First off, we ordered the three pizza box and they sent three medium round pizzas instead... Secondly, we ordered cynics on the side and they sent the icing and no sticks... Then, when we called to complain, they said doordash out with the order and the guy stood at my door for fifteen minutes, expecting to get paid!!
Christina Pennington
Worst experience I've had at a pizza place!! I placed a $70 order for one of the pizzas to have the wrong toppings and the cinnamon sticks were missing. So called and they sent both out through Doordash. The guy gets here and speaks spanish trying to tell me I owe them cash when it was the stores mess up. Called and they said it was zeroed out and this dasher stood on my porch for 30 minutes saying we needed to return the food back to the store for it layer not to be cinnamon sticks but half breadsticks and half cinnamon sticks. Called store back wanting that fixed cuz it's Fathers day me, dad and three brothers been through enough and they tell me can't do anything more to come in next day to talk to GM
Karen Eveland
Don’t go to the Pizza Hut on Mitthoefer in Indianapolis. They screwed up our order and were very rude and disrespectful. The worst restaurant experience I’ve ever had. I’ll never order Pizza Hut again. The store was also extremely dirty, trash overflowing and unsanitary. The lady got mad and threw the returned pizza on the floor when I returned it.
daisha martin
I called on the phone to place my order and I thought the person heard me but when I got there to collect my food, I had a cheese pizza instead of a pepperoni pizza and I kept saying on the phone that I wanted pineapples on the side with the roasted peppers I thought I was being very clear in what I wanted and the whole time they were thinking I want pineapples on the side, very disappointed that I didn’t get any pepperonis on my pizza and when I said I want pepperoni on the pizza the lady just looked at me like I was dumb instead of trying to fix her Employees mistake. Will not be returning to this Pizza Hut. The employees do not have good, listening skills and clearly don’t care about the money that you’re spending.
C Harness
Ordered by phone for in store pickup around 10:00 pm Saturday. Ordered the thick pan Hawaiian pizza and cheese bread. Got a Hawaiian pizza on the hardest thinnest crust possible and plain bread sticks with a ton of garlic spread inside a soaked in butter bag. For $27.01 it was awful.
Atmosphere: 4
Food: 2
Service: 5
Kyandra Jones
Absolute trash! Ordered my pizza and it said delivery for 636 and when I called at 7 it was busy. I finally got through at 730 and the guy that answered said we closed at 6 your money should be refunded to your card and hung up no apology no nothing. Never tf again will I patronize this Pizza Hut.
Lori M
Preston promised me a credit on my account when the delivery driver arrived with wrong receipt and missing items from my order on 11/29/24. To add insult to injury the driver spoke zero English and kept repeating something then said 1 minute in English. He then went to his car and drove off. The manager by the name given to me was Preston and said my credit would be under my name & phone number. Called today spoke with a Sandra that was not friendly but kept saying the credit is not there. I gave everything I was told to give. I can add and subtract and Sandra says even if 15$ was applied you still have a balance. I stated I can see that clearly. Mrs Sandra simply chose to become angry, unpleasant, rude &argumentative trying to provoke me the customer into being other than myself. I told her I'm not going to go back and forth, you have a blessed night and hung up.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Boneless Wings, Cheese Pizza
Samaria Barreto
Very bad service, very rude people who run the place
Amanda Fay
So we already knew it was probably going to be a busy night to order pizza on the night after Thanksgiving, and at first that's exactly how it was going when our pizza went missing! Needless to say after all the shenanigans Preston saved the day. I don't usually make a point to write reviews, but your employee deserves every bit of this. He is the only reason we will be reordering, and the replacement pizza was probably the best pizza we've had from this location. Preston followed up with amazing customer service skills and should really be recognized by your company for his promise to make it right!
Atmosphere: 5
Food: 5
Service: 5
karen squires
A couple of weeks we try to place an order and did not turn out so well. Thus young Manager took it upon his self to contact us and listen to our concerns. His apologize and so did we. It made up for the experience with great food, communication and professionalism. I can say I will continue to cater to this Pizza Hut 21tst. Mittopher...
I quit going to this location a while back because they had really gone downhill but I had a really good coupon deal I got online and decided to give them another chance. Ordered ahead on the mobile app, my order was ready when I got there. Employees were friendly and courteous. Only complaint the pizza was lukewarm even after it had been in there warmer out of the oven but not really a big deal, I warmed it up when I got home. Got a pan pizza, always my favorite Pizza Hut pizza and it was really good. I'll start going back again now.
Atmosphere: 4
Food: 4
Service: 4
Grant Squires
Every time I order from Pizza Hut, take it to order wrong. I will never order from there again. I had to go up there to get my money back because the manager was nasty on the phone. So Pizza Hut, just lost a good customer.
Atmosphere: 1
Food: 1
Service: 1
Dylan Wilson
Employees here are awesome. Great customer service. Was asked three different times to leave tip for pick up order. I tip cash so company can't steal tip from employees. Once on app when paying then signing receipt and then had to clear it asking for a tip on the card reader after completely paying on line. Nice try corporate thieves.
Atmosphere: 1
Food: 5
Service: 5
Reiniel Ortiz
The bathrooms are very dirty and do not give any protection to the place and you cannot eat inside, it is very cold.
Atmosphere: 1
Food: 2
Service: 1
Riga Tony
Ordered 2 pizzas and bread sticks, got 1 cold pizza, called to tell them I want the rest of my order, took 8 minutes for them to pick up and after that I waited another 8, nothing, absolutely horrible, I love pizza hut but this location is garbage.
