perfect customer service my order was done correctly and made with perfection by the cook thomas the fries were ok but the hamburger was amazingly done thanks to the cook thomas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Burger
Edwin Vaske
Food was hot, burger a bit greasy but packed with flavor, tad bit pricey not a big deal keep up the great work guys
Marc Redding
Ordered 2 cheeseburgers.. one with bacon.. didn’t get the bacon.. made both sandwiches completely wrong.. put the stickers on the sandwiches backwards.. manager didn’t care. Refused to listen to what they served me and how they ruined 2 peoples dinners as we ordered via the APP and couldn’t come back for them to “fix” their screw up. She didn’t want to hear about that.. and she most certainly didn’t want to hear this rested on her shoulders as she is the manager and is responsible.. she said she isn’t and doesn’t care if I complain to corporate. But you know.. the BIGGEST thing your manager was unable to do.. and REFUSED was to APOLOGIZE. Never heard she was sorry for ruining our expensive dinner.. no apology either that now we would be working an 8hr shift with no food, as our sandwiches were made so bad, so wrong, they were inedible and we pitched them both into the trash!! No apologies.. all your manager was interested in doing was telling me what she was going to do to make it right.. like making me sandwiches we can’t come back to get.. or refunding me my order if I stop back in.. which once again, I couldn’t. So instead of listening to me.. she argued with me.. and told me she wasn’t responsible and didn’t care and didn’t care if I did report her to corporate as she hung up on me.. and she did this TWICE.. hung up on a customer trying to explain to you how bad you messed up and the grief you gave two people who are now screwed out of any dinner for the day. She is shallow thinking and obviously untrained and has zilch for customer service skills!! She wasn’t interested in hearing me.. And she most certainly wasn’t interested in apologizing.. guess she is above that. I seriously doubt I will ever be back to this 5 guys.. I’ve never got a carry out order so bad.. it was inedible.. Today it happened.. how do you screw up 2 sandwiches when the words are right in front of you on a piece of paper?? How do you do that?? How do you screw up BOTH?? I’ll tell you how.. lazy manager who isn’t a good manager letting employees just do whatever they want and not managing is how.. and by my experience today.. that was obvious!!
Atmosphere: 1
Food: 1
Service: 1
Patrick O'Sullivan
The food is great and I’ve always had a great experience at this location. However, like all 5 guys locations, it’s extremely overpriced.
I love five guys the food is amazing Lil pricy but so good and fries are really good how they cook
Atmosphere: 5
Food: 5
Service: 5
Marcia Goerss
A little pricey for lunch but very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger & Fries
Justin DeWitt
Amazing as always when we come in the evenings! The night manager Amber is absolutely amazing... The food has been so much better with her here!We actually plan to come when she's here!
Atmosphere: 5
Food: 5
Service: 5
Mike Golini
Nothing to really brag about. First time I have been to a Five Guys location, spent $11.00 for a bacon cheeseburger and the bacon was burnt to a crisp. Sorry for $11.00 I want good bacon on my sandwich.Not real difficult to see when it is black and you still put on a customers sandwich.
Atmosphere: 3
Food: 3
Service: 3
Michael Clark
The hamburgers are so good. I love all the topping you can get. The fries are also very good. On a plus they have Peanuts while you wait.
My first visit to five guys. I was NOT disappointed! Great atmosphere, great people, great food. Everyone was working hard, and they were all so polite.
Atmosphere: 5
Food: 5
Service: 5
Krys Beal
It's Five Guys, what is there not to like? Quality, consistent, tasty burgers and fries.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger & Fries
David. Irvin.
To Pricey. 15 dollars for a small coke hamburger and Small fries. Wow ??.
