I ordered from this Wingstop location twice on DoorDash and feel inclined to not return due to an error in food order. For instance, my first time ordering, I received less chicken I ordered and my sprite was sparkling dirty water. Second time I ordered, my boneless wings included bone in and had a weird smell to them. Furthermore, I asked for honey mustard and received cheese sauce.
I was really hoping for a great experience going to this location since it’s closer to me. However, I think twice of having errors is enough rapport to not return or encourage others to go to.
Food: 2
Service: 3
W Wi
Go ahead and let that poor excuse of a employee Rashaad go
Precious Jones
RASHED WAS THE NASTIEST PERSON I HAVE COME INTO CONTACT WITH IN CUSTOMER SERVICE IN A LONG TIME. He was very rude over the phone and in person because I wanted a refund and receipt that proved a refund. Got super loud and told me to get out and once I started recording his nasty behavior he picks up the phone and called 911. Rashed you should never be in customer service. Your employees were super embarrassed and complained themselves about you when you got off the phone. HORRIBLE way to start the business in Lawrence. I've never encountered this in the 14yrs I've lived in the city. Corporate needs to mandate you some classes.
Service: 1
Jacie Miles
Wings are always good but it NEVER calls to have this much salt on fries. They’re gonna end up killing somebody. Less salt, it would be a 5/5 star
Atmosphere: 5
Food: 4
Service: 5
Paul
Open the photo for best results. Ordered online for pickup. Waited nearly 2 hours for my food in the restaurant. Me and about 40 others. It was get 5 wings free day. I finally just told them to cancel my order. I've never had such terrible service anywhere before. Also, those are the hands of the girl behind the counter dirty dirty nails in the picture. I ordered at 6:56. I took that picture at 8:49.
Service: 1
Adam Thomas
The food has never disappointed me and is always fresh and is always hot. It is always good to all the workers who work there please keep it up and please have a good spirit. Thank you.
Atmosphere: 3
Food: 5
Service: 4
Breyanna Walters
my food was nasty and it stinks a little in there.
Atmosphere: 1
Food: 1
Service: 2
Lorraine Schrader
Ordered delivery there 20 spl meal. Only got 10 wings and no fries. Tried calling them and no answer. Am really disappointed
Food: 1
Service: 1
Disciple Of Pluto
Ordered 50 wings. 2 baskets fries. Large veggie sticks. And a drink.
Very good. And crispy. And hot. Ordered delivery through the app. Thank you guys. The wings were phat and my portion, the lemon pepper wings, were smackin'. Smack. In.
Atmosphere: 3
Food: 5
Service: 5
Wanda Pruitt
I went in and ordered some traditional wings 5 lemon pepper 5 cajun, 5 orig hot and i cant remember the last 5, I got all the way home to find my order was wrong, called the store and told them and was apologized to and promised they would replace my order the next day. When I went into the store and they realized the order was for 20 wings and fries, it became a whole problem. I was told no one put my name in the book, and that they could replace only 6 wings. Now all of my interaction was with the store manager Rashaad, who had a rude, unprofessional attitude from the beginning. So not only did u get my order wrong from jump, not only did ur employees not put my name in the book when I called about the mistake not only u didn't want to replace my full order and not only u didn't handle this situation correctly, when u offered me only 6 wings and fries which I had to ask for, U proceeded to call the police after u sent my son out ur store with 5 non flavored wings and no fries!!!!!! SMDH. So the police came and listened to my side and Rashaad and him went back to the back to discuss his side . He lied to the officer told him he gave me what I ordered which was the 5 wings when in reality that's what u offered to give me in replace of my 20 wings and fries. U didn't think I was gonna check to bag because why would u short the bag and not put fries in the bag. One of the worst experiences ever. I will never go to wing stop because if u are a manager and knw what ur doing that situation would hav been fixed within 15-20 minutes max. Oh and in the mix of all of this my receipt was found and sent to me during this whole mess. Rashaad said HE would loose money trying to replace my 20 piece wings and if everyone wanted him to fix a replacement he wouldn't make any money! Also, while in the store trying to figure out my mess another person came back to the store with an order that had to be fixed. That store is in a great location, BUT, to put a person who is not trained and doesn't have a clue about customer service, will cause that store to hav more issues. Smh horrible experience and I will not go back.