First off, we ordered the three pizza box and they sent three medium round pizzas instead... Secondly, we ordered cynics on the side and they sent the icing and no sticks... Then, when we called to complain, they said doordash out with the order and the guy stood at my door for fifteen minutes, expecting to get paid!!
Worst experience I've had at a pizza place!! I placed a $70 order for one of the pizzas to have the wrong toppings and the cinnamon sticks were missing. So called and they sent both out through Doordash. The guy gets here and speaks spanish trying to tell me I owe them cash when it was the stores mess up. Called and they said it was zeroed out and this dasher stood on my porch for 30 minutes saying we needed to return the food back to the store for it layer not to be cinnamon sticks but half breadsticks and half cinnamon sticks. Called store back wanting that fixed cuz it's Fathers day me, dad and three brothers been through enough and they tell me can't do anything more to come in next day to talk to GM
Don’t go to the Pizza Hut on Mitthoefer in Indianapolis. They screwed up our order and were very rude and disrespectful. The worst restaurant experience I’ve ever had. I’ll never order Pizza Hut again. The store was also extremely dirty, trash overflowing and unsanitary. The lady got mad and threw the returned pizza on the floor when I returned it.
I called on the phone to place my order and I thought the person heard me but when I got there to collect my food, I had a cheese pizza instead of a pepperoni pizza and I kept saying on the phone that I wanted pineapples on the side with the roasted peppers I thought I was being very clear in what I wanted and the whole time they were thinking I want pineapples on the side, very disappointed that I didn’t get any pepperonis on my pizza and when I said I want pepperoni on the pizza the lady just looked at me like I was dumb instead of trying to fix her Employees mistake. Will not be returning to this Pizza Hut. The employees do not have good, listening skills and clearly don’t care about the money that you’re spending.
Ordered by phone for in store pickup around 10:00 pm Saturday. Ordered the thick pan Hawaiian pizza and cheese bread. Got a Hawaiian pizza on the hardest thinnest crust possible and plain bread sticks with a ton of garlic spread inside a soaked in butter bag. For $27.01 it was awful.
Atmosphere: 4
Food: 2
Service: 5
Absolute trash! Ordered my pizza and it said delivery for 636 and when I called at 7 it was busy. I finally got through at 730 and the guy that answered said we closed at 6 your money should be refunded to your card and hung up no apology no nothing. Never tf again will I patronize this Pizza Hut.
Preston promised me a credit on my account when the delivery driver arrived with wrong receipt and missing items from my order on 11/29/24. To add insult to injury the driver spoke zero English and kept repeating something then said 1 minute in English. He then went to his car and drove off. The manager by the name given to me was Preston and said my credit would be under my name & phone number. Called today spoke with a Sandra that was not friendly but kept saying the credit is not there. I gave everything I was told to give. I can add and subtract and Sandra says even if 15$ was applied you still have a balance. I stated I can see that clearly. Mrs Sandra simply chose to become angry, unpleasant, rude &argumentative trying to provoke me the customer into being other than myself. I told her I'm not going to go back and forth, you have a blessed night and hung up.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Boneless Wings, Cheese Pizza
Very bad service, very rude people who run the place
So we already knew it was probably going to be a busy night to order pizza on the night after Thanksgiving, and at first that's exactly how it was going when our pizza went missing! Needless to say after all the shenanigans Preston saved the day. I don't usually make a point to write reviews, but your employee deserves every bit of this. He is the only reason we will be reordering, and the replacement pizza was probably the best pizza we've had from this location. Preston followed up with amazing customer service skills and should really be recognized by your company for his promise to make it right!
Atmosphere: 5
Food: 5
Service: 5
A couple of weeks we try to place an order and did not turn out so well. Thus young Manager took it upon his self to contact us and listen to our concerns. His apologize and so did we. It made up for the experience with great food, communication and professionalism. I can say I will continue to cater to this Pizza Hut 21tst. Mittopher...
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I quit going to this location a while back because they had really gone downhill but I had a really good coupon deal I got online and decided to give them another chance. Ordered ahead on the mobile app, my order was ready when I got there. Employees were friendly and courteous. Only complaint the pizza was lukewarm even after it had been in there warmer out of the oven but not really a big deal, I warmed it up when I got home. Got a pan pizza, always my favorite Pizza Hut pizza and it was really good. I'll start going back again now.
Atmosphere: 4
Food: 4
Service: 4
Every time I order from Pizza Hut, take it to order wrong. I will never order from there again. I had to go up there to get my money back because the manager was nasty on the phone. So Pizza Hut, just lost a good customer.
Atmosphere: 1
Food: 1
Service: 1
Employees here are awesome. Great customer service. Was asked three different times to leave tip for pick up order. I tip cash so company can't steal tip from employees. Once on app when paying then signing receipt and then had to clear it asking for a tip on the card reader after completely paying on line. Nice try corporate thieves.
Atmosphere: 1
Food: 5
Service: 5
The bathrooms are very dirty and do not give any protection to the place and you cannot eat inside, it is very cold.
Atmosphere: 1
Food: 2
Service: 1
Ordered 2 pizzas and bread sticks, got 1 cold pizza, called to tell them I want the rest of my order, took 8 minutes for them to pick up and after that I waited another 8, nothing, absolutely horrible, I love pizza hut but this location is garbage.
Food: 1
Service: 1
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