The sandwiches that we ordered for lunch today we’re fantastic! All three team members were very attentive and patient as I navigated our multiple orders. The four star rating is because I thought they had a drive-through window which after reading other reviews may be an online order pick up window?? It’s not very well marked, but that would’ve been a great convenience for me today. Otherwise this is one of my new favorite places for a quick sandwich or meal.
Atmosphere: 5
Food: 5
Service: 5
Michael West
Bread was toasted too long and not enough of any of the toppings I requested!
Atmosphere: 4
Food: 2
Service: 3
Stephanie Faust
My sandwich tasted like old bread and not very fresh ingredients, not to mention how thin the sandwich was. I didn't feel at all like I got my money's worth.
Atmosphere: 2
Food: 1
Service: 2
debra basham
Did not get the sandwiches I ordered. When I called to complain they would not give me a credit or refund my money. They told me If I bought the sandwiches back they would refund me. We only had a set time for lunch so we picked off yellow peppers and onions couldn't do much about too much mayo. And ate around unwanted stuff. I usually go to the Hanover Indiana store and will go there only. I placed an order online it was not ready at the specified time had to wait 10 minutes. This was the Mad I son Indiana store on Michigan Rd.
Atmosphere: 2
Food: 2
Service: 1
Andra Baker
Have been trying to place an online order for over a week and saying its out of stock on half of Madison store sandwiches. Called and talked to someone who said they are not out so website definitely needs attention and updated. Website also says 6.99 for a footlong and employee stated no that its 6.99 for a six inch sub and 3.00 more to upgrade to a footlong
Atmosphere: 3
Food: 3
Service: 3
Zach Burnett
Rude employees, just overall disgusting. I wish I could’ve went behind the counter and made it myself, but with the stale ingredients I’m not sure I could do any better. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Heather Catt
Ordered online they waited 5 min before pick up to cancel our order. And were closed at 9pm. When they were supposed to be open til 10 pm
Service: 1
Megan Glowiak
They mark online orders as ready for pickup yet don't start making your order until you arrive. And when I arrive someone is always parked in the curbside spot that isn't getting curbside. Why offer curbside when after waiting 10 minutes I still have to go in and be told my order hasn't even been made yet and then wait another 10 minutes for my order. I thought the point of ordering online was to skip the line. So tonight I went to order for curbside just to give them another chance. They canceled my order and stole my money! This store is the worst!
Food: 5
Service: 1
Joseph Van Wye
Very clean
Joy Taylor
We have had great experience with our visits here until now.We ordered 3 different sandwiches, 2 were good. The tuna 1 though was bad,they tried to cover it up by slathering my sandwich in mustard and mayo( ugh).I had taken 2 bits realizing that the tuna tasted off.I decided to take it back to let them know (not expecting anything). By the time I was there letting them know that the tuna was going bad I was about to throw up. I ran outside so as to not throw up on the floor. When I came back I apologized for throwing up and again repeated the tuna was bad.I was told that it was my fault for getting sick because of the mustard and mayo, as well as that no one else complained. I was offered a different sandwich which I declined as to now feeling sick from the tuna. The manager was not nice or sympathetic or willing to accept that the tuna had gone bad.We will not go back because of the managers treatment of the situation.
Workers barely speak English. Very difficult time getting my sandwich made
Atmosphere: 3
Food: 4
Service: 3
Michael Lundergan
Very good food, but I really miss the original flatbread. That used to be my go to sandwich, so I don’t eat here near as much as I used to.
Atmosphere: 5
Food: 5
Service: 5
Jessica Goins
The food is usually always good. Had issues a few times and so I reached out. The man got a hold of me and said he'd like to give me a refund and send me a gift card with more than what I paid. He did not end up giving me a refund. He did send me the gift card but when I went to use it, the card had a zero dollar balance on it. Very unfortunate. I would have settled for a fixed sandwich but ended up getting cheated in the end. My family loves Subway but we will be going to the Hanover location from now on.
Food: 5
Service: 2
Jessica Patterson
The food is usually always good. Had issues a few times and so I reached out. The man got a hold of me and said he'd like to give me a refund and send me a gift card with more than what I paid. He did not end up giving me a refund. He did send me the gift card but when I went to use it, the card had a zero dollar balance on it. Very unfortunate. I would have settled for a fixed sandwich but ended up getting cheated in the end. My family loves Subway but we will be going to the Hanover location from now on.
Food: 5
Service: 2
Recommended dishes: Steak & Cheese, Subway Footlong Cookie, Raspberry Cheesecake, Sunchips Garden Salsa, The Ultimate B M T, Elite Chicken & Bacon Ranch
Jamie Winters
Awful service. The employees are rude. VERY rude! When we order 2 different sandwiches, and I said a specific cheese for one of them, and he decided to start putting it on both, we stopped him. He got very upset and became rude. Also, he got rude when we’d ask him to repeat himself when we couldn’t understand him. Then the two employees stood there talking crap about us in a different language, thinking we’d not understand. I will never go there again just solely based on the service. The employees standing there rolling their eyes and giving dirty looks is just unacceptable- and it all started with the man just not wanting to put cheese back and get a different kind for a different sandwich!