Got home and realized our wings weren't make right. Went to try the new hot lemon wings and they gave us buffalo wings... We ordered lemon pepper wings too and they were barely seasoned. We also ordered ours wings well done and they were not. Instead or asking if we would like our food remade fresh and apologizing, they opted to just sprinkle lemon pepper over the buffalo wings... They were overwhelmed and short staffed on a Friday evening. Do better.
Food: 1
Service: 1
Courtney
Online order was made, i arrived on time to pick up. When I went in to pick up my order, I was told it wasnt ready-so I went back to my car. Next an employee knocked on my trunk saying there were no fries in the building- would i like extra wings? I said no. I denied ever knocking on my trunk. I then asked for a refund and receipt. The employee stated there are no refunds for online order, I asked for the store manager. Employee comes back to my car and says i am getting a refund , still no receipt per the manager. I asked for a manager again. The manager then comes outside & yells at me saying there are no receipts, doesnt give time to expect money back either. I asked why was he yelling at me an, he says, i thought you couldnt hear me. I told him Id be reporting this incident for lack of professionalism. His attitude and lack of attentiveness for what he needs for orders, or customers is ultimately unfortunate for your company. I will not be going to this location ever again. This was the store manager ,Jordan. He did not give me a full refund , now I have to call my bank.
Service: 1
Mark Jefferson
1 call in order put on hold 10 min never came back.2 p garlic wings trash no flavor 👎🏾
Kirstin Jones
The food is good, but that fountain machine? Omg. It’s so filthy. I don’t know what possessed me to even get a fountain drink because of how gross the machine looks, but I regret it. It’s obvious it hasn’t been cleaned in ages. You can taste something off with your drink and woke up this morning with a terrible stomach ache and diarrhea. Definitely need to get that cleaned and stay on top of it.
And don’t get me started on the lobby. Seats are gross and caked with filth as well. Just a 0/10 all around actually. Corporate needs to get on these issues before they end up having to shut this location down.
I ordered from this Wingstop location twice on DoorDash and feel inclined to not return due to an error in food order. For instance, my first time ordering, I received less chicken I ordered and my sprite was sparkling dirty water. Second time I ordered, my boneless wings included bone in and had a weird smell to them. Furthermore, I asked for honey mustard and received cheese sauce.
I was really hoping for a great experience going to this location since it’s closer to me. However, I think twice of having errors is enough rapport to not return or encourage others to go to.
Food: 2
Service: 3
Go ahead and let that poor excuse of a employee Rashaad go
RASHED WAS THE NASTIEST PERSON I HAVE COME INTO CONTACT WITH IN CUSTOMER SERVICE IN A LONG TIME. He was very rude over the phone and in person because I wanted a refund and receipt that proved a refund. Got super loud and told me to get out and once I started recording his nasty behavior he picks up the phone and called 911. Rashed you should never be in customer service. Your employees were super embarrassed and complained themselves about you when you got off the phone. HORRIBLE way to start the business in Lawrence. I've never encountered this in the 14yrs I've lived in the city. Corporate needs to mandate you some classes.
Service: 1
Wings are always good but it NEVER calls to have this much salt on fries. They’re gonna end up killing somebody. Less salt, it would be a 5/5 star
Atmosphere: 5
Food: 4
Service: 5
Open the photo for best results. Ordered online for pickup. Waited nearly 2 hours for my food in the restaurant. Me and about 40 others. It was get 5 wings free day. I finally just told them to cancel my order. I've never had such terrible service anywhere before. Also, those are the hands of the girl behind the counter dirty dirty nails in the picture. I ordered at 6:56. I took that picture at 8:49.
Service: 1
The food has never disappointed me and is always fresh and is always hot. It is always good to all the workers who work there please keep it up and please have a good spirit. Thank you.
Atmosphere: 3
Food: 5
Service: 4
my food was nasty and it stinks a little in there.
