about just giving me to correct sandwich?? When they finally gave me the sandwich they literally grabbed it right off the counter like it had just been sitting there the whole time they wanted to argue when clearly they were wrong.

The manager Andrew is his name? totally not professional and had an attitude the entire time while i needed something explained.. not sure what his problem was or why he seemed so irritated with us but if you don’t like your job you should find something better! it’s not cool to treat others any less especially customers that way! ended up leaving with my order and zero silverware or napkins. will not be back here lol.

Atmosphere: 1

Food: 1

Service: 1

Light bulbs out and the atmosphere was gre

Atmosphere: 5

Food: 5

Service: 5