Tried WingStop for the first time at this location and for some reason they didn’t get my order I placed online so I reordered it there in the shop and went home only to find out the fries were cold and soft. They forgot sauce on the mild boneless wings (I meant to order traditional so the disappointment was real). Called them to get refunded for fries and the boneless wings that didn’t have sauce. Wouldn’t answer their phone. Called corporate to get my money back that Monday and corporate never resolved this or tried to refund me or even called back. Will never try this location again. Staff members were nice though. I’m told the best location is 10th street.
Atmosphere: 3
Food: 1
Service: 1
William Byrd
Last week, I had to order 7 wings to get the boneless wing deal. This week, I had to order 10.
This inconsistency needs to properly managed.
The store opens at 11:00. Why do I have to wait for the manager to reconcile the cash drawer at 11:30, before I can order my food? And then be forced to pay more than what I was told my prior visit for food before I start an 8 hour shift,doing physical and mental labor?!
These small things matter.
Please turn on the lights in the eating area while I'm eating. It looks like a horror movie in here.
Italia T
Food was great, employees were prompt and polite, the restaurant itself was not as clean as I would like and the drink holders submerged in oil. Overall it was a good experience.
Vegetarian options: Not sure
Kid-friendliness: Sure.
Wheelchair accessibility: Yes.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: 15 PC Meal for 2, 4 Crispy Tenders
Jenny Carter
Absolutely ridiculous how they did not properly prepare for superbowl weekend...I'm not saying it's their fault directly i understand it was very busy but someone set their staff up for failure. I placed an online order waited 30 mins to pick it up and was told that it would be ANOTHER 45-1 HOUR....and then they couldn't refund me in the restaurant said to do it online so I did and I haven't heard anything back that way either. If I don't get my money back or some sort of communication I'll take my complaint up with BBB. I know it was a lot but there was no system to anything they were doing.
Atmosphere: 1
Food: 1
Service: 1
Carrie Klemm
Ordered wings and tenders on one of the busiest days of the year yesterday. Your staff was fast and effecient on setting up a to go station. We had to wait a little, which we expected with super bowl Sunday, and the manager offered complimentary pop for the wait. I know yesterday was stressful for everyone but I think you guys did a great job!
Atmosphere: 4
Food: 5
Service: 4
Haley Hockemeyer
Super Bowl day takeout 10/10
Heiress Crown
Staff cleaning don’t wash hands, said us watching make them go slower. Here 15 minutes before starting order. For the price better service is expected. Waits too long for an empty place.
Atmosphere: 1
Food: 1
Service: 1
Alicia Rodriguez
1 person in here trying to work. Others are just making it harder for him. Sad. Management needs to step inside and see what's going on.
Atmosphere: 1
Food: 4
Service: 1
LaBronze Myles
Terrible service my order was cancelled and I have yet to receive a refund! The corporate office is no help the customer service line is crap and the employees were very disrespectful and not helpful at all. They basically robbed me they took my money and said they don’t have NOTHING FOR ME. It’s been over a month and I still haven’t received my $102 refund or any food.
I called the corporate office three times, they make a note of the call and then again nothing is resolved and I still don’t have my refund. TERRIBLE.
Honestly, the food was good and the service was great! I will definitely eat here again.
Atmosphere: 4
Food: 4
Service: 4
I am trucker SAM
They use an outside source to take orders to make more Mone leaving no room to place your orders correctly for on line orders that they have no option for
Service: 1
Recommended dishes: Cheese Sauce, 10 Wings
derus ingram
Do not order from here. They charged my card for $30 and said the order would be ready in 20 minutes I waited 40 minutes for them to they can’t give me a refund. Horrible store
IAMNOTACROOK
The workers are rude ass hell I walked in today to order me and my daughter some food they didn’t acknowledge me when I came in no one took my order no one said anything to me meanwhile the other in the back on the phone while the lobby is full of people won’t ever come back to this location ever again
Service: 1
Chyennee Marks
I'm only giving 1 star because I have too, other than that I would give -100 the service was very poor I ordered online and still had to wait an extra 20 minutes, not to mention when I finally did get my food, I was missing 4 ranch and the lady had an attitude about it saying you get what u paid for but obviously I had already paid for 4 ranches and she still acted as if she didn't want to give me my sauces. The lady was very rude to me and I'm not sure why I go to this location a lot so I was not expecting that at all. If you want fresh food with all the right items do not go to this location the service is ass just like the workers!