The sandwiches that we ordered for lunch today we’re fantastic! All three team members were very attentive and patient as I navigated our multiple orders. The four star rating is because I thought they had a drive-through window which after reading other reviews may be an online order pick up window?? It’s not very well marked, but that would’ve been a great convenience for me today. Otherwise this is one of my new favorite places for a quick sandwich or meal.
Atmosphere: 5
Food: 5
Service: 5
Bread was toasted too long and not enough of any of the toppings I requested!
Atmosphere: 4
Food: 2
Service: 3
My sandwich tasted like old bread and not very fresh ingredients, not to mention how thin the sandwich was. I didn't feel at all like I got my money's worth.
Atmosphere: 2
Food: 1
Service: 2
Did not get the sandwiches I ordered. When I called to complain they would not give me a credit or refund my money. They told me If I bought the sandwiches back they would refund me. We only had a set time for lunch so we picked off yellow peppers and onions couldn't do much about too much mayo. And ate around unwanted stuff. I usually go to the Hanover Indiana store and will go there only. I placed an order online it was not ready at the specified time had to wait 10 minutes. This was the Mad I son Indiana store on Michigan Rd.
Atmosphere: 2
Food: 2
Service: 1
Have been trying to place an online order for over a week and saying its out of stock on half of Madison store sandwiches. Called and talked to someone who said they are not out so website definitely needs attention and updated. Website also says 6.99 for a footlong and employee stated no that its 6.99 for a six inch sub and 3.00 more to upgrade to a footlong
Atmosphere: 3
Food: 3
Service: 3
Rude employees, just overall disgusting. I wish I could’ve went behind the counter and made it myself, but with the stale ingredients I’m not sure I could do any better. Don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Ordered online they waited 5 min before pick up to cancel our order. And were closed at 9pm. When they were supposed to be open til 10 pm
Service: 1
They mark online orders as ready for pickup yet don't start making your order until you arrive. And when I arrive someone is always parked in the curbside spot that isn't getting curbside. Why offer curbside when after waiting 10 minutes I still have to go in and be told my order hasn't even been made yet and then wait another 10 minutes for my order. I thought the point of ordering online was to skip the line. So tonight I went to order for curbside just to give them another chance. They canceled my order and stole my money! This store is the worst!
Food: 5
Service: 1
Very clean
We have had great experience with our visits here until now.We ordered 3 different sandwiches, 2 were good. The tuna 1 though was bad,they tried to cover it up by slathering my sandwich in mustard and mayo( ugh).I had taken 2 bits realizing that the tuna tasted off.I decided to take it back to let them know (not expecting anything). By the time I was there letting them know that the tuna was going bad I was about to throw up. I ran outside so as to not throw up on the floor. When I came back I apologized for throwing up and again repeated the tuna was bad.I was told that it was my fault for getting sick because of the mustard and mayo, as well as that no one else complained. I was offered a different sandwich which I declined as to now feeling sick from the tuna. The manager was not nice or sympathetic or willing to accept that the tuna had gone bad.We will not go back because of the managers treatment of the situation.
Food: 2
Service: 2
Restaurantji Recommends
Workers barely speak English. Very difficult time getting my sandwich made
Atmosphere: 3
Food: 4
Service: 3
Very good food, but I really miss the original flatbread. That used to be my go to sandwich, so I don’t eat here near as much as I used to.
Atmosphere: 5
Food: 5
Service: 5
The food is usually always good. Had issues a few times and so I reached out. The man got a hold of me and said he'd like to give me a refund and send me a gift card with more than what I paid. He did not end up giving me a refund. He did send me the gift card but when I went to use it, the card had a zero dollar balance on it. Very unfortunate. I would have settled for a fixed sandwich but ended up getting cheated in the end. My family loves Subway but we will be going to the Hanover location from now on.
Food: 5
Service: 2
The food is usually always good. Had issues a few times and so I reached out. The man got a hold of me and said he'd like to give me a refund and send me a gift card with more than what I paid. He did not end up giving me a refund. He did send me the gift card but when I went to use it, the card had a zero dollar balance on it. Very unfortunate. I would have settled for a fixed sandwich but ended up getting cheated in the end. My family loves Subway but we will be going to the Hanover location from now on.
Food: 5
Service: 2
Recommended dishes: Steak & Cheese, Subway Footlong Cookie, Raspberry Cheesecake, Sunchips Garden Salsa, The Ultimate B M T, Elite Chicken & Bacon Ranch
Awful service. The employees are rude. VERY rude! When we order 2 different sandwiches, and I said a specific cheese for one of them, and he decided to start putting it on both, we stopped him. He got very upset and became rude. Also, he got rude when we’d ask him to repeat himself when we couldn’t understand him. Then the two employees stood there talking crap about us in a different language, thinking we’d not understand. I will never go there again just solely based on the service. The employees standing there rolling their eyes and giving dirty looks is just unacceptable- and it all started with the man just not wanting to put cheese back and get a different kind for a different sandwich!
Atmosphere: 1
Food: 3
Service: 1
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