This place was amazing ! Chili's has really stepped up their game, drinks were good,, service also. I would come back again.
Atmosphere: 5
Food: 5
Service: 5
El Padre
On Saturday, the 22nd, my wife and I visited Chili’s for lunch after she experienced a long day at work. Our previous visit had been good, so I agreed to eat there. (pictured is my 5 ⭐️)
We were promptly greeted and seated. Our server took our drink orders and returned to take our food orders.
My wife and I both ordered the same burger with specific modifications: my wife requested no ketchup and no mustard, while I asked for no ketchup. Additionally, my wife ordered chips and salsa, and I opted for the potato bacon soup as an appetizer. The server confirmed our orders.
My soup arrived promptly and was flavorful. Meanwhile, the server attended to other tables. After finishing my soup, I noticed that the chips and salsa had not arrived, and our server was nowhere to be found. When we finally caught her attention, she acknowledged that she had forgotten our order, which was not a significant issue.
Our burgers arrived, but both contained mustard. The server was momentarily absent, so it took some time to inform her of the mistake. She apologized, reviewed the order, and assured us that she would correct it. I was eating at a leisurely pace.
The server returned with a second burger, but this time it included ketchup. We pointed out the error again, and the server went to rectify the situation. During this time, the server was conversing with the manager, who glanced in our direction but did not approach us.
The server appeared visibly shaken and on the verge of tears. I reassured her that we were patient and understanding.
I inquired about the cook's temperament, and the server attempted to downplay the fact that the cook has a short temper and can be intimidating. We offered words of encouragement, and I mentioned that I would speak with the manager. However, the manager ignored us.
In my opinion, the manager is responsible for the cook's behavior towards the servers. If the manager cannot manage his staff effectively, it may be necessary to replace or retrain him.
There is no justification for a server to be reduced to tears in front of customers due to a mad cook and a manager's incompetence. A manager should not allow his staff to be intimidated.
It took three attempts for the cook to prepare our order correctly. I fail to understand why it is so challenging to omit ketchup and mustard from a burger.
By the time the issue was resolved, I had finished my meal, and my wife had only eaten the chips and salsa with her Coke. This was an overpriced lunch with chaos.
Her dining experience was marred by the server's distress, which affected her appetite. When I attempted to summon the manager, he retreated to the back of the restaurant.
We do not plan to return to this establishment. I have lost respect for the manager's tolerance of a bullying chef who mistreats servers.
I hope that the restaurant will address its internal issues. 🌶️
Atmosphere: 3
Food: 1
Service: 2
Angela Spielman
Perfect stop on our way through on a road trip. We enjoyed sitting in the bar where almost every NFL game was on, what a fun way to eat lunch!
Atmosphere: 4
Food: 4
Service: 4
Liz Ford-Brunson
It was packed when we got there. We were in 9th place on the waiting list and was seated with a drink provided within about 20 minutes. The triple dipper was delicious and my daughter enjoyed her food as well! Service was excellent our waitress was attentive and so sweet!
Atmosphere: 5
Food: 5
Service: 5
Stztic
Great food and value!
Atmosphere: 5
Food: 5
Service: 5
Philipp Schneider
World-class!!!
Atmosphere: 5
Food: 5
Service: 5
Christine Anderson
Waiter was attentive, kind, professional. Food was okay. My daughter had an adult beverage. Not good she couldn’t even drink it. Table was dirty. Sticky. Restaurant was not busy for a late lunch.
Atmosphere: 4
Food: 3
Service: 5
Brad Gossman
8PM, our food was cold and stale. Waitress was new,but nice. Not her fault. Won't eat there again. I do not recommend.
Atmosphere: 2
Food: 1
Service: 3
Kristen L
We just felt GOD in this Chilis. Our server was UNREAL idk what we good karma we had to deserve Cierra. It was the best chain restaurant experience I have ever had- especially for a VERY busy night. The servers, cooks, hosts- they were ON IT. It ate down so bad #tripledipperforlifeeee !!!!
Atmosphere: 5
Food: 5
Service: 5
Randol Logan
Waitress forgot to bring the app out. Had her take it off.
We stopped in for dinner with friends. There were 8 of us total with the 4 adults at one table and the 4 kids at a separate table. While the food and atmosphere is typical Chilis, good but nothing spectacular, our server went above and beyond. We had Jayden as our server. He was fantastic with the 4 kids and was friendly and very patient with them giving their own orders. We never ran out of drinks, he was attentive, and just all-in-all great.
Atmosphere: 5
Food: 4
Service: 5
Raw “Duke65”
The service was great, the food was delicious
Elias
Our server was Amazing! She was also very gorgeous i was with my family including my grandparents who came to town and she was very helpful!
Atmosphere: 5
Food: 5
Service: 5
Timmothy Rabideau
I ordered carryout it took me 15 minutes after I called in the order to get there. When I arrived in the front, I was told to go around to the side of the restaurant when I got to the side of the restaurant. There was no one there. And it took them like 5 minutes for someone to show app after they showed app the bag of food that had already been sitting on the Cold Stone countertop was my order. The bag and the boxes on the inside were ice cold and it didn't seem to bother them that they were handing me that So when I got home and after paying almost forty dollars for a burger fries and some appetizers, the food was dreary.And soggy, I wish they would have kept my food warm before.I picked it up
This place was amazing ! Chili's has really stepped up their game, drinks were good,, service also. I would come back again.