Ordered wingstop and it’s watery???
Tried WingStop for the first time at this location and for some reason they didn’t get my order I placed online so I reordered it there in the shop and went home only to find out the fries were cold and soft. They forgot sauce on the mild boneless wings (I meant to order traditional so the disappointment was real). Called them to get refunded for fries and the boneless wings that didn’t have sauce. Wouldn’t answer their phone. Called corporate to get my money back that Monday and corporate never resolved this or tried to refund me or even called back. Will never try this location again. Staff members were nice though. I’m told the best location is 10th street.
Atmosphere: 3
Food: 1
Service: 1
Last week, I had to order 7 wings to get the boneless wing deal. This week, I had to order 10.
This inconsistency needs to properly managed.
The store opens at 11:00. Why do I have to wait for the manager to reconcile the cash drawer at 11:30, before I can order my food? And then be forced to pay more than what I was told my prior visit for food before I start an 8 hour shift,doing physical and mental labor?!
These small things matter.
Please turn on the lights in the eating area while I'm eating. It looks like a horror movie in here.
Food was great, employees were prompt and polite, the restaurant itself was not as clean as I would like and the drink holders submerged in oil. Overall it was a good experience.
Vegetarian options: Not sure
Kid-friendliness: Sure.
Wheelchair accessibility: Yes.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: 15 PC Meal for 2, 4 Crispy Tenders
Absolutely ridiculous how they did not properly prepare for superbowl weekend...I'm not saying it's their fault directly i understand it was very busy but someone set their staff up for failure. I placed an online order waited 30 mins to pick it up and was told that it would be ANOTHER 45-1 HOUR....and then they couldn't refund me in the restaurant said to do it online so I did and I haven't heard anything back that way either. If I don't get my money back or some sort of communication I'll take my complaint up with BBB. I know it was a lot but there was no system to anything they were doing.
Atmosphere: 1
Food: 1
Service: 1
Ordered wings and tenders on one of the busiest days of the year yesterday. Your staff was fast and effecient on setting up a to go station. We had to wait a little, which we expected with super bowl Sunday, and the manager offered complimentary pop for the wait. I know yesterday was stressful for everyone but I think you guys did a great job!
Atmosphere: 4
Food: 5
Service: 4
Super Bowl day takeout 10/10
Staff cleaning don’t wash hands, said us watching make them go slower. Here 15 minutes before starting order. For the price better service is expected. Waits too long for an empty place.
Atmosphere: 1
Food: 1
Service: 1
1 person in here trying to work. Others are just making it harder for him. Sad. Management needs to step inside and see what's going on.
Atmosphere: 1
Food: 4
Service: 1
Terrible service my order was cancelled and I have yet to receive a refund! The corporate office is no help the customer service line is crap and the employees were very disrespectful and not helpful at all. They basically robbed me they took my money and said they don’t have NOTHING FOR ME. It’s been over a month and I still haven’t received my $102 refund or any food.
I called the corporate office three times, they make a note of the call and then again nothing is resolved and I still don’t have my refund. TERRIBLE.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Honestly, the food was good and the service was great! I will definitely eat here again.
Atmosphere: 4
Food: 4
Service: 4
They use an outside source to take orders to make more Mone leaving no room to place your orders correctly for on line orders that they have no option for
Service: 1
Recommended dishes: Cheese Sauce, 10 Wings
Do not order from here. They charged my card for $30 and said the order would be ready in 20 minutes I waited 40 minutes for them to they can’t give me a refund. Horrible store
The workers are rude ass hell I walked in today to order me and my daughter some food they didn’t acknowledge me when I came in no one took my order no one said anything to me meanwhile the other in the back on the phone while the lobby is full of people won’t ever come back to this location ever again
Service: 1
I'm only giving 1 star because I have too, other than that I would give -100 the service was very poor I ordered online and still had to wait an extra 20 minutes, not to mention when I finally did get my food, I was missing 4 ranch and the lady had an attitude about it saying you get what u paid for but obviously I had already paid for 4 ranches and she still acted as if she didn't want to give me my sauces. The lady was very rude to me and I'm not sure why I go to this location a lot so I was not expecting that at all. If you want fresh food with all the right items do not go to this location the service is ass just like the workers!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dips, 10 Wings, Chicken Wings
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