Very bad on getting order right but friendly customer service and they fixed there mistakes with no additude
Robert Tackett
At this particular location we waited 25 minutes and they were not that busy they gave our food to the wrong people after the 25 minutes when people drove around and gave the food back into the window and they walked out and gave the food to us with part of the food missing we had to go up and complain just a very sad experience all the way around ☹️
Travis Britton
Awesome food for cheap price.
Amanda Crabtree
Very scketchy staff. Asked for us to give them all of our silver coins in trade of upgraded food. Nasty chicken for got my dipping sauces. Then we seen them screwing with food.
Chavon Harris
I have never had a problem with this location. I always get good food and not to bad service. They can never hear me thoughtl when I order.
Elizabeth Phillips
My burger was dry and hard. Service was extra slow and unclean. Not wearing work uniforms, hats, or shoes. Wearing street clothes and leather boots with winter hats. Handling food with hands without gloves, such as putting fish in fryer with hands. Not pleasant at all. #NotAHappyCustomer
Stephanie Bell
Avoid this location if you're expecting fast service. We waited 20 minutes and would have left if there was any way to get out of line. There was only 2 people working and they were moving in reverse. Once we got to the window we saw how nasty dirty things were. Greasy fingerprints covered the windows and the cash register screen and their uniforms looked like they hadn't been washed in months. Filthy, filthy, filthy!!!
R R
I love Rally's food. No denying when the employees are actually providing good service, the food is good. However, today I officially I hated Rally's. The drive through employee decided to engage in conversation for 10 minutes with the one other car ahead of us. A friend or family member I'm not sure, but it was over 10 minutes and we were the only other car in line. I'm tired of spending money on poor service. Rally's has some of the worse customer service no matter where I go in Indianapolis. The attitude and over all experience is something I have to mentally prepare myself for before going to the restaurant. Dear Franchise owners, I know Rally's is a good cash cow franchise but take better care of your business and train the people better on customer service. I know you're located in black neighborhoods mostly, doesn't mean black people do not want better service.
I don't know what's gone wrong with Rally's locations at least the past few months, but I will not being going back any time soon. My boyfriend and I thought we would try this one since we've had multiple terrible experiences at a different location. This one wasn't much better. We were able to place our order right away, and we were the only car there initially. But we had to repeat our order three times at the drive up, and part of it again when we got to the window. Surprisingly, all of our food was correct, albeit lukewarm. My boyfriend ordered a coke, but received diet. Informed the gal at the window. She made him a different one, where he watched her get if from the regular coke dispenser. It was diet again. So this time we pulled in the park and he took it to the walk up, asked for a cherry coke instead and informed her maybe the coke and diet coke dispensers were switched. She said absolutely nothing to him either time. No apology, nothing. So we go to drive away. He says it barely tastes like cherry, but he could tell it was. I took a sip. It tasted like dirt. Honest-to-God actual dirt. He tasted it again and said the same. Suffice to say, we will not be returning to ANY Rally's location in the near future. Extremely disappointed.
Lisa Smith
just totally blows my mind how restaurants these days are considered fast food but they can screw up every order you ever get. I asked for a double rally combo with cheese only I get my sandwich there's lettuce tomato pickle mayonnaise mustard everything on it. maybe they should take more pride and time to listen to what their customers are saying instead of rushing
Kurt Schilling
Every time I have tried to get food here they are either closed (hand written signs) or out if bacon or out of "meat". Two thumbs DOWN. Let the place die. Franchise owner needs to bulldoze the place. Fast Foodies gotta eat: somewhere else 'cause you ain't gonna eat here.
Reptilian S.
