The atmosphere was very impersonation no one greeted you when you walked in. There are no waitresses or waiters any more instead you have to order from a kiosk. They no longer have the pepper sauce in the bottles anymore. It was just an odd experience that i wasn't used to having from steak and shake. Now I haven't been in years so I was not aware of the change and i wanted to go cause i was craving the 5 way chilli and they have great burgers. After ordering from the kiosk it took the joy away from being theres. So i just got the chilli and a small fry. My bf got two garlic burgers and a large fry. The 5 way chilli was good. But the atmosphere was not. Will i go back yes because the 5 way chilli and burgers are really good. Will i ever eat inside again no. You get more interaction going through the drive thru.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: French Fries, Steak Burger, Strawberry, Chili 5-Way
MaryRita Gaines
It was very clean. My food was prepared exactly the way it was ordered. The onion rings were fantastic.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Steakburger with Cheese and Chili Cheese Fries
Robert westfall
One of the best remaining steak n shakes I've been to lately
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Triple Cheeseburger and Fries
J A
My order was messed Robert was fast to assist once I called told me to return with a receipt and he'll replace the meal or the manager on duty would.....well I went up there he wasn't there and the manager on duty looked at me like I was lying and said she gotta call him on his day off over a sandwich with was pretty sad and pathetic
Atmosphere: 1
Food: 1
Service: 1
Cain Rowe
No more malts. Makes me sad.
Atmosphere: 5
Food: 4
Service: 5
Greg Gay
Very fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Steakburger with Cheese and Chili Cheese Fries
Randy D
Prices are way too high and quality of food not worth it
Jodi Harr
Fast, hot food, friendly customer service in drive thru.
Lynn Moss
Restaurant was very clean, staff were very friendly and food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Jawad Ali
Stopped by for a milkshake and fries. Great atmosphere, clean inside, and friendly employees.
Worst location and BAD management. Went through drive-thru and ordered a kids meal with a Nutella shake. I never even looked at the food because the shake was watery. I let the cashier know the shake was watery and she said, "They are always like that." What kind of response is that!? She wasn't necessarily rude but definitely not trained well. Without checking my food I handed her the bag and asked for a refund. The manager refunded it and I said, "Thank you," and he rolled his eyes.
I work customer service. I would have offered to remake it. Simple as that. That is all I wanted. But since they do not seem to be concerned with food quality I felt uncomfortable eating from their location. I didn't say anything else. I don't cause scenes. I'm not for the drama. I understand everywhere is understaffed and underpaid but that response was lazy.
Atmosphere: 1
Food: 1
Service: 1
Glady Dawnstar
UPDATED REVIEW: The place has really changed in the past few years. This is my first time returning to the restaurant and I was very unimpressed. I attended with my elderly grandma and she was very confused the entire time. Everything is automated now, and there are very few signs saying how it works. The drink station is the WORST. There are no signs telling you that you must scan the qr code from the order you place on the self serve kiosk, and the drink starion works for about 30 seconds then shuts off. The qr code DOES work repeatedly, but it is very dissapointing that elders have no idea what to do as there isnt any signs! There was no staff available as they were all in the back of the kitchen and the burger lady was very busy. The kiosk even has the audacity to ask for a tip! Why would I tip when i do all the service work myself? I always tip waiters at sit down restraunts, but this place is like an automated mcdonalds now. The food was very good quality, but dine in experience is very dissapointing. Hopefully the drive thru staff are nice now!
Original review from 2019: Drive thru lady was rude. I always get the exact same meal, and this time I was told that it was against policy to give certain meals to drive thru, and they were only on the menu for reference. I went there later that night and a man took the exact same order, but didn't mention anything about it being "again the rules"
Atmosphere: 1
Food: 4
Service: 2
J. Maxwell
I love Steak n Shake!!! Its a better alternative in fast food. Lean ground beef and it is always excellent!!
