I like Jimmy John’s for their quality and speed of service. However, my last couple experiences while ordering through the app left much to be desired. When contacting the corporate office customer service, I have been left out in the cold. After requesting to be contacted three times, not once has somebody reached out from the franchise or corporate offices. This is why they get a four star rather than five star review.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Bootlegger Club, Turkey Tom, Totally Tuna
William
Called an order in. 7 minutes later I arrived at the store. Was told it was gonna be a 5-10 min. 7 minutes later I received my food. 15 min? Freaky slow!
Atmosphere: 3
Food: 3
Service: 1
Matt Christensen
Good service and food. A bit off 65 if you're in a hurry.
Atmosphere: 4
Food: 5
Service: 5
Carol Thayer
Wasn't there. Was At ATI physical therapy,building beside Jimmy John's .
carlie renee
Supposed to be open until 10pm I placed an online order at 7:45 pm and the doors are locked lights off and employee won’t tell me anything if I’m getting my food or my money
Atmosphere: 1
Service: 1
Echo Lost
South st location is the worst one in the city. They will forget at least 2 items per order 100% of the time. Don’t bother getting delivery because you have to stand there and watch them make it like they’re a 4 year old. Jimmy johns has finally fell off and there’s no saving it.
Update: even after literally speaking to the owner nothing has changed. They will never send you what you order. Multiple times i didn’t even get the actual sandwich… like it’s actually funny at this point. Do not give money to this store. They cannot even muster the brain cells it takes to read a ticket and understand that “items in order=items that go into bag”. Plus I’ve found beard hairs in my sandwich and now i can’t even order from here at all. Now the BBB gets a report that they’re violating health codes.
Atmosphere: 1
Food: 1
Service: 1
Bryce Millikan
This review is pretty much based on it being 745pm and they are closed when online it says they are open till 10pm. Either change your hours or get new employees. Thank you have a nice day.
TW C
all of the jimmy johns in lafayette are terrible but this one is the worst. they will never make your sandiwch correctly because no one taught them how to read their own system codes. they will say theyre sorry and youll be redunded but that wont happen either. Do no eat at any of the lafayette locations unless you want something completely random you didnt order
Atmosphere: 1
Food: 1
Service: 1
Morgan Munsey
I just came to purchase 30 $20 gift cards for my company at 5 P.M. and was rudely greeted by an employee in the parking lot that they’re closed unless I have a pick up order. The treatment was incredibly rude.
Atmosphere: 1
Service: 1
Alex woods
Be Me Read Sign. 12.99 giant sandwich $16.97 at window "how did we get to 16.97? the sign says 12.99" "the sign needs to be updated"
Undeliverable then once we called they said they would make new and send it out. Sandwiches arrived soggy so they did not remake the food just left it set soggy then redelivered to us. Absolutely gross and a waste of money
Diego Ortiz
Terrible drive through experience. It’ll take minutes to get anyone to take your order. I won’t be back at this location
Atmosphere: 1
Food: 1
Service: 1
Isaac Warren
came here on my lunch break and they straight up ignored me for a few minutes before acknowledging me. i ordered on the app when i left work and when i got there 10 min later they hadnt even started making it. i had to rush and eat as i only get 30 minutes for lunch. other than that the food was gas
Atmosphere: 5
Food: 5
Service: 2
Jake Davis
It took over an hour to deliver a sandwich one mile. The drive thru is just about as slow.A couple weeks later I got a sandwich that had multiple hairs in it. Probably intentional after my review. I will never go here again.
I like Jimmy John’s for their quality and speed of service. However, my last couple experiences while ordering through the app left much to be desired. When contacting the corporate office customer service, I have been left out in the cold. After requesting to be contacted three times, not once has somebody reached out from the franchise or corporate offices. This is why they get a four star rather than five star review.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Bootlegger Club, Turkey Tom, Totally Tuna
Called an order in. 7 minutes later I arrived at the store. Was told it was gonna be a 5-10 min. 7 minutes later I received my food. 15 min? Freaky slow!
Atmosphere: 3
Food: 3
Service: 1
Good service and food. A bit off 65 if you're in a hurry.
Atmosphere: 4
Food: 5
Service: 5
Wasn't there. Was At ATI physical therapy,building beside Jimmy John's .
Supposed to be open until 10pm I placed an online order at 7:45 pm and the doors are locked lights off and employee won’t tell me anything if I’m getting my food or my money
Atmosphere: 1
Service: 1
South st location is the worst one in the city. They will forget at least 2 items per order 100% of the time. Don’t bother getting delivery because you have to stand there and watch them make it like they’re a 4 year old. Jimmy johns has finally fell off and there’s no saving it.
Update: even after literally speaking to the owner nothing has changed. They will never send you what you order. Multiple times i didn’t even get the actual sandwich… like it’s actually funny at this point. Do not give money to this store. They cannot even muster the brain cells it takes to read a ticket and understand that “items in order=items that go into bag”. Plus I’ve found beard hairs in my sandwich and now i can’t even order from here at all. Now the BBB gets a report that they’re violating health codes.
Atmosphere: 1
Food: 1
Service: 1
This review is pretty much based on it being 745pm and they are closed when online it says they are open till 10pm. Either change your hours or get new employees. Thank you have a nice day.
all of the jimmy johns in lafayette are terrible but this one is the worst. they will never make your sandiwch correctly because no one taught them how to read their own system codes. they will say theyre sorry and youll be redunded but that wont happen either. Do no eat at any of the lafayette locations unless you want something completely random you didnt order
Atmosphere: 1
Food: 1
Service: 1
I just came to purchase 30 $20 gift cards for my company at 5 P.M. and was rudely greeted by an employee in the parking lot that they’re closed unless I have a pick up order. The treatment was incredibly rude.
Atmosphere: 1
Service: 1
Be Me
Read Sign.
12.99 giant sandwich
$16.97 at window
"how did we get to 16.97? the sign says 12.99"
"the sign needs to be updated"
ok cool. guess i won't go to jimmy johns anymore.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This is now the 5th time they don’t deliver in.
Atmosphere: 1
Food: 2
Service: 1
Undeliverable then once we called they said they would make new and send it out. Sandwiches arrived soggy so they did not remake the food just left it set soggy then redelivered to us. Absolutely gross and a waste of money
Terrible drive through experience. It’ll take minutes to get anyone to take your order. I won’t be back at this location
Atmosphere: 1
Food: 1
Service: 1
came here on my lunch break and they straight up ignored me for a few minutes before acknowledging me. i ordered on the app when i left work and when i got there 10 min later they hadnt even started making it. i had to rush and eat as i only get 30 minutes for lunch. other than that the food was gas
Atmosphere: 5
Food: 5
Service: 2
It took over an hour to deliver a sandwich one mile. The drive thru is just about as slow.A couple weeks later I got a sandwich that had multiple hairs in it. Probably intentional after my review. I will never go here again.
Atmosphere: 1
Food: 1
Service: 1
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