Ever since they got new owners it’s like the dudes don’t understand what ice cream is? Anytime I’ve tried ordering from the new guys they just stare at you like you’re an idiot speaking gibberish…not to mention the last time I went in I was there for about 30 seconds and walked straight out as soon as I saw how long, scraggly and messy the one guys beard was just hovering over all that ice cream, ever heard of a hairnet/beard net?! There was no way I was letting my kids eat anything after seeing that mess…at least hire folks that know what an ice cream establishment is all about, this place is an absolute joke now.
Atmosphere: 1
Food: 1
Service: 1
Charisma Huels-Roysdon
Ordered a Gotta Have It- paid for a Gotta Have It… rcvd a “Love It”…. But I’m fine with losing $4. The real issue is they mixed cookies or brownies or something and I have Celiac. I ordered the same thing I always order. So I will be vomiting all night - amongst other things. When you have celiac - it takes almost 18mths for your body to recover. So if anyone from this store reads this, please be careful in the future. Check 18, ordered 4/3/24 DoorDash Order
72aac2da-d30d-3001-9500
Tara Daniel
My husband bought a premade ice cream cake from here recently for my birthday. The cake portion of the ice cream cake was dry and likely old. Make sure to order a "made for you" cake and not buy premade from them.
Food: 2
Rachael Kappenman
Came in and was not acknowledged. after standing at the counter for a couple of minutes one of the men just walked up and said “what?” Mix ins were not mixed in at all and we just felt like we were an inconvenience while in there. The two men working had headphones in and didn’t look me the whole time i was there and was not thanked at the end of it all.
Atmosphere: 1
Food: 2
Service: 1
Carrie Dela Cruz
I don't know if it's new ownership or what but it sucks.. the last couple times I've went the person refused to bring out my curbside order. This last time my 12 year old went in to pick up our order and she came out totally creeped out by the employee and told me she never wants to go there again..
Atmosphere: 1
Food: 3
Service: 1
Jon Reinert
Very disappointed in the new owners. We have been in twice since they reopened. The employees always have headphones in and just stare blankly at you when you walk up to the counter. They barely mix the ingredients and have a scowl the whole time. Will not be going back.
Atmosphere: 1
Food: 5
Service: 1
Tim Burrell
Ice cream was delicious. They took away kids sizes so that is unfortunate.
We will never be back. Not only did the two men have music in another language blaring so loudly that they literally could not hear us give our phone number for rewards, they could not care less about their jobs. They barely chopped up the mix ins and did not mix it at all...just formed it into a ball and threw it into a cup. Both of our cups were covered in ice cream and they didn't even try to clean them up before handing them to us. Additionally, we were not greeted or thanked.
Sarah Gessel
We have been going to this store for a long time and always loved it. The kids working have always been polite. Tonight, July 28, the two recent hires (bc I’d never seen them before) were the rudest two men. They didn’t greet us, just stared at me, didn’t listen to my one request, and the guy that rang me up didn’t hear me ask for a lid two or three times because he walked away to talk to people he was on a FaceTime call with. I called him out and realized he hadn’t been talking to his coworker the whole time, but had been on the phone call. It was just really rude and disappointing. My cup was super dirty with ice cream everywhere, which is no unusual but they couldn’t have cared less. I honestly don’t feel good going back if those men or people that are also going to be rude are going to work there. If my husband hadn’t been there, I would have even more uncomfortable. ?
Stacy Hartman
Very disappointed I asked for bananas in the banana ice cream and she didn't put them in she just went to ring up. I asked about the bananas and she walked over and cut some and put on top not mixed in. I told her I wanted them mixed in she just looked at me. I said do I at least get a discount I didn't get what I wanted. She said no I need a manager key to override.
Nessa Sue
They have different hours on the store window. It says they close at 9:30pm. They actually close at 9. Wasted trip.
zure
It always says it's open on Google but it is not. It seems like the business is permanently closed.
