Terrible. Cold. Couldn’t get anyone on the line for resolution. I don’t know whether to hold them or the delivery service accountable but someone needs to give me my money back.
Food: 1
Service: 1
Angela Yates
Fast and good service on the drive thru. The young man was very pleasant. My food was correct, good and hot.
Food: 5
Service: 4
Jennifer Burchett
I placed my order online at 4:51pm. And my pickup time was 5:42pm. I arrived bout 5:50 to get my order and it wasn't even ready . They were still working on it. They lady running driver thru and the front counter was VERY UNPROFESSIONAL! AND RUDE to all the customers that came in there . I had a big order and she made my milkshakes first and by time my order was ready, the shakes melted. And then dumped out of the drink carrier and got all over in my vehicle and the other shake fell in the parking lot . My husband went in to say something about it and the driver thru lady still had a attitude. I have the incident report and taking this to corporate. Cause this was not right or how customer's should be treated.
Atmosphere: 1
Food: 4
Service: 1
GT Townsend
All in all a good place, no white castle were i am from and much better than the other little square burger place
Drive thru was great, folks nice and helpful, food was fast and hot
Worth a stop if need a bite and good for sitting in traffic
Atmosphere: 5
Food: 5
Service: 5
Calita D
This location is always fresh hot food..sometimes they mess up when I ask for plain burgers other than that good food the cashiers in my experience are always nice and friendly
JAY JAY
Quick drive thru
Atmosphere: 5
Food: 5
Service: 5
Justin Zenn
Clean, fast service. Dine in was great!
Atmosphere: 5
Food: 5
Service: 5
DooDoo Gobbler
8/30 830pm White older Lady working there in street clothes she had a noticable herp flaring up on her upper lip told me to not pick up my order I had been waiting patiently for 35min for. The only thing i asked if they still had it. It didnt make sense for the attitude. I understand she was probably having a bad day. I would too if i worked at White Castle. But there was absolutely nobody in the drive thru or lobby. I had chicken rings and 1 chicken sandwich. I dont think this job is for her. No way should you talk to customers like that in a situation like that. I need to talk to someone in corporate about this situation.
This place is excellent with the staff I met today. God bless them all.
drake myers
They told my Door dasher my order was not received,I called the store, Manager Teila answered and was RUDE and very unhelpful and told me they handed someone my food and they don't know dasher from dasher, don't place your order here they apparently just hand it to anyone .
Eric
We didn't Valentine's Day event at White Castle (aka Love Castle as it's called that day). It was outstanding. Our table was ready and decorated. The managers acted as servers and came to our table and got us drinks and took our orders and served us. The managers looked like they were enjoying their time, too, as they were smiling and jovial. They had a special menu for the day as well as special dessert treats you could order. Also a large sign on the wall and you could take a photo with.
It was what you'll expect from WC
Atmosphere: 4
Food: 4
Service: 4
Terrible. Cold. Couldn’t get anyone on the line for resolution. I don’t know whether to hold them or the delivery service accountable but someone needs to give me my money back.
Food: 1
Service: 1
Fast and good service on the drive thru. The young man was very pleasant. My food was correct, good and hot.
Food: 5
Service: 4
I placed my order online at 4:51pm. And my pickup time was 5:42pm. I arrived bout 5:50 to get my order and it wasn't even ready . They were still working on it. They lady running driver thru and the front counter was VERY UNPROFESSIONAL! AND RUDE to all the customers that came in there . I had a big order and she made my milkshakes first and by time my order was ready, the shakes melted. And then dumped out of the drink carrier and got all over in my vehicle and the other shake fell in the parking lot . My husband went in to say something about it and the driver thru lady still had a attitude. I have the incident report and taking this to corporate. Cause this was not right or how customer's should be treated.
Atmosphere: 1
Food: 4
Service: 1
All in all a good place, no white castle were i am from and much better than the other little square burger place
Drive thru was great, folks nice and helpful, food was fast and hot
Worth a stop if need a bite and good for sitting in traffic
Atmosphere: 5
Food: 5
Service: 5
This location is always fresh hot food..sometimes they mess up when I ask for plain burgers other than that good food the cashiers in my experience are always nice and friendly
Quick drive thru
Atmosphere: 5
Food: 5
Service: 5
Clean, fast service. Dine in was great!
Atmosphere: 5
Food: 5
Service: 5
8/30 830pm White older Lady working there in street clothes she had a noticable herp flaring up on her upper lip told me to not pick up my order I had been waiting patiently for 35min for. The only thing i asked if they still had it. It didnt make sense for the attitude. I understand she was probably having a bad day. I would too if i worked at White Castle. But there was absolutely nobody in the drive thru or lobby. I had chicken rings and 1 chicken sandwich. I dont think this job is for her. No way should you talk to customers like that in a situation like that. I need to talk to someone in corporate about this situation.
Atmosphere: 1
Food: 1
Service: 1
Hot and fresh!! Best in the city.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Management terrible service
Use to be better
This place is excellent with the staff I met today. God bless them all.
They told my Door dasher my order was not received,I called the store, Manager Teila answered and was RUDE and very unhelpful and told me they handed someone my food and they don't know dasher from dasher, don't place your order here they apparently just hand it to anyone .
We didn't Valentine's Day event at White Castle (aka Love Castle as it's called that day). It was outstanding. Our table was ready and decorated. The managers acted as servers and came to our table and got us drinks and took our orders and served us. The managers looked like they were enjoying their time, too, as they were smiling and jovial. They had a special menu for the day as well as special dessert treats you could order. Also a large sign on the wall and you could take a photo with.
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