The atmosphere was very impersonation no one greeted you when you walked in. There are no waitresses or waiters any more instead you have to order from a kiosk. They no longer have the pepper sauce in the bottles anymore. It was just an odd experience that i wasn't used to having from steak and shake. Now I haven't been in years so I was not aware of the change and i wanted to go cause i was craving the 5 way chilli and they have great burgers. After ordering from the kiosk it took the joy away from being theres. So i just got the chilli and a small fry. My bf got two garlic burgers and a large fry. The 5 way chilli was good. But the atmosphere was not. Will i go back yes because the 5 way chilli and burgers are really good. Will i ever eat inside again no. You get more interaction going through the drive thru.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: French Fries, Steak Burger, Strawberry, Chili 5-Way
It was very clean. My food was prepared exactly the way it was ordered. The onion rings were fantastic.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Steakburger with Cheese and Chili Cheese Fries
One of the best remaining steak n shakes I've been to lately
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Triple Cheeseburger and Fries
My order was messed Robert was fast to assist once I called told me to return with a receipt and he'll replace the meal or the manager on duty would.....well I went up there he wasn't there and the manager on duty looked at me like I was lying and said she gotta call him on his day off over a sandwich with was pretty sad and pathetic
Atmosphere: 1
Food: 1
Service: 1
No more malts. Makes me sad.
Atmosphere: 5
Food: 4
Service: 5
Very fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Steakburger with Cheese and Chili Cheese Fries
Prices are way too high and quality of food not worth it
Fast, hot food, friendly customer service in drive thru.
Restaurant was very clean, staff were very friendly and food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Stopped by for a milkshake and fries. Great atmosphere, clean inside, and friendly employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Restaurantji Recommends
Not Steak and Shake. Has gone downhill
Atmosphere: 1
Food: 1
Service: 1
Worst location and BAD management. Went through drive-thru and ordered a kids meal with a Nutella shake. I never even looked at the food because the shake was watery. I let the cashier know the shake was watery and she said, "They are always like that."
What kind of response is that!? She wasn't necessarily rude but definitely not trained well. Without checking my food I handed her the bag and asked for a refund. The manager refunded it and I said, "Thank you," and he rolled his eyes.
I work customer service. I would have offered to remake it. Simple as that. That is all I wanted. But since they do not seem to be concerned with food quality I felt uncomfortable eating from their location.
I didn't say anything else. I don't cause scenes. I'm not for the drama. I understand everywhere is understaffed and underpaid but that response was lazy.
Atmosphere: 1
Food: 1
Service: 1
UPDATED REVIEW: The place has really changed in the past few years. This is my first time returning to the restaurant and I was very unimpressed. I attended with my elderly grandma and she was very confused the entire time. Everything is automated now, and there are very few signs saying how it works. The drink station is the WORST. There are no signs telling you that you must scan the qr code from the order you place on the self serve kiosk, and the drink starion works for about 30 seconds then shuts off. The qr code DOES work repeatedly, but it is very dissapointing that elders have no idea what to do as there isnt any signs! There was no staff available as they were all in the back of the kitchen and the burger lady was very busy. The kiosk even has the audacity to ask for a tip! Why would I tip when i do all the service work myself? I always tip waiters at sit down restraunts, but this place is like an automated mcdonalds now. The food was very good quality, but dine in experience is very dissapointing. Hopefully the drive thru staff are nice now!
Original review from 2019: Drive thru lady was rude. I always get the exact same meal, and this time I was told that it was against policy to give certain meals to drive thru, and they were only on the menu for reference. I went there later that night and a man took the exact same order, but didn't mention anything about it being "again the rules"
Atmosphere: 1
Food: 4
Service: 2
I love Steak n Shake!!! Its a better alternative in fast food. Lean ground beef and it is always excellent!!
Atmosphere: 5
Food: 5
Service: 5
Good food!
Atmosphere: 5
Food: 3
Service: 5
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