Steak 'n Shake

5360 N Keystone Ave, Indianapolis
(317) 251-8320

Recent Reviews

Corrin Harvey

Shakes are not worthy the money. Mostly whipped cream and very little shake. Disappointed.

Food: 1

Service: 1

Armon

#AccordingToArmonDo not let the overall review discourage you from this location, as I believe there may have been a replacement of the management here! The current staff were extremely fast, the food was fresh, and the environment was clean, and very family friendly! The wife & I ordered a Single Steak Cheeseburger & The Garlic Double Cheeseburger combos for a little under $19 and it was absolutely worth it! Great job to the entire team and the manager who went above & beyond to ensure top notch customer service!Vegetarian options: Fries, lettuce, tomatoes, onions, picklesParking: Available parking all around the buildingKid-friendliness: Very family oriented environment as there were numerous families there with the small & young childrenWheelchair accessibility: There are plenty of tables with wheelchair friendly space

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Burger, Fries

Helen Zass

Kind of sucks that they don't have waiters and waitresses now but I also don't have to leave a tip anymore. So that's a plus.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frisco Melt

Mollie Shae

Came in for lunch and stuff was very kind and the manager working was very friendly.I ordered and had my food within 6 minutes. It was also fresh and hot and tasted great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Great Burgers

Theresa McMiller

I used their order kiosk and within 15 mins, my steak burger, fries, and chocolate shake was ready. The tables and floors were clean and I enjoyed my dinner.

Atmosphere: 4

Food: 4

Service: 4

Ben Plikerd

The franchise owner at this location has done an amazing job!Pros:1. Super clean2. Franchise owner was present and was very friendly.3. The staff was very quick to process the order and it was very fresh.4. Food tasted amazing. (I really think they are better and cheaper than McDonald's)5. Outside of building was clean and no trash.Cons:My only con is you cannot order large drinks if you visit inside. I love getting large vanilla Cokes and it can't be done. The only way is through the drive thru. The franchise owner said it's a pain and just upgrades it for free if they ask. Other locations do not do that I have tried. He thinks it should be on the screen to order and it's not. I am hopeful powers that be see this and fix it.I visit this location about 3 times a year and wish it was more, but I do not live close or I would.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Burger

Brianne Haarer

My kids and I stopped here for dinner last night. The kids love the food and milkshakes, it’s affordable, and we’ve noticed a great turn around in the speed of service at this location as well. However we were overwhelmed by the kindness the employees showed my children last night. Thank you for turning an ordinary meal out into such a fun and exciting evening they are still talking about. Above and beyond service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Cheese, Steak Burger, Fries

Andy Shank

Man don’t sleep on S&S. I know this brand and this location specifically has been in some serious serious turmoil for a while. But I stopped in here randomly for lunch last week. Not gonna lie, my expectations were pretty low. But you now order off of a terminal right inside the front door and it’s very user-friendly. Pay, grab your cup, pour your drink, sit down and wait for your food.Food took less than five minutes and it was great. I’m not saying it’s the most gourmet burger I’ve ever had but it’s leaps and bounds ahead of any fast food and really no more expensive. And you have to love the shoestring fries.It’s the best marriage of a fast food experience (speed and cost) and a sit down experience (better food) without all the drama of waiting for a table, waiting for your server, etc etc.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Steak Burger, Fries

Frances Meschino

This is one of the best Steak 'n Shakes I have ever been to.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Great Burgers

Joshua F

First time being here in a very long time and am very impressed. The food was fresh, the restraint exceptionally clean, friendly staff, fast service! Will be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Fries, Steak Burger, Fries

Ronald Dascenzo

Drive thru was fast, food was great and the service is fantastic since the reopening. I am glad to know we have franchise owners now that care about their

Food: 5

Service: 5

Recommended dishes: Steak Burger, Chili, Fries

Tori Ovel

Best fast food in town. Great crust on the burger, tastes fresh, prepared well with care. The workers are kind, the dining room is clean. Can't say enough! Great value! Love it here!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frisco Melt, Frisco Melt Combo, Steak Burger, Onion Rings, Bacon 'N Cheese Single Steakburger, Fries, Great Burgers

Johnnie Jones

Good food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Burger, Fries

Kevin Bandy

First time back since COVID. The owner/manager greeted me and provided a great experience. The food was excellent, fresh and hot!

Atmosphere: 5

Food: 5

Service: 5

Dave Oliver

Awesome throw back to the original steak and shake! Fantastic old school feel with amazing fresh made steak burgers and, uh, yes I'll smash an awesome shake with that! Very clean, great restaurant!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Burger

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