The ice was amazingAnd employees nice
Atmosphere: 5
Food: 5
Service: 5
The ice cream was good ✅
Atmosphere: 5
Food: 5
Service: 5
Amazing ice cream and nice employees ??
Atmosphere: 5
Food: 5
Service: 5
Ever since they got new owners it’s like the dudes don’t understand what ice cream is? Anytime I’ve tried ordering from the new guys they just stare at you like you’re an idiot speaking gibberish…not to mention the last time I went in I was there for about 30 seconds and walked straight out as soon as I saw how long, scraggly and messy the one guys beard was just hovering over all that ice cream, ever heard of a hairnet/beard net?! There was no way I was letting my kids eat anything after seeing that mess…at least hire folks that know what an ice cream establishment is all about, this place is an absolute joke now.
Atmosphere: 1
Food: 1
Service: 1
Ordered a Gotta Have It- paid for a Gotta Have It… rcvd a “Love It”…. But I’m fine with losing $4. The real issue is they mixed cookies or brownies or something and I have Celiac. I ordered the same thing I always order. So I will be vomiting all night - amongst other things. When you have celiac - it takes almost 18mths for your body to recover. So if anyone from this store reads this, please be careful in the future. Check 18, ordered 4/3/24 DoorDash Order 72aac2da-d30d-3001-9500
My husband bought a premade ice cream cake from here recently for my birthday. The cake portion of the ice cream cake was dry and likely old. Make sure to order a "made for you" cake and not buy premade from them.
Food: 2
Came in and was not acknowledged. after standing at the counter for a couple of minutes one of the men just walked up and said “what?” Mix ins were not mixed in at all and we just felt like we were an inconvenience while in there. The two men working had headphones in and didn’t look me the whole time i was there and was not thanked at the end of it all.
Atmosphere: 1
Food: 2
Service: 1
I don't know if it's new ownership or what but it sucks.. the last couple times I've went the person refused to bring out my curbside order. This last time my 12 year old went in to pick up our order and she came out totally creeped out by the employee and told me she never wants to go there again..
Atmosphere: 1
Food: 3
Service: 1
Very disappointed in the new owners. We have been in twice since they reopened. The employees always have headphones in and just stare blankly at you when you walk up to the counter. They barely mix the ingredients and have a scowl the whole time. Will not be going back.
Atmosphere: 1
Food: 5
Service: 1
Ice cream was delicious. They took away kids sizes so that is unfortunate.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cake Batter Ice Cream
Restaurantji Recommends
We will never be back. Not only did the two men have music in another language blaring so loudly that they literally could not hear us give our phone number for rewards, they could not care less about their jobs. They barely chopped up the mix ins and did not mix it at all...just formed it into a ball and threw it into a cup. Both of our cups were covered in ice cream and they didn't even try to clean them up before handing them to us. Additionally, we were not greeted or thanked.
We have been going to this store for a long time and always loved it. The kids working have always been polite. Tonight, July 28, the two recent hires (bc I’d never seen them before) were the rudest two men. They didn’t greet us, just stared at me, didn’t listen to my one request, and the guy that rang me up didn’t hear me ask for a lid two or three times because he walked away to talk to people he was on a FaceTime call with. I called him out and realized he hadn’t been talking to his coworker the whole time, but had been on the phone call. It was just really rude and disappointing. My cup was super dirty with ice cream everywhere, which is no unusual but they couldn’t have cared less. I honestly don’t feel good going back if those men or people that are also going to be rude are going to work there. If my husband hadn’t been there, I would have even more uncomfortable. ?
Very disappointed I asked for bananas in the banana ice cream and she didn't put them in she just went to ring up. I asked about the bananas and she walked over and cut some and put on top not mixed in. I told her I wanted them mixed in she just looked at me. I said do I at least get a discount I didn't get what I wanted. She said no I need a manager key to override.
They have different hours on the store window. It says they close at 9:30pm. They actually close at 9. Wasted trip.
It always says it's open on Google but it is not. It seems like the business is permanently closed.