Loved the one location in Valparaiso. Very clean and sandwiches are fresh. And the staff helped me order through my phone. They have a QR code on each table and the food comes to you. Very nice. There is a kiddie corner for the little ones to play too
Atmosphere: 5
Food: 5
Service: 5
Eber Castaneda (Ebss)
Exceptional service each and every time! š„°
Ross Houghtaling
My partner doesn't let me eat at Chick-fil-A because of their position on women's reproductive rights. But just between me and you (The entirety of the internet) I sneak me some chicken sandwiches when I can! Sneaky chicken is definitely tastier chicken! Try it out! I suggest eating here and then lying to your partner about it... You will see what I mean.
The absolute worst service Iāve ever had at a Chick-Fil-A. I received chicken strips instead of chicken nuggets and they wouldnāt correct it because I didnāt have a sticker that was on my tray. When I asked to talk to the manager Shirley she was extremely rude and refused to help me. So I left paying for food I never received. This was the complete opposite of any other CFA across the country where it is āmy pleasureā to serve you. Needless to say, Iāll never go back there again.
Food: 1
Service: 1
Jazmine Joseph
Very disappointed and concerned. Iāve been a loyal Chick-fil-A customer forever and have always trusted their quality ā but this experience completely changed that.
I ordered two meals about 40 minutes before closing, and the chicken nuggets I received were cold, sticky, smelled strange, and looked gray/pink and undercooked on the inside. It was so disturbing I couldnāt even finish my food. I even felt sick afterward.
I went to the restaurant the very next day, showed the food and photos, and the manager showed little concern ā offering only a refund for the nuggets, which did not feel appropriate given the situation.
I also reported the issue to Chick-fil-A corporate over a week ago and was told someone would follow up ā no one ever did.
Iām extremely disappointed by the lack of accountability and food safety in this case. I hope this location and corporate leadership take this seriously before someone gets seriously sick.
Atmosphere: 2
Food: 1
Service: 2
Msap
I wanted to share my recent experience at the Chick-fil-A located next to Southlake Mall in Merrillville, Indiana. Iāve been a customer at this location several times, but todayās visit left me very disappointed.
While waiting in the drive-thru, my order was ready and sitting at the window. However, instead of handing it to me promptly, the manager on duty ā named Eric ā chose to publicly chastise a young staff member right in front of me. He was explaining job responsibilities in a way that felt more like a reprimand than guidance, and doing so in the presence of a customer was unprofessional and uncomfortable.
As a paying customer, I should not be placed in the middle of internal employee discipline, especially when it delays service and detracts from the overall experience. This interaction left a very negative impression. Iāve noticed a decline in customer service at this location recently, and unfortunately, this incident confirmed it.
At this time, I will not be returning!
Tiffany Pulkowski
July 2025: Good but not great. Food was hot and the order was correct but the service at this location is just not up to par with other locations.
Atmosphere: 4
Food: 4
Service: 4
jeff eldridge
Food is good and hot, staff is always friendly and accommodating. Restaurant is clean and comfortable
Very clean pleasantly decorated the food was on point and staff was personable no complaints š
Atmosphere: 5
Food: 5
Service: 5
Best place to grab a quick bite
Atmosphere: 5
Food: 5
Service: 5
Super good morning breakfast
Atmosphere: 5
Food: 5
Service: 5
I had a big order.
I saw them double and triple check to make sure nothing was missing. Great job all!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Fries, Grilled Chicken Sandwich
Great service and food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Waffle Fries, Spicy Chicken Sandwich
Loