Food was fresh and very good. Always a pleasure to deal with dakota.
Autumn Collis
I honestly wouldn't give 1 star if it would let me. My husband and I walked in the gentleman asked what we wanted and we told him. Than he proceeds to tell us that they have more than 1 dinner box which we are aware of( we told him which one we wanted) he proceeded to get an attitude and be rude. By saying like I told you we have more than one box. So I looked at my husband and said we are leaving. I work on customer service and that was the most rudest and unhappy person. I will also be contacting corporate office.
Mark Vogel
Placed an online order and 5 minutes before it was supposed to arrive (after waiting about 45 minutes already) I was given a notice that the order was canceled. Turns out they were out of everything I ordered and instead of doing the common sense approach by letting me know right after placing the order that there was a problem they instead made me wait the whole time before last minute canceling it. When I called to try and figure out why my order didn't go through I had the pleasure of dealing with gen z customer service which is a dude getting argumentative with me for asking where my food was and trying to deflect blame on everything other than themselves. Take responsibility for messing up. Now I get to wait a few days for my bank to refund me and struggle to find another option for food.
Mary White
Pizza cold and not cut all the way through or even evenly all the way through or evenly driver was rude had my soda sitting on top of my pizza so it was smashed I've attached pictures for you can see how the different cuts were
Jonathan BakerJr
The rude, heavy set, out of breath,sweaty, Caucasian guy that made, cut, and served me my order had really bad energy. His attitude was not welcoming at all. He was angry, overwhelmed, and behind with only 3 orders coming out the oven.The wait was too long. He even forgot items from my order.(Soda). I didn't even want to go back to get it because His attitude toward me came off kind of racist. He never welcomed ,thanked, or even apologize about anything
Atmosphere: 1
Food: 2
Service: 1
Sean B
Extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Amanda Swimm
GO ANYWHERE ELSE BESIDES HERE!! No stars. 1.5 hours after I ordered it, i got cold pizza. I brought the pizza back and I was unable to wait for the whole order to be remade and was not given ANY compensation for the cold late pizza. Owner took the pizza and I never got credit or a refund. He did not reply to the bbb report. He was rude and unprofessiona. HE couldn't communicate to the Hispanic door dash driver they were using for delivery. HOW DOES THIS LOCATION STAY OPEN???
Ciera Turner
There service was ok gave them a tip went back and asked for some marinara sauce charged me for that after the tip asked for extra chz which I would have paid.the man says it's measured i said im paying still didn't get it. Pizza just looked terrible. Pizza hut has went way down since then
Atmosphere: 3
Food: 1
Service: 1
Kelli Patrick
I placed a delivery order at the Castleton location and I didn't receive half of my order. This store uses Doordash for delivery, the driver stated she only received the items she brought and I would have to contact the store to replace the items and another Dasher would have to bring my items to me. I drove to the Pizza Hut to retrieve the missing items. I explained what happened to the lady at the counter and she told me I would have to take that issue up with Doordash. She can't replace the items unless Doordash calls them and tells them to replace the items. I told her I don't want a refund, I only want the missing items and they should already be available since it was a few minutes from the delivery. She stated she's not replacing my food or money and to call Doordash. I called Doordash and they said she's misinformed and they can't help either since my order was placed through the Pizza Hut site. Doordash is a 3rd party and they cannot see the receipt. I spent money for food I didn't get, poor customer service at the location, and an overall bad experience. I am greatly disappointed and will not order there again.
The cinnamon sticks actually stuck to the cardboard box could not even eat them. They were so burnt tasting.
Atmosphere: 1
Food: 1
Service: 3
Kristina D
Curbside was offered. The link would not work. I called and was put on hold 4 times, for a total of 20 minutes. I had to *67 the call to talk to anyone and was told i had to come inside. Very rude.
Service: 1
Beverly Woods
Although the food was good...the atmosphere was horrible! There was only one worker in the whole building. She did the best she could. ?? The building is way behind in the remodeling line.
Atmosphere: 1
Food: 4
Service: 4
Kenya Perkins
They gave me an old pizza it was cold and hard Are you kidding then won’t answer the phone I want my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Carlene Samuels
Not helpful at all, did not know prices or specials, referred us to look online. Did not end up ordering here.
