Starbucks

This place has awful workers. My order is always an hour late. They clearly are understaffed. Today on 11/9/25, people have asked about their order and Retail Manager, Donesha Roby has given many customers unacceptable attitude and made rude remarks.

Atmosphere: 1

Food: 4

Service: 1

I ordered an iced matcha latte through the mobile app at 10:20 AM, and it said it would be ready for pickup at 10:40. I had a class at 11, so I thought this was perfect timing. So I showed up to the Starbucks a few minutes before 10:40 and waited. 20 minutes pass and they haven't even started to make my drink yet. At this point I am late to my class, but Starbucks is expensive, so I'm not going to give up. I ask about my drink and get sassed. I wait 15 more minutes before they finally **start** to make my drink. I finally get the matcha latte 40 minutes after the app said it would be ready. The latte is pale and barely has any matcha in it, and when I take a sip it just tastes like sweetened milk. I try to call the store and ask for a refund, and the phone number is no longer available, so I call the main Starbucks office and get put on hold, where I am still waiting to be helped by a store representative. I have been to this store many times and the wait time is always ridiculous, but this was just outlandish.

Atmosphere: 2

Food: 1

Service: 1

If I could rate this negative stars I would. Seriously the worst Starbucks I’ve ever been to. They’re always out of something (one time they were out of WATER. Apparently a plumbing issue but you’re not supposed to keep a food service place open if you don’t have sufficient available running water… hello OSHA violation??) or multiple things at a time. Some of the employees are nice but a lot of them give you death glares. And they take forever to make your order. Once waited like half an hour for a drink when there were only a few other customers in the store. Line takes forever to move even when multiple employees are working. Many of them get snippy/short with you if you ask about the status of your order instead of apologizing for taking 20 minutes to microwave one muffin. This is the only Starbucks on campus and should be the fastest source of coffee but I would honestly rather use a meal swipe and take the watered down dining hall coffee because it’s better than whatever this Starbucks has wrong with it.

Good coffee and company ❤️ ? ? ? ?

Atmosphere: 5

Food: 5

Service: 5

The friendliest staff ever !!! Always a wonderful experience here !!

Fast friendly service

Atmosphere: 5

Food: 5

Service: 5

Excellent Customer Service

Love it great team in their

I love their bacon egg sandwich, it is all worth the wait in long line cause their lemonade is amazing.

The entire staff was very friendly and precessional. Autumn was great.I purchased a travel tumbler. But when I walked to my car, filled with my coffee, the tumbler leaked badly. I took it back and Autumn helped me to find another one. Then, she made me another coffee in the new tumbler with a smile.

Hot chocolate disappointing, made from mix and water. Let down considering the price.

We saw the lines...lol

Didn't go here too bad

All of the baristas are super friendly, the only problem is that several of them don’t know how to make the Honey Citrus Mint Tea….

This is a great place for the college kids and they stay open even when it's snowy and icy out. Friendly fast service.