Just recently went to pick up mobile to go order, was greeted with a locked door. Typically would not be a problem had I not been sent on a work errand and unfortunately on foot. The lobby was closed, and drive thru only, but as I just stated, I was on foot. There was not an option for me to come back and go through the drive thru. They are very busy, being a barista is hard, and that location is always packed. But there was an employee, who might have been management, sitting in the lobby. Not only did we make eye contact, and she flat out ignored me, but when I finally did get her attention to flash her a note trying to see if someone could hand it to me out the window, she with such hate and vitriol in her face aggressively mouth no. You would have thought I flash her my bare naked butt. I found that to be incredibly tacky and disrespectful, flat out rude. We frequent this Starbucks a lot since I also work in this plaza, but don’t think I’ll being going back. Is my patronage as a single customer enough to be missed? Not likely. But that’s fine. I’m just making sure I get all avenues covered letting upper management know how I felt.
Service: 1
Josh Parks
25-30 minute wait with 8 employees and 4 of those just standing there doing absolutely nothing.
Service: 1
Mina Fischer
The workers appeared disorganized and upset, and the wait was very long which I understand was due to being busy.
Atmosphere: 3
Food: 4
Service: 1
Connie Gorrell
Yum! Pumpkin Spice Latte!
Geremy Watkins
5 Star Friendly Service! Excellent atmosphere!! Quality drinks, food, and pup cups!!
Atmosphere: 5
Food: 5
Service: 5
Daniella Mulcahy
Worst experience ever! We placed an order at the drive through, and it appeared correct on the screen but was incorrect when we received it. We asked the cashier if it was our order and she said that it was. When we explained to her that we didn't receive what we ordered, she became very belligerent and insisted that we received the correct order. We didn't want to argue, so we'd said we'd just take the wrong drink because we were tired from spending the day at Payton Manning's Hospital for Children. She then said she'd make a new one even though it wasn't what we ordered. We waited for the drink and it was still wrong. We just left - so sad.
Atmosphere: 1
Food: 1
Service: 1
Whitney Macpherson
Whoever staffed starbucks on Saturday October 25th 2025 at exactly 3p are the bomb! They were so relatable and fun! They helped with my order and just super cool and patient. Great job guys! Keep it up! You made me smile and my girls. They need a raise!
Atmosphere: 5
Food: 5
Service: 5
Ashley Mullins
I tried the mocha Strato... amazing!
Atmosphere: 5
Food: 5
Service: 5
Sakura Japanese restaurant Kokomo
The coffee is very tasty !but too noisy cause the music speakers are too loud!It hurts my ears so bad when I stay there longer times!Hope they can turn down some noise,so we can sit there a little longer time!I feel my ear hurts so bad !
Atmosphere: 3
Food: 4
Service: 4
Landon Montgomery
Extremely slow service. The 'caramel' mocha couldn't taste the caramel at all, but there was a puddle of mocha on the bottom. The music was so loud in the dining area you can't hear the person across from you without basically shouting.
Ordered a coffee it was half full! No flavor! Terrible experience! Avoid this place. Coffee place that doesn’t know to make a coffee drink….
Atmosphere: 1
Food: 1
Service: 1
Chris Kearns
I don't even know how this Starbucks can stay in business. The people that work here are rude and they are super slow . After waiting 25 minutes for two coffees we finally just asked for a refund. I'd avoid this store particularly at all cost although it seems like all Starbucks are run horribly nowadays
Atmosphere: 1
Food: 1
Service: 1
Brent Augustus
This Starbucks is like the most friendly Starbucks ever!
Atmosphere: 5
Food: 4
Service: 5
R G
The Kokomo Starbucks locations employ EXPERT baristas!... These stores set an unrivaled standard of consistency, professionalism, kindness, and quality that Starbucks, as a whole, should endeavor to meet. Thank you guys, you are VERY much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Amber D
I'm not sure what is going on with this location but for the price, the quality should be up to standard. I usually just go on and drink what I get, but yesterday I actually did call because it's happening too frequently. Today I went to get my replacement drink and again, it's wrong. Yes I should have made sure it was right before I left , however I didn't so to make them aware of the situation. I was lied to about talking to a manager when I asked for her name I got put on hold just to get someone else on the phone. I believe she said her name is Jo and that she was in fact the manager on duty. She took care of my issue and when I thanked her I got hung up on. Very unprofessional from beginning to end and unfortunately this is the only Starbucks somewhat close to me.
