Puerto Vallarta Restaurant

The food was absolutely delicious

Terrible customer service. Called in an order and they made the wrong thing. The guy told me that he would cancel the whole order, I told him that I would still take the chips and cheese sauce. He then told me he would cancel the whole order again and I said I would still like the chips and cheese. He started ripping the tag off the bag, slamming things around, so I left. I used to work next door and never have I experienced that kind of service. As far as I know the food is still ok.

Atmosphere: 1

Food: 2

Service: 1

Our server never came by our table to check on us.

Atmosphere: 4

Food: 4

Service: 2

Went there to have a meal together for Mother's day. We get there, the waitress takes our drink orders, drops off our drinks and then takes over 20 mins to return to ask our food order.
The food was absolutely disgusting. The ground beef smelled bad and it was so gross. Couldnt even finish half of my meal. Never got checked on really and you can forget a refill on drinks. That didnt happen either. Terrible service and food. 0/10 recommend. El nopal is way better !!

Atmosphere: 1

Food: 1

Service: 1

Menu is way to over extensive. No one has time to read all that! I just stick to the same thing. The nacho fajitas are delicious!

Atmosphere: 3

Food: 4

Service: 4

First time trying this place. We ordered the steak fajitas . The steak was minced. The peppers and onions took over the flavor. You almost needed a spoon to get the steak. Our drinks ( plastic ) has chipped off pieces on it. Our server never came back to check on us. They had maybe 4 tables eating there. Will not go back

Atmosphere: 2

Food: 2

Service: 2

Fantastic restaurant! The Martin Special was amazing! The salsa was also top notch!

Atmosphere: 5

Food: 5

Service: 5

Food was amazing as always when coming here :))) highly recommend if you like margaritas ha :))) food is gooooooddd aswelll very well one of the best restaurants I’ve ever gone to :)) it was actually my first one where I ordered something besides chips :)) I got carne asada street tacos highly recommend for price and flavor :)))))

Atmosphere: 5

Food: 5

Service: 5

Three times had to return food for correct items

Atmosphere: 3

Food: 3

Service: 2

The whole staff is great friendly clean place the food is outstanding keep up the great work

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Taco Salad

Love it. My go to place for Mexican aound this area. Hot fresh fast. Great customer service. 10/10.

Atmosphere: 5

Food: 5

Service: 5

Great food and friendly attentive staff.

Atmosphere: 5

Food: 5

Service: 5

The entire experience was excellent! The staff top notch. The food outstanding. The ambiance incredible. I highly recommend this place!

Atmosphere: 5

Food: 5

Service: 5

My family and I visited this place for my dad’s birthday celebration, and we’ve been back several times since then. The margaritas are fantastic, and I highly recommend them. I’ll definitely be returning soon.

Atmosphere: 5

Food: 5

Service: 5

I recently visited this restaurant with my family and unfortunately had a very uncomfortable experience.
The environment itself felt overwhelming. The seating was very cramped and I felt squished in, which made the space feel claustrophobic. The lighting was extremely bright and overstimulating, and the restaurant was very echoey and loud The cleanliness
was also concerning. Our plastic cups were chipped and one had a stain inside. The bathroom was very dirty as well there was brown liquid around the trash can and I had to wipe down the toilet seat before using it.The food also seemed a bit off to me. I can’t say exactly what it was, but something about it didn’t seem very fresh. Except for the fajitas After looking at some reviews later, I even saw someone mention that their tamales had been rotten a few months ago, which made me even more uneasy
On top of that, I ordered churros and the employee told me they would be ready in about 3–4 minutes. After waiting and asking about them, I was told they weren’t on the receipt, so they were never actually put in. That was frustrating since I had already been told they were coming. Overall, the experience very stressful. I hope the restaurant improves these issues because right now it’s hard to feel comfortable eating there.

Atmosphere: 1

Food: 3

Service: 3