Atmosphere: 1
Food: 1
Service: 2
Ordered delivery there 20 spl meal. Only got 10 wings and no fries. Tried calling them and no answer. Am really disappointed
Food: 1
Service: 1
Ordered 50 wings. 2 baskets fries. Large veggie sticks. And a drink.
Very good. And crispy. And hot. Ordered delivery through the app. Thank you guys. The wings were phat and my portion, the lemon pepper wings, were smackin'. Smack. In.
Atmosphere: 3
Food: 5
Service: 5
I went in and ordered some traditional wings 5 lemon pepper 5 cajun, 5 orig hot and i cant remember the last 5, I got all the way home to find my order was wrong, called the store and told them and was apologized to and promised they would replace my order the next day. When I went into the store and they realized the order was for 20 wings and fries, it became a whole problem. I was told no one put my name in the book, and that they could replace only 6 wings. Now all of my interaction was with the store manager Rashaad, who had a rude, unprofessional attitude from the beginning. So not only did u get my order wrong from jump, not only did ur employees not put my name in the book when I called about the mistake not only u didn't want to replace my full order and not only u didn't handle this situation correctly, when u offered me only 6 wings and fries which I had to ask for, U proceeded to call the police after u sent my son out ur store with 5 non flavored wings and no fries!!!!!! SMDH. So the police came and listened to my side and Rashaad and him went back to the back to discuss his side . He lied to the officer told him he gave me what I ordered which was the 5 wings when in reality that's what u offered to give me in replace of my 20 wings and fries. U didn't think I was gonna check to bag because why would u short the bag and not put fries in the bag. One of the worst experiences ever. I will never go to wing stop because if u are a manager and knw what ur doing that situation would hav been fixed within 15-20 minutes max. Oh and in the mix of all of this my receipt was found and sent to me during this whole mess. Rashaad said HE would loose money trying to replace my 20 piece wings and if everyone wanted him to fix a replacement he wouldn't make any money! Also, while in the store trying to figure out my mess another person came back to the store with an order that had to be fixed. That store is in a great location, BUT, to put a person who is not trained and doesn't have a clue about customer service, will cause that store to hav more issues. Smh horrible experience and I will not go back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very nice n friendly
Clean and quick
Atmosphere: 5
Food: 5
Service: 5
Got home and realized our wings weren't make right. Went to try the new hot lemon wings and they gave us buffalo wings... We ordered lemon pepper wings too and they were barely seasoned. We also ordered ours wings well done and they were not. Instead or asking if we would like our food remade fresh and apologizing, they opted to just sprinkle lemon pepper over the buffalo wings... They were overwhelmed and short staffed on a Friday evening. Do better.
Food: 1
Service: 1
Online order was made, i arrived on time to pick up. When I went in to pick up my order, I was told it wasnt ready-so I went back to my car. Next an employee knocked on my trunk saying there were no fries in the building- would i like extra wings? I said no. I denied ever knocking on my trunk. I then asked for a refund and receipt. The employee stated there are no refunds for online order, I asked for the store manager. Employee comes back to my car and says i am getting a refund , still no receipt per the manager. I asked for a manager again. The manager then comes outside & yells at me saying there are no receipts, doesnt give time to expect money back either. I asked why was he yelling at me an, he says, i thought you couldnt hear me. I told him Id be reporting this incident for lack of professionalism. His attitude and lack of attentiveness for what he needs for orders, or customers is ultimately unfortunate for your company. I will not be going to this location ever again. This was the store manager ,Jordan. He did not give me a full refund , now I have to call my bank.
Service: 1
1 call in order put on hold 10 min never came back.2 p garlic wings trash no flavor 👎🏾
The food is good, but that fountain machine? Omg. It’s so filthy. I don’t know what possessed me to even get a fountain drink because of how gross the machine looks, but I regret it. It’s obvious it hasn’t been cleaned in ages. You can taste something off with your drink and woke up this morning with a terrible stomach ache and diarrhea. Definitely need to get that cleaned and stay on top of it.
And don’t get me started on the lobby. Seats are gross and caked with filth as well. Just a 0/10 all around actually. Corporate needs to get on these issues before they end up having to shut this location down.
Atmosphere: 1
Food: 5
Service: 5
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