Atmosphere: 4
Food: 3
Service: 4
gavin nethercutt
Most dry terrible burger I’ve ever eaten, and somehow they managed to get the fries tasting like clothes didn’t think that was possible!!!! I will not go
Atmosphere: 1
Food: 1
Service: 1
David Hall
I'd give zero if I could. Rude staff over talks you while ordering. Shut your mouth, open your ears, and stop with the attitude. Gets orders wrong.
perfect customer service my order was done correctly and made with perfection by the cook thomas the fries were ok but the hamburger was amazingly done thanks to the cook thomas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Burger
Food was hot, burger a bit greasy but packed with flavor, tad bit pricey not a big deal keep up the great work guys
Ordered 2 cheeseburgers.. one with bacon.. didn’t get the bacon.. made both sandwiches completely wrong.. put the stickers on the sandwiches backwards.. manager didn’t care. Refused to listen to what they served me and how they ruined 2 peoples dinners as we ordered via the APP and couldn’t come back for them to “fix” their screw up. She didn’t want to hear about that.. and she most certainly didn’t want to hear this rested on her shoulders as she is the manager and is responsible.. she said she isn’t and doesn’t care if I complain to corporate. But you know.. the BIGGEST thing your manager was unable to do.. and REFUSED was to APOLOGIZE. Never heard she was sorry for ruining our expensive dinner.. no apology either that now we would be working an 8hr shift with no food, as our sandwiches were made so bad, so wrong, they were inedible and we pitched them both into the trash!! No apologies.. all your manager was interested in doing was telling me what she was going to do to make it right.. like making me sandwiches we can’t come back to get.. or refunding me my order if I stop back in.. which once again, I couldn’t. So instead of listening to me.. she argued with me.. and told me she wasn’t responsible and didn’t care and didn’t care if I did report her to corporate as she hung up on me.. and she did this TWICE.. hung up on a customer trying to explain to you how bad you messed up and the grief you gave two people who are now screwed out of any dinner for the day. She is shallow thinking and obviously untrained and has zilch for customer service skills!! She wasn’t interested in hearing me.. And she most certainly wasn’t interested in apologizing.. guess she is above that. I seriously doubt I will ever be back to this 5 guys.. I’ve never got a carry out order so bad.. it was inedible.. Today it happened.. how do you screw up 2 sandwiches when the words are right in front of you on a piece of paper?? How do you do that?? How do you screw up BOTH?? I’ll tell you how.. lazy manager who isn’t a good manager letting employees just do whatever they want and not managing is how.. and by my experience today.. that was obvious!!
Atmosphere: 1
Food: 1
Service: 1
The food is great and I’ve always had a great experience at this location. However, like all 5 guys locations, it’s extremely overpriced.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes, Cajun Fries, Cheeseburger
The best burgers, nowhere can they go
Atmosphere: 5
Food: 5
Service: 5
I love five guys the food is amazing Lil pricy but so good and fries are really good how they cook
Atmosphere: 5
Food: 5
Service: 5
A little pricey for lunch but very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger & Fries
Amazing as always when we come in the evenings! The night manager Amber is absolutely amazing... The food has been so much better with her here!We actually plan to come when she's here!
Atmosphere: 5
Food: 5
Service: 5
Nothing to really brag about. First time I have been to a Five Guys location, spent $11.00 for a bacon cheeseburger and the bacon was burnt to a crisp. Sorry for $11.00 I want good bacon on my sandwich.Not real difficult to see when it is black and you still put on a customers sandwich.
Atmosphere: 3
Food: 3
Service: 3
The hamburgers are so good. I love all the topping you can get. The fries are also very good. On a plus they have Peanuts while you wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Restaurantji Recommends
My first visit to five guys. I was NOT disappointed! Great atmosphere, great people, great food. Everyone was working hard, and they were all so polite.
Atmosphere: 5
Food: 5
Service: 5
It's Five Guys, what is there not to like? Quality, consistent, tasty burgers and fries.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger & Fries
To Pricey. 15 dollars for a small coke hamburger and Small fries. Wow ??.
Atmosphere: 4
Food: 3
Service: 4
Most dry terrible burger I’ve ever eaten, and somehow they managed to get the fries tasting like clothes didn’t think that was possible!!!! I will not go
Atmosphere: 1
Food: 1
Service: 1
I'd give zero if I could. Rude staff over talks you while ordering. Shut your mouth, open your ears, and stop with the attitude. Gets orders wrong.
Atmosphere: 1
Food: 1
Service: 1