The customer service here could use some improvement.
Naomi Vargas
Speedy service even though they were packed.
Atmosphere: 5
Food: 5
Service: 5
Gabrielle Golden
The girl at the window rolled her eyes and sighed when I asked her nicely to please run my grandmothers card for her since my grandma couldn’t reach the card reader (she just had major surgery recently and is on a cane)…she didn’t say anything for a few seconds and just stood there so my grandma just unbuckled and struggled to reach and pay. We usually love coming here but that threw us way off. Kept our tip after that encounter and will be taking our business to Avon locations
Atmosphere: 5
Food: 3
Service: 2
Lisa Stull
Coffee only
Atmosphere: 5
Service: 5
Kate Perkins
Not pleasant at all. Got my drink wrong and they look at me like it's my fault.
Atmosphere: 1
Food: 2
Service: 1
Karla Nunez
I love how they always have a smile on their faces :)
Atmosphere: 4
Food: 5
Service: 5
jeffrey unland
I paid extra for adding the line the cup with caramel option and paid for an extra shot. It’s missing both. Pretty crappy.
Atmosphere: 5
Food: 1
Service: 1
Jeri Elise Nguyen
This is my local Starbucks that I frequent 12-13 times a month. I like to grab a drink on the way to the grocery store or before shopping on Saturdays. I tip these folks too. Today I decided that I will no longer be purchasing anything from this location because of the power tripping manager. I asked for just a water today and was told I had to purchase something, so I said I will pay for the water. I was refused and told that it couldn’t be rung in. I asked again to please just sell me a water since I’m thirsty and now stuck in the drive thru and I was told no. So I had to wait to leave without anything. I am not a difficult person, and I’m sure they come across a lot of crappy people but today this Starbucks (particularly that manager) was a jerk. Purple hair. Speaks volumes.
Service: 1
James Baldwin
Don’t know they closed at 7pm on Tuesday they just looked at me through the locked doors.
Doreyca Fleming
River the manager has Horrible customer service skills and they make a terrible cup of coffee. I ordered an app to pick up in the drive.Through and my order was incorrect.I went back through the drive through.They made it again.It was still incorrect and when I went inside.I was refused service and River called the police Other than to just make my order correctly.
Amanda is treated me poorly as well. Avoid this location if at all possible.Because even though it's starbucks they can't seem to make a decent cup of coffee.
They are pouring from the pot while it's still brewing and thus late.It makes for a very bitter cup of coffee.
I order through the app to pick up my order through the drive way. They’re very kind and have quick service !
David Motes
I've never had a good experience at this location. The staff member that I had the pleasure of getting my order was not having a good day and they didn't do much in way of not letting the customer know this either. I know that its tough sometimes but you work in the customer service industry and you have to always keep your personal life issues outside of work. Otherwise you're not giving good customer service when a customer gets a feeling like they're putting you out to do your job by taking their order.
Mary Bear
Very hit and miss. More of the misses lately. They really need to either upgrade the drive thru equipment or get someone that has better hearing.
Jason Jones
Bought a bag of espresso from this Starbucks but never received a receipt. When I got home, I weighed the coffee, and it was over half a pound short. It was frustrating, but I figured I’d use it anyway. Then, when I went to make a cup, the grind was so fine it kept clogging my machine. Took it back to exchange for a coarser grind, but they refused to even acknowledge me without an itemized receipt—something I never received in the first place. I showed them the pending transaction in my bank account with their store number. This was the final straw with starbucks.
Take your business to a local coffee shop.
Abi Niko
We went through the drive through and the Princes manager 🌈 was very rude didn’t want to take our order so I had to leave my kids in the car and to go inside the store to place our order Very rude I won’t recommend this place
The customer service here could use some improvement.
Speedy service even though they were packed.
Atmosphere: 5
Food: 5
Service: 5
The girl at the window rolled her eyes and sighed when I asked her nicely to please run my grandmothers card for her since my grandma couldn’t reach the card reader (she just had major surgery recently and is on a cane)…she didn’t say anything for a few seconds and just stood there so my grandma just unbuckled and struggled to reach and pay. We usually love coming here but that threw us way off. Kept our tip after that encounter and will be taking our business to Avon locations
Atmosphere: 5
Food: 3
Service: 2
Coffee only
Atmosphere: 5
Service: 5
Not pleasant at all. Got my drink wrong and they look at me like it's my fault.
Atmosphere: 1
Food: 2
Service: 1
I love how they always have a smile on their faces :)
Atmosphere: 4
Food: 5
Service: 5
I paid extra for adding the line the cup with caramel option and paid for an extra shot. It’s missing both. Pretty crappy.
Atmosphere: 5
Food: 1
Service: 1
This is my local Starbucks that I frequent 12-13 times a month. I like to grab a drink on the way to the grocery store or before shopping on Saturdays. I tip these folks too. Today I decided that I will no longer be purchasing anything from this location because of the power tripping manager. I asked for just a water today and was told I had to purchase something, so I said I will pay for the water. I was refused and told that it couldn’t be rung in. I asked again to please just sell me a water since I’m thirsty and now stuck in the drive thru and I was told no. So I had to wait to leave without anything. I am not a difficult person, and I’m sure they come across a lot of crappy people but today this Starbucks (particularly that manager) was a jerk. Purple hair. Speaks volumes.
Service: 1
Don’t know they closed at 7pm on Tuesday they just looked at me through the locked doors.
River the manager has Horrible customer service skills and they make a terrible cup of coffee. I ordered an app to pick up in the drive.Through and my order was incorrect.I went back through the drive through.They made it again.It was still incorrect and when I went inside.I was refused service and River called the police Other than to just make my order correctly.
Amanda is treated me poorly as well.
Avoid this location if at all possible.Because even though it's starbucks they can't seem to make a decent cup of coffee.
They are pouring from the pot while it's still brewing and thus late.It makes for a very bitter cup of coffee.
Restaurantji Recommends
I order through the app to pick up my order through the drive way. They’re very kind and have quick service !
I've never had a good experience at this location. The staff member that I had the pleasure of getting my order was not having a good day and they didn't do much in way of not letting the customer know this either. I know that its tough sometimes but you work in the customer service industry and you have to always keep your personal life issues outside of work. Otherwise you're not giving good customer service when a customer gets a feeling like they're putting you out to do your job by taking their order.
Very hit and miss. More of the misses lately. They really need to either upgrade the drive thru equipment or get someone that has better hearing.
Bought a bag of espresso from this Starbucks but never received a receipt. When I got home, I weighed the coffee, and it was over half a pound short. It was frustrating, but I figured I’d use it anyway. Then, when I went to make a cup, the grind was so fine it kept clogging my machine. Took it back to exchange for a coarser grind, but they refused to even acknowledge me without an itemized receipt—something I never received in the first place. I showed them the pending transaction in my bank account with their store number. This was the final straw with starbucks.
Take your business to a local coffee shop.
We went through the drive through and the Princes manager 🌈
was very rude didn’t want to take our order so I had to leave my kids in the car and to go inside the store to place our order
Very rude I won’t recommend this place
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