Typical Chick-fil-A with excellent and fast service. They were still open even with a severe winter storm going on!!!
Atmosphere: 5
Food: 4
Service: 5
Tom OConnell
Great food and service. Ordered delux chicken sandwiches, waffle fries and drinks. Food was hot and tasted good. Everyone working here have been very pleasant. Best Chick-fil-A that we have been to.
Atmosphere: 5
Food: 5
Service: 5
Dewey
I ordered a chicken filet with just cheeseThey didn't put the buns on it!?
Charonda Clark-Brown
Always a pleasant place to visit. I've haven't had a bad experience at all. The food, service, and atmosphere are enjoyable. The bathrooms are clean which, is a big them for me!!! Also, they have mouthwash in them, something my kids like. Did I mention, they are kid friendly, something I like 😊
Atmosphere: 5
Food: 5
Service: 5
Greta Stultz
Great food, friendly and kind employees, clean restaurant, even with Bingo Night going on in the middle of the Holiday Season. Delicious, fresh, hot food always served. It's our go to.
Atmosphere: 5
Food: 5
Service: 5
Rissa M
Line out the parking lot, but they moved quick. Great system. Everyone was friendly even in the cold
Atmosphere: 5
Food: 5
Service: 5
Mike Landers
This store is going to give people food poisoning. Sandwich ready in 30 seconds tonight and even close to being warm enough to be out of the “danger zone” for food poisoning.
This chic-fil-a is very problematic. Avoid this location.
I had a very concerning experience at the Chick-fil-A located at 2385 South Lake Mall, Merrillville, IN.
After receiving my order, I noticed a strong, fermented/ammonia like odor coming from multiple Polynesian sauce packets. This was not a normal food smell and appeared consistent with spoilage. I stopped eating immediately. This is not food that should be given to children or pets, and it raises serious safety concerns.
When I reported the issue, employees were able to smell the sauce and agreed it was abnormal. However, the on-duty manager, Seth, did not remove the product and instead escalated the situation by calling the police, despite my being calm, cooperative, and simply reporting a food safety concern. That response was unnecessary and intimidating.
Food that smells fermented or spoiled should be taken seriously and removed immediately. I hope Chick-fil-A corporate reviews this location’s food handling and management practices to prevent this from happening to other families.
Ms. Frantz, we spoke around 7:00 p.m. Please review the formal corporate complaint sent by email, as well as the multiple customer reviews referencing food safety and management concerns at this location. It is concerning to see similar experiences reported by other customers. Meaningful changes are needed to ensure customers are treated professionally and that food safety concerns are addressed promptly and competently.
Atmosphere: 1
Food: 1
Service: 1
Jerry LeCounte
They had a fundraiser going on, and kids were running wild in there.
Atmosphere: 2
Food: 5
Service: 5
Vivid Osbourne
DELICIOUS food but above all else, JASPER!!! PHENOMENAL SERVICE FROM THAT STUDIOUS YOUNG MAN!!!! Would come again!!!
Atmosphere: 5
Food: 5
Service: 5
serenity
This is my usual chick fil a that i always go to. I received the wrong order but im assuming it was because it was 30 minutes before close
Great place you dine in!
Atmosphere: 5
Food: 5
Service: 5
Good, fast, and delicious.
Atmosphere: 5
Food: 5
Service: 5
Typical Chick-fil-A with excellent and fast service. They were still open even with a severe winter storm going on!!!
Atmosphere: 5
Food: 4
Service: 5
Great food and service. Ordered delux chicken sandwiches, waffle fries and drinks. Food was hot and tasted good. Everyone working here have been very pleasant.
Best Chick-fil-A that we have been to.
Atmosphere: 5
Food: 5
Service: 5
I ordered a chicken filet with just cheeseThey didn't put the buns on it!?
Always a pleasant place to visit. I've haven't had a bad experience at all. The food, service, and atmosphere are enjoyable. The bathrooms are clean which, is a big them for me!!! Also, they have mouthwash in them, something my kids like. Did I mention, they are kid friendly, something I like 😊
Atmosphere: 5
Food: 5
Service: 5
Great food, friendly and kind employees, clean restaurant, even with Bingo Night going on in the middle of the Holiday Season. Delicious, fresh, hot food always served. It's our go to.
Atmosphere: 5
Food: 5
Service: 5
Line out the parking lot, but they moved quick. Great system. Everyone was friendly even in the cold
Atmosphere: 5
Food: 5
Service: 5
This store is going to give people food poisoning. Sandwich ready in 30 seconds tonight and even close to being warm enough to be out of the “danger zone” for food poisoning.
This chic-fil-a is very problematic. Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Never once had a problem at this location
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a very concerning experience at the Chick-fil-A located at 2385 South Lake Mall, Merrillville, IN.
After receiving my order, I noticed a strong, fermented/ammonia like odor coming from multiple Polynesian sauce packets. This was not a normal food smell and appeared consistent with spoilage. I stopped eating immediately. This is not food that should be given to children or pets, and it raises serious safety concerns.
When I reported the issue, employees were able to smell the sauce and agreed it was abnormal. However, the on-duty manager, Seth, did not remove the product and instead escalated the situation by calling the police, despite my being calm, cooperative, and simply reporting a food safety concern. That response was unnecessary and intimidating.
Food that smells fermented or spoiled should be taken seriously and removed immediately. I hope Chick-fil-A corporate reviews this location’s food handling and management practices to prevent this from happening to other families.
Ms. Frantz, we spoke around 7:00 p.m. Please review the formal corporate complaint sent by email, as well as the multiple customer reviews referencing food safety and management concerns at this location. It is concerning to see similar experiences reported by other customers. Meaningful changes are needed to ensure customers are treated professionally and that food safety concerns are addressed promptly and competently.
Atmosphere: 1
Food: 1
Service: 1
They had a fundraiser going on, and kids were running wild in there.
Atmosphere: 2
Food: 5
Service: 5
DELICIOUS food but above all else, JASPER!!! PHENOMENAL SERVICE FROM THAT STUDIOUS YOUNG MAN!!!! Would come again!!!
Atmosphere: 5
Food: 5
Service: 5
This is my usual chick fil a that i always go to. I received the wrong order but im assuming it was because it was 30 minutes before close
Atmosphere: 5
Food: 1
Service: 5
Love the Jesus Chicken.
Atmosphere: 4
Food: 5
Service: 5
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