Great pizza!
Food was fresh and very good. Always a pleasure to deal with dakota.
I honestly wouldn't give 1 star if it would let me. My husband and I walked in the gentleman asked what we wanted and we told him. Than he proceeds to tell us that they have more than 1 dinner box which we are aware of( we told him which one we wanted) he proceeded to get an attitude and be rude. By saying like I told you we have more than one box. So I looked at my husband and said we are leaving. I work on customer service and that was the most rudest and unhappy person. I will also be contacting corporate office.
Placed an online order and 5 minutes before it was supposed to arrive (after waiting about 45 minutes already) I was given a notice that the order was canceled. Turns out they were out of everything I ordered and instead of doing the common sense approach by letting me know right after placing the order that there was a problem they instead made me wait the whole time before last minute canceling it. When I called to try and figure out why my order didn't go through I had the pleasure of dealing with gen z customer service which is a dude getting argumentative with me for asking where my food was and trying to deflect blame on everything other than themselves. Take responsibility for messing up. Now I get to wait a few days for my bank to refund me and struggle to find another option for food.
Pizza cold and not cut all the way through or even evenly all the way through or evenly driver was rude had my soda sitting on top of my pizza so it was smashed I've attached pictures for you can see how the different cuts were
The rude, heavy set, out of breath,sweaty, Caucasian guy that made, cut, and served me my order had really bad energy. His attitude was not welcoming at all. He was angry, overwhelmed, and behind with only 3 orders coming out the oven.The wait was too long. He even forgot items from my order.(Soda). I didn't even want to go back to get it because His attitude toward me came off kind of racist. He never welcomed ,thanked, or even apologize about anything
Atmosphere: 1
Food: 2
Service: 1
Extremely rude.
Atmosphere: 1
Food: 1
Service: 1
GO ANYWHERE ELSE BESIDES HERE!! No stars. 1.5 hours after I ordered it, i got cold pizza. I brought the pizza back and I was unable to wait for the whole order to be remade and was not given ANY compensation for the cold late pizza. Owner took the pizza and I never got credit or a refund. He did not reply to the bbb report. He was rude and unprofessiona. HE couldn't communicate to the Hispanic door dash driver they were using for delivery. HOW DOES THIS LOCATION STAY OPEN???
There service was ok gave them a tip went back and asked for some marinara sauce charged me for that after the tip asked for extra chz which I would have paid.the man says it's measured i said im paying still didn't get it. Pizza just looked terrible. Pizza hut has went way down since then
Atmosphere: 3
Food: 1
Service: 1
I placed a delivery order at the Castleton location and I didn't receive half of my order. This store uses Doordash for delivery, the driver stated she only received the items she brought and I would have to contact the store to replace the items and another Dasher would have to bring my items to me. I drove to the Pizza Hut to retrieve the missing items. I explained what happened to the lady at the counter and she told me I would have to take that issue up with Doordash. She can't replace the items unless Doordash calls them and tells them to replace the items. I told her I don't want a refund, I only want the missing items and they should already be available since it was a few minutes from the delivery. She stated she's not replacing my food or money and to call Doordash. I called Doordash and they said she's misinformed and they can't help either since my order was placed through the Pizza Hut site. Doordash is a 3rd party and they cannot see the receipt. I spent money for food I didn't get, poor customer service at the location, and an overall bad experience. I am greatly disappointed and will not order there again.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The cinnamon sticks actually stuck to the cardboard box could not even eat them. They were so burnt tasting.
Atmosphere: 1
Food: 1
Service: 3
Curbside was offered. The link would not work. I called and was put on hold 4 times, for a total of 20 minutes. I had to *67 the call to talk to anyone and was told i had to come inside. Very rude.
Service: 1
Although the food was good...the atmosphere was horrible! There was only one worker in the whole building. She did the best she could. ??
The building is way behind in the remodeling line.
Atmosphere: 1
Food: 4
Service: 4
They gave me an old pizza it was cold and hard
Are you kidding then won’t answer the phone
I want my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Not helpful at all, did not know prices or specials, referred us to look online. Did not end up ordering here.
Service: 1
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