Atmosphere: 5
Food: 5
Service: 5
On Saturday, the 22nd, my wife and I visited Chili’s for lunch after she experienced a long day at work. Our previous visit had been good, so I agreed to eat there. (pictured is my 5 ⭐️)
We were promptly greeted and seated. Our server took our drink orders and returned to take our food orders.
My wife and I both ordered the same burger with specific modifications: my wife requested no ketchup and no mustard, while I asked for no ketchup. Additionally, my wife ordered chips and salsa, and I opted for the potato bacon soup as an appetizer. The server confirmed our orders.
My soup arrived promptly and was flavorful. Meanwhile, the server attended to other tables. After finishing my soup, I noticed that the chips and salsa had not arrived, and our server was nowhere to be found. When we finally caught her attention, she acknowledged that she had forgotten our order, which was not a significant issue.
Our burgers arrived, but both contained mustard. The server was momentarily absent, so it took some time to inform her of the mistake. She apologized, reviewed the order, and assured us that she would correct it. I was eating at a leisurely pace.
The server returned with a second burger, but this time it included ketchup. We pointed out the error again, and the server went to rectify the situation. During this time, the server was conversing with the manager, who glanced in our direction but did not approach us.
The server appeared visibly shaken and on the verge of tears. I reassured her that we were patient and understanding.
I inquired about the cook's temperament, and the server attempted to downplay the fact that the cook has a short temper and can be intimidating. We offered words of encouragement, and I mentioned that I would speak with the manager. However, the manager ignored us.
In my opinion, the manager is responsible for the cook's behavior towards the servers. If the manager cannot manage his staff effectively, it may be necessary to replace or retrain him.
There is no justification for a server to be reduced to tears in front of customers due to a mad cook and a manager's incompetence. A manager should not allow his staff to be intimidated.
It took three attempts for the cook to prepare our order correctly. I fail to understand why it is so challenging to omit ketchup and mustard from a burger.
By the time the issue was resolved, I had finished my meal, and my wife had only eaten the chips and salsa with her Coke. This was an overpriced lunch with chaos.
Her dining experience was marred by the server's distress, which affected her appetite. When I attempted to summon the manager, he retreated to the back of the restaurant.
We do not plan to return to this establishment. I have lost respect for the manager's tolerance of a bullying chef who mistreats servers.
I hope that the restaurant will address its internal issues. 🌶️
Atmosphere: 3
Food: 1
Service: 2
Perfect stop on our way through on a road trip. We enjoyed sitting in the bar where almost every NFL game was on, what a fun way to eat lunch!
Atmosphere: 4
Food: 4
Service: 4
It was packed when we got there. We were in 9th place on the waiting list and was seated with a drink provided within about 20 minutes. The triple dipper was delicious and my daughter enjoyed her food as well! Service was excellent our waitress was attentive and so sweet!
Atmosphere: 5
Food: 5
Service: 5
Great food and value!
Atmosphere: 5
Food: 5
Service: 5
World-class!!!
Atmosphere: 5
Food: 5
Service: 5
Waiter was attentive, kind, professional. Food was okay. My daughter had an adult beverage. Not good she couldn’t even drink it. Table was dirty. Sticky. Restaurant was not busy for a late lunch.
Atmosphere: 4
Food: 3
Service: 5
8PM, our food was cold and stale. Waitress was new,but nice. Not her fault. Won't eat there again. I do not recommend.
Atmosphere: 2
Food: 1
Service: 3
We just felt GOD in this Chilis. Our server was UNREAL idk what we good karma we had to deserve Cierra. It was the best chain restaurant experience I have ever had- especially for a VERY busy night. The servers, cooks, hosts- they were ON IT. It ate down so bad #tripledipperforlifeeee !!!!
Atmosphere: 5
Food: 5
Service: 5
Waitress forgot to bring the app out. Had her take it off.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Crispy Chicken Crispers Combos
Restaurantji Recommends
It was great. Waitress was awesome.
Atmosphere: 5
Food: 5
Service: 5
We stopped in for dinner with friends. There were 8 of us total with the 4 adults at one table and the 4 kids at a separate table. While the food and atmosphere is typical Chilis, good but nothing spectacular, our server went above and beyond. We had Jayden as our server. He was fantastic with the 4 kids and was friendly and very patient with them giving their own orders. We never ran out of drinks, he was attentive, and just all-in-all great.
Atmosphere: 5
Food: 4
Service: 5
The service was great, the food was delicious
Our server was Amazing! She was also very gorgeous i was with my family including my grandparents who came to town and she was very helpful!
Atmosphere: 5
Food: 5
Service: 5
I ordered carryout it took me 15 minutes after I called in the order to get there. When I arrived in the front, I was told to go around to the side of the restaurant when I got to the side of the restaurant. There was no one there. And it took them like 5 minutes for someone to show app after they showed app the bag of food that had already been sitting on the Cold Stone countertop was my order. The bag and the boxes on the inside were ice cold and it didn't seem to bother them that they were handing me that So when I got home and after paying almost forty dollars for a burger fries and some appetizers, the food was dreary.And soggy, I wish they would have kept my food warm before.I picked it up
Atmosphere: 1
Food: 1
Service: 1
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