Steak 'n Shake
4020 S East St, Indianapolis
(317) 781-1525
Recent Reviews
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Tyrone made my Garlic burger perfect and was very happy with his customer service.
The whole team is wonderful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Really good.
Atmosphere: 4
Food: 4
Service: 4
The drove rjeofj lady w was. Cracking up . And then I spilt my epic milkshake made from those cookies they give you on airlines...omg Epic. She remade it for me
Miss the old steam n shake sor down and eat
Atmosphere: 4
Food: 5
Service: 5
Average fast food place.
There was no Tables clean, we have to clean one to used it , they need more help .
Atmosphere: 3
Food: 5
Service: 5
Haven’t been to a Steak N Shake since before Covid but this was an immaculate experience. Had the Frisco Meal and it was perfect. The beef tallow fries are so much better than I remember. While I had no issues, I personally saw the manager resolving another customers small issue and she was extremely courteous. Kitchen staff were super friendly as well. I honestly can’t wait to come back.
Atmosphere: 5
Food: 5
Service: 5
Empty at 6pm, cold, most tables dirty, restroom GROSS
We were going to sit and eat without our dogs begging, ended up eating in the car
Atmosphere: 1
Food: 3
Service: 1
On 10/26 I came through the drive through and it took over and hour before I even got close to the window and that’s only because 3 cars pulled off after waiting so long. As I was pulling off I saw the girl just staring at her phone and not helping anyone. The turnaround time here is HORRIBLE. Well today I tried to show grace and come by again. After 45 min I pulled up and saw the lady just scrolling on her phone. This time I took video. You can clearly see her scrolling through her phone and acting like I’m a bother to her scroll time. I am so blown away by how far this place has let the employees go. They are never in a rush, they take their sweet time and you I personally watched you lose over $100 in business in a 5 min window. I can only imagine the total loss to this place simply because nobody want to work these days. Lazy, unprofessional and I will not go back until I know it’s improved and I will earn others as well. No fast food should take 30-40 mins on a regular basis.
Atmosphere: 3
Food: 4
Service: 1
It has changed. You no longer have someone take your order. You use a machine to place the order and pay
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: French Fries, Hamburger
Personally, it's good, the people are kind to everyone and it's very quiet. I loved the place and it's cheap.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything good food wise, except an employee was picking her butt outside the get go next door- have a pic
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chili Cheese Fries
Friendly employees and they greet you when you walk in, I definitely recommend this place, I will definitely go back!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frisco
The most friendly Steak ‘n Shake in Indiana! Was greeted at the door, and all the staff welcomed us in. Food was made quickly and delivered to our table. Great job everyone!
Kid-friendliness: Kids meals available
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Oreo Mint Shake, French Fries, Steak Burger and Fries, Hamburger, Double Steak Burger
Incredible, I loved the place, it's super quiet and clean❤️
Atmosphere: 5
Food: 5
Service: 5
They forget 1 thing everytime so check the bag 🤣
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