Pivot Bar and Balcony

The service provided by Jacob was both amazing and admirable. The receipt reads, “Jacob.” However, I saw a bracelet that reads, “Jake.” The calm under pressure displayed by Jake maintained a positive atmosphere. The restaurant experienced increased foot traffic due to The Queens Concert June 1, 2025. Then the computer system shut down. In the midst of it all Jake went above and beyond to provide excellent customer service. The food was excellent and the atmosphere was electric. It was the Sunday following the Saturday that the Indiana Pacers won the Eastern Conference Championship. If you are in the downtown Indianapolis, Indiana area this restaurant is a great choice! It is where great food and great people meet to maintain a great atmosphere.

If you're looking for a laid-back yet elevated experience in the heart of the city, this rooftop bar inside the Hyatt is a must-visit. Offering a solid selection of cocktails, wine, and beer, along with a menu of light fare, it's the perfect place to unwind or kick off your evening. The prices are surprisingly fair for a rooftop venue, and the friendly, attentive service adds to the welcoming atmosphere.

What truly sets this spot apart is the view—absolutely unbeatable. Overlooking Gainbridge Fieldhouse, it’s an ideal vantage point whether you’re in town for a game, a concert, or just soaking in the city vibes. It’s also a prime location for people-watching, with a clear view of the bustling streets below.

Whether you're a local looking for a new favorite hangout or a visitor wanting to take in the sights with a drink in hand, this rooftop bar delivers on all fronts. Highly recommended!

Nice place, beautiful outdoor roof-top-like patio. Terrific bar tender! Food was great . Tried the nacho and Caesar salad topped with a delicious piece of tasty salmon. The only reason I didn’t give the food 5 stars is because the salad was described as “grilled Romain” on the menu…hopefully I didn’t read it wrong. In any event, the salad was good. Cocktails great!

Fun location close to shopping and dining

After two years of frequent stays at the Hyatt House Downtown Indy, I’ll admit the menu at Pivot Bar + Balcony has started to feel… let’s say familiar. But there’s one reason—two nights a week—that I always look forward to dinner here: Angel.

And let me be clear: that’s not just her name, it’s her culinary identity.

Angel is, hands down, the heart and soul of the kitchen on Wednesday and Thursday nights. She doesn’t just make food—she crafts experiences. She’ll ask what flavors I’m into, what I’m craving, and then—like some kind of kitchen wizard—she creates something custom, delicious, and totally within the limits of their in-house ingredients. It’s like a choose-your-own-adventure meal… but every path leads to “WOW.”

Beyond her talent, Angel has that rare kind of warmth that makes you feel like a guest in her home rather than a hotel bar. She regularly steps out of the kitchen to check in, always with a bright smile and genuine care for how you’re enjoying your meal.

So if you’re staying at the Hyatt House and find yourself hungry on a Wednesday or Thursday, do yourself a favor—ask for Angel. Your taste buds will thank you. Probably your soul, too.

Made a reservation for the igloo got confirmation the day before to confirm which I did. I show up they tell me they are closed for the day no call no email no communication paid to park and had family come from out of town very inconvenient

While we were unable to use the igloo, the food and drinks were delicious. The service was fantastic. The noise level was a little higher than I like, but it was a busy weekend. Highly recommend Pivot.

So extremely disappointed. Made this reservation to dine in the igloos for a surprise marriage proposal. I arrived with my fiance for the expected igloo reservation and we were told the igloo dining was not open that night due to the weather. We were instead told we could find a seat in the bar. Unhappy with this option we left and had to find a last minute restaurant for my proposal. Why didnt Open Table contact me regarding this cancelation? Why didnt The Pivot Bar contact me either? I will not be using this app again to reserve nor will I ever plan to dine at The Pivot Bar.

Had a birthday reservation scheduled for the igloo. Show up on time with my party and stood around for 15 minutes before being told the igloos weren't available due to weather and the hot water heater was out. Drove over an hour. A simple phone call would have saved all of us time and money. Very disappointed.

This place carries a unique view to look at the Cambridge Field House and the food is quite excellent right in the middle of all the action downtown

We had a great time at Pivot in the igloo. The drinks were amazing and the food was tasty. And our server was so awesome-gave us recommendations that were spot on!

The igloos were heated by a small heater plugged into a extension cord. The lights and heat were never on for more than 5 minutes. The door to the igloo was broken. The other igloos were just fine. The food was okay. Our server was so sweet and helpful. We went Friday 12/27 at 7pm. 4 people total. I would go back but not for the igloos. This is the one place that has no minimum charge or requires a igloo deposit.

Jacob is incredibly personable and efficient at his job, and a lovely chat as well with great recommendations for things to check out downtown. Drinks and food were delicious. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

This place is amazing! It’s small in size, but so beautiful! There is plenty of

Atmosphere: 5

Food: 2

Service: 5

The bartender was great, and drinks weren't too bad in price.

Atmosphere: 5

Food: 5

Service: 5