I waited for about 10 minutes at the drive thru, let me remind you its open, and there is no one there, I could walk in and take the cash register, I'm very disappointed and hope that this place gets on its tracks.
levi wade
I would give 0 starts if I could. All the lights were on but they let me sit in drive through waiting. They couldn't be bothered to talk to me and let me know what was going on. Just acted like I wasn't there. This was at 5:30 PM btw
Steak burger not bad
Food was cold and nasty
Very bad on getting order right but friendly customer service and they fixed there mistakes with no additude
At this particular location we waited 25 minutes and they were not that busy they gave our food to the wrong people after the 25 minutes when people drove around and gave the food back into the window and they walked out and gave the food to us with part of the food missing we had to go up and complain just a very sad experience all the way around ☹️
Awesome food for cheap price.
Very scketchy staff. Asked for us to give them all of our silver coins in trade of upgraded food. Nasty chicken for got my dipping sauces. Then we seen them screwing with food.
I have never had a problem with this location. I always get good food and not to bad service. They can never hear me thoughtl when I order.
My burger was dry and hard. Service was extra slow and unclean. Not wearing work uniforms, hats, or shoes. Wearing street clothes and leather boots with winter hats. Handling food with hands without gloves, such as putting fish in fryer with hands. Not pleasant at all. #NotAHappyCustomer
Avoid this location if you're expecting fast service. We waited 20 minutes and would have left if there was any way to get out of line. There was only 2 people working and they were moving in reverse. Once we got to the window we saw how nasty dirty things were. Greasy fingerprints covered the windows and the cash register screen and their uniforms looked like they hadn't been washed in months. Filthy, filthy, filthy!!!
I love Rally's food. No denying when the employees are actually providing good service, the food is good. However, today I officially I hated Rally's. The drive through employee decided to engage in conversation for 10 minutes with the one other car ahead of us. A friend or family member I'm not sure, but it was over 10 minutes and we were the only other car in line. I'm tired of spending money on poor service. Rally's has some of the worse customer service no matter where I go in Indianapolis. The attitude and over all experience is something I have to mentally prepare myself for before going to the restaurant. Dear Franchise owners, I know Rally's is a good cash cow franchise but take better care of your business and train the people better on customer service. I know you're located in black neighborhoods mostly, doesn't mean black people do not want better service.
Restaurantji Recommends
I don't know what's gone wrong with Rally's locations at least the past few months, but I will not being going back any time soon. My boyfriend and I thought we would try this one since we've had multiple terrible experiences at a different location. This one wasn't much better. We were able to place our order right away, and we were the only car there initially. But we had to repeat our order three times at the drive up, and part of it again when we got to the window. Surprisingly, all of our food was correct, albeit lukewarm. My boyfriend ordered a coke, but received diet. Informed the gal at the window. She made him a different one, where he watched her get if from the regular coke dispenser. It was diet again. So this time we pulled in the park and he took it to the walk up, asked for a cherry coke instead and informed her maybe the coke and diet coke dispensers were switched. She said absolutely nothing to him either time. No apology, nothing. So we go to drive away. He says it barely tastes like cherry, but he could tell it was. I took a sip. It tasted like dirt. Honest-to-God actual dirt. He tasted it again and said the same. Suffice to say, we will not be returning to ANY Rally's location in the near future. Extremely disappointed.
just totally blows my mind how restaurants these days are considered fast food but they can screw up every order you ever get. I asked for a double rally combo with cheese only I get my sandwich there's lettuce tomato pickle mayonnaise mustard everything on it. maybe they should take more pride and time to listen to what their customers are saying instead of rushing
Every time I have tried to get food here they are either closed (hand written signs) or out if bacon or out of "meat". Two thumbs DOWN. Let the place die. Franchise owner needs to bulldoze the place. Fast Foodies gotta eat: somewhere else 'cause you ain't gonna eat here.
I waited for about 10 minutes at the drive thru, let me remind you its open, and there is no one there, I could walk in and take the cash register, I'm very disappointed and hope that this place gets on its tracks.
I would give 0 starts if I could. All the lights were on but they let me sit in drive through waiting. They couldn't be bothered to talk to me and let me know what was going on. Just acted like I wasn't there. This was at 5:30 PM btw