Just recently went to pick up mobile to go order, was greeted with a locked door. Typically would not be a problem had I not been sent on a work errand and unfortunately on foot. The lobby was closed, and drive thru only, but as I just stated, I was on foot. There was not an option for me to come back and go through the drive thru. They are very busy, being a barista is hard, and that location is always packed. But there was an employee, who might have been management, sitting in the lobby. Not only did we make eye contact, and she flat out ignored me, but when I finally did get her attention to flash her a note trying to see if someone could hand it to me out the window, she with such hate and vitriol in her face aggressively mouth no. You would have thought I flash her my bare naked butt. I found that to be incredibly tacky and disrespectful, flat out rude. We frequent this Starbucks a lot since I also work in this plaza, but don’t think I’ll being going back. Is my patronage as a single customer enough to be missed? Not likely. But that’s fine. I’m just making sure I get all avenues covered letting upper management know how I felt.
Service: 1
25-30 minute wait with 8 employees and 4 of those just standing there doing absolutely nothing.
Service: 1
The workers appeared disorganized and upset, and the wait was very long which I understand was due to being busy.
Atmosphere: 3
Food: 4
Service: 1
Yum! Pumpkin Spice Latte!
5 Star Friendly Service! Excellent atmosphere!! Quality drinks, food, and pup cups!!
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever! We placed an order at the drive through, and it appeared correct on the screen but was incorrect when we received it. We asked the cashier if it was our order and she said that it was. When we explained to her that we didn't receive what we ordered, she became very belligerent and insisted that we received the correct order. We didn't want to argue, so we'd said we'd just take the wrong drink because we were tired from spending the day at Payton Manning's Hospital for Children. She then said she'd make a new one even though it wasn't what we ordered. We waited for the drink and it was still wrong. We just left - so sad.
Atmosphere: 1
Food: 1
Service: 1
Whoever staffed starbucks on Saturday October 25th 2025 at exactly 3p are the bomb! They were so relatable and fun! They helped with my order and just super cool and patient. Great job guys! Keep it up! You made me smile and my girls. They need a raise!
Atmosphere: 5
Food: 5
Service: 5
I tried the mocha Strato... amazing!
Atmosphere: 5
Food: 5
Service: 5
The coffee is very tasty !but too noisy cause the music speakers are too loud!It hurts my ears so bad when I stay there longer times!Hope they can turn down some noise,so we can sit there a little longer time!I feel my ear hurts so bad !
Atmosphere: 3
Food: 4
Service: 4
Extremely slow service. The 'caramel' mocha couldn't taste the caramel at all, but there was a puddle of mocha on the bottom. The music was so loud in the dining area you can't hear the person across from you without basically shouting.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
Ordered a coffee it was half full! No flavor! Terrible experience! Avoid this place. Coffee place that doesn’t know to make a coffee drink….
Atmosphere: 1
Food: 1
Service: 1
I don't even know how this Starbucks can stay in business. The people that work here are rude and they are super slow . After waiting 25 minutes for two coffees we finally just asked for a refund. I'd avoid this store particularly at all cost although it seems like all Starbucks are run horribly nowadays
Atmosphere: 1
Food: 1
Service: 1
This Starbucks is like the most friendly Starbucks ever!
Atmosphere: 5
Food: 4
Service: 5
The Kokomo Starbucks locations employ EXPERT baristas!... These stores set an unrivaled standard of consistency, professionalism, kindness, and quality that Starbucks, as a whole, should endeavor to meet. Thank you guys, you are VERY much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
I'm not sure what is going on with this location but for the price, the quality should be up to standard. I usually just go on and drink what I get, but yesterday I actually did call because it's happening too frequently. Today I went to get my replacement drink and again, it's wrong. Yes I should have made sure it was right before I left , however I didn't so to make them aware of the situation. I was lied to about talking to a manager when I asked for her name I got put on hold just to get someone else on the phone. I believe she said her name is Jo and that she was in fact the manager on duty. She took care of my issue and when I thanked her I got hung up on. Very unprofessional from beginning to end and unfortunately this is the only Starbucks somewhat close to me.
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