WARNING ! When you go through the drive-thru make sure you check your order. These people don't want to give you your sauces and quite often they give you the wrong order. Service is very bad... beware.
Atmosphere: 1
Food: 3
Service: 1
Len Burress
My sister, nephew, and I had stopped in to get late lunch. I had told the cashier that I had left all my coupons at home and asked, did they happen to have any specials or any extra coupons. They do not have any coupons, but proceeded to tell me about some of the daily specials so my nephew placed a order for him and his mother, and then I gave her my order, paid for everything, approximately 7 to 8 minutes later. Our food was brought out to us and asked the lady to please come back and I explained to her. That was missing 2 regular classic roast beefs. She looked on the receipt, she says, oh well, I didn't ring them up so you didn't order them. I said yes, that was the first 2 that my nephew had told you that he needed for he and his mom and she says, well, I can ring them back up, but you'll have to pay for them. I said no, ma'am. I'm sorry, this is not my mistake. It's clearly your mistake that you didn't ring them up. She said yes, it is my mistake, but I just cannot give them to you.And so I immediately said, fine, I need to see a manager, she went back behind the counter and I could hear her talking to the manager about what was going on and the talk didn't sound very friendly at all. So the manager, ( Michelle ) came out and as she asked what was going on, she grabbed my receipt, and I explained to her the ghost situation. And she said, I'll be more than happy to get those out for you right away, but I will have to ring them up and pay for them because she didn't charge you for them. And I said, ma'am, this is not my mistake. She's a rather it's your mistake or her mistake they were never charged for I just can't up and give them to you. So I said so, that's what you call good customer service. I said, okay, then I want a complete refund for everything and I'll just go to another location. So she said, okay, she walked back up to the counter. I walked up there and show her the card I had paid for I asked her name and she said, and don't worry, I've already messaged my boss. They know what's going on.I thought that was pretty rude and uncalled for and very unprofessional. As far as I'm concerned unless this is made up tremendously, I will never give this location my business again, and I will always defer anyone else going to this location. There's like 10 other fast food restaurants in a matter of a 1/4 mile around there. And I guarantee you.There'd be a lot better customer service wise than how we was treated. So I took my family down to the morgan and 931 location @ Raine Smith store was treated with utmost respect? Got the order correct from the very first time. However, everything we ordered from the first location and everything ordered the exact same thing at the second location was priced and charged higher except for the drinks. .. not cool or professional to stay within Arby's guidelines
Atmosphere: 1
C C
Didn't give me my sandwich for a delivery order.
Atmosphere: 1
Food: 1
Service: 1
Tyler Allen
Didn't get all of my order and had to go back in to retrieve the rest
I don't know why comma but Arby's always feels like fancy fast food ? anyway, we like to go here when we need something quick but don't want to eat something fried.
Atmosphere: 5
Food: 5
Service: 5
Brianna Downs
Everyone at this Arbys was kind and welcoming but I came to absolutely praise Ms Yvette for her superior customer service and kindness to my family. Every establishment should have a Yvette. I hope she knows she is doing the Lords work by spreading love in her work and I hope Arbys recognizes her in some way. We appreciate you!!
Atmosphere: 5
Food: 5
Service: 5
MKF
The people here are so nice and the food is YUM! But something is off and has been off with their cokes- they literally taste like chemicals and they're undrinkable. Their Dr. Pepper tastes great but they don't always give me the right drink order.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Roast Beef
Gome
Don’t let the remodel fool you the employees are poorly trained and this location is very disorganized. If ordering drive thru don’t leave until you check your bag because THEY WILL forget items
Atmosphere: 3
Food: 1
Service: 1
Berry White
As always the food was delicious, the wait time was only 8 minutes and I didn't have to worry about bumping elbows with people sitting down to eat.
This place needs to get their stuff together. Food comes out wrong and poorly made for what it is. Employees argue with each other. Not mean to customers but not cordial either.
Atmosphere: 1
Food: 2
Service: 2
John Black
Food was under cooked
Atmosphere: 2
Food: 1
Service: 2
William Beeman
I think Arby's mailed it in with the chicken wraps and loaded friesMaybe, Arby's needs to stick to roast beef
Atmosphere: 4
Food: 3
Service: 4
Joanne Wolff (Von Wolff Kennel)
Worst " chicken" sandwich ever! Dried out, tough, half the size of the bun. No redeeming qualities if it weren't for the lettuce and tomato. Curly fries were over cooked and hard. This "food" should never have been served! In an area where there are a dozen fast foods restaurants...sure wish I would have chosen a different place to get lunch.
Atmosphere: 2
Food: 1
Service: 2
Mary Tygart
Their wraps are awful!One chicken tender with lots of sauce.Prices are SKY HIGH!!!
WARNING !
When you go through the drive-thru make sure you check your order. These people don't want to give you your sauces and quite often they give you the wrong order. Service is very bad... beware.
