Charleys Cheesesteaks

I enjoyed the food and staff was also very nice

Atmosphere: 5

Food: 5

Service: 5

At 11:10 on Monday 10/14, we stopped by and were walking past looking at the menu—the lady working there came out from the back and shouted at us that they don’t open until 11:30. First of all her tone was very rude, and second of all we were standing pretty far back showing we were just looking at our options. I will definitely not give them my service ever again after that. Not only does the time on google say they open at 11, but there was no reason for her to shout at us when we were just looking.

Atmosphere: 1

Food: 1

Service: 1

If someone could tell the lady to quit rushing people when there ordering I would tip but everytime I eat here they act like there’s a long line like today I was the first person no one behind me she didn’t even give me time to think and I thought she was a bit rude as well someone tell her that’s not how you treat customers

Atmosphere: 1

Food: 4

Service: 1

So i ordered this place not knowing it was a mall spot, but who cares. Honestly i dont leave reviews even if something was god awful. Im very particular and hard to please. Yet, we are all different. Only reason i dont give them full stars is the canned jalapeños. I get it though. Cost effectiveness and waste vs having to keep fresh. I got the Kentucky Bourbon and Bacon phillies. The bourbon was amazing. The bacon…..good but it wasnt the bourbon. I feel id prefer a regular philly over it, or another bourbon! Everyone views their experience differently, but i feel this is pretty darn good and worth a shot!

Recommended dishes: Philly Cheesesteak

Pretty good cheesesteak sandwich. Service was a bit slow. Reasonably priced.

Atmosphere: 4

Food: 4

Service: 4

I was supposed to pick up an Uber eats order here at 7:45 PM. There was no one at the counter at all. I waited around five minutes until somebody finally came up and told me that they were closed and could not make the order for them.

Service: 1

Chicken teriyaki add grilled mushrooms no lettuce or tomatoes!! My wife put me on and I'll never get anything else so fire ???

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chicken Philly

I got a cheese steak and they folded the paper in the sandwich which made the meat and cheese stuck to the sandwich ,the when I pull the paper wrap around the sandwich it just fell apart and the refuse to make me another sandwich which they tried to peel the meat and cheese from the paper, said the meat was still good..

Atmosphere: 1

Food: 1

Service: 1

Great food, fast

Atmosphere: 5

Food: 5

Service: 5

My mother walked up to the register and wasn't acknowledged at all employees are non aware of

Atmosphere: 1

Food: 1

Service: 1

service was the issue... otherwise a good

Atmosphere: 3

Food: 4

Service: 3

I have been coming here since before my daughter was born and we continued to come her because it had become our place and we used to come so much the employees knew our order we hadn't stopped in for awhile and decided to get some today and I must say that the service and quality of the food has gone down drastically and its disappointing that it isn't worth eating there anymore.

Atmosphere: 1

Food: 1

Service: 1

This is my second time having food at this place and honestly, I think I’m done with this place when it comes to their sandwiches. The sandwiches are soggy and the bread they use is super cheap. My sandwiches are always a dripping and it’s disgusting. The fries are pretty good. Service was not the greatest which speaks into the food.

Atmosphere: 3

Food: 1

Service: 1

Good food for a great price

Atmosphere: 5

Food: 5

Service: 5

This was an experience I had at the Southlake Mall Charley's on Friday December 9th between 2:30PM and 2:55PM. Typically the workers are polite and accommodating, but not today. Last week I did a survey to get a free drink with any regular purchase. I did it, wrote the code down and went today to get some fries and a soft drink. I saw as it happened that the first worker took off the cost of the drink with my code, then the price went back up. Then another worker, I'm assuming a manager, wouldn't honor my code. She claimed that it wasn't from the original website but wouldn't elaborate further. She was a bit catty about it too, as if she was implying I lied. Then the first worker wouldn't give me my receipt for today's transaction. I was angry but took the little bit of food I could afford and left. To add insult to injury though as I was shuffling with my purse my fries fell over on the ground. I couldn't even salvage any to eat so I picked it all up and threw it away.I don't know what the problem of the manager was but she was very condescending and untruthful to not honor my code. I usually go to Charley's in the Southlake Mall food court because I can get the most food for pretty cheap. After today though - I'll just spend the extra money for Firehouse Subs or Portillo's. At least they honor coupons and don't give half-arsed, catty responses.