Atmosphere: 1
Food: 3
Service: 1
My sister, nephew, and I had stopped in to get late lunch. I had told the cashier that I had left all my coupons at home and asked, did they happen to have any specials or any extra coupons. They do not have any coupons, but proceeded to tell me about some of the daily specials so my nephew placed a order for him and his mother, and then I gave her my order, paid for everything, approximately 7 to 8 minutes later. Our food was brought out to us and asked the lady to please come back and I explained to her. That was missing 2 regular classic roast beefs. She looked on the receipt, she says, oh well, I didn't ring them up so you didn't order them. I said yes, that was the first 2 that my nephew had told you that he needed for he and his mom and she says, well, I can ring them back up, but you'll have to pay for them. I said no, ma'am. I'm sorry, this is not my mistake. It's clearly your mistake that you didn't ring them up. She said yes, it is my mistake, but I just cannot give them to you.And so I immediately said, fine, I need to see a manager, she went back behind the counter and I could hear her talking to the manager about what was going on and the talk didn't sound very friendly at all. So the manager, ( Michelle ) came out and as she asked what was going on, she grabbed my receipt, and I explained to her the ghost situation. And she said, I'll be more than happy to get those out for you right away, but I will have to ring them up and pay for them because she didn't charge you for them. And I said, ma'am, this is not my mistake. She's a rather it's your mistake or her mistake they were never charged for I just can't up and give them to you. So I said so, that's what you call good customer service. I said, okay, then I want a complete refund for everything and I'll just go to another location. So she said, okay, she walked back up to the counter. I walked up there and show her the card I had paid for I asked her name and she said, and don't worry, I've already messaged my boss. They know what's going on.I thought that was pretty rude and uncalled for and very unprofessional. As far as I'm concerned unless this is made up tremendously, I will never give this location my business again, and I will always defer anyone else going to this location. There's like 10 other fast food restaurants in a matter of a 1/4 mile around there. And I guarantee you.There'd be a lot better customer service wise than how we was treated. So I took my family down to the morgan and 931 location @ Raine Smith store was treated with utmost respect? Got the order correct from the very first time. However, everything we ordered from the first location and everything ordered the exact same thing at the second location was priced and charged higher except for the drinks. .. not cool or professional to stay within Arby's guidelines
Atmosphere: 1
Didn't give me my sandwich for a delivery order.
Atmosphere: 1
Food: 1
Service: 1
Didn't get all of my order and had to go back in to retrieve the rest
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Half Pound Sandwich, Classic Crispy Chicken Sandwich, Classic Roast Beef, Arby's Signature Sandwiches
I don't know why comma but Arby's always feels like fancy fast food ? anyway, we like to go here when we need something quick but don't want to eat something fried.
Atmosphere: 5
Food: 5
Service: 5
Everyone at this Arbys was kind and welcoming but I came to absolutely praise Ms Yvette for her superior customer service and kindness to my family. Every establishment should have a Yvette. I hope she knows she is doing the Lords work by spreading love in her work and I hope Arbys recognizes her in some way. We appreciate you!!
Atmosphere: 5
Food: 5
Service: 5
The people here are so nice and the food is YUM! But something is off and has been off with their cokes- they literally taste like chemicals and they're undrinkable. Their Dr. Pepper tastes great but they don't always give me the right drink order.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Roast Beef
Don’t let the remodel fool you the employees are poorly trained and this location is very disorganized. If ordering drive thru don’t leave until you check your bag because THEY WILL forget items
Atmosphere: 3
Food: 1
Service: 1
As always the food was delicious, the wait time was only 8 minutes and I didn't have to worry about bumping elbows with people sitting down to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Curly Fries, Chicken Tenders, Roast Beef, Cheese Steak Sandwich, Reuben
Friendly staff
Food was a 4 out of 5 stars?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sliders
Restaurantji Recommends
This place needs to get their stuff together. Food comes out wrong and poorly made for what it is. Employees argue with each other. Not mean to customers but not cordial either.
Atmosphere: 1
Food: 2
Service: 2
Food was under cooked
Atmosphere: 2
Food: 1
Service: 2
I think Arby's mailed it in with the chicken wraps and loaded friesMaybe, Arby's needs to stick to roast beef
Atmosphere: 4
Food: 3
Service: 4
Worst " chicken" sandwich ever! Dried out, tough, half the size of the bun. No redeeming qualities if it weren't for the lettuce and tomato. Curly fries were over cooked and hard. This "food" should never have been served! In an area where there are a dozen fast foods restaurants...sure wish I would have chosen a different place to get lunch.
Atmosphere: 2
Food: 1
Service: 2
Their wraps are awful!One chicken tender with lots of sauce.Prices are SKY HIGH!!!
Atmosphere: 2
Food: 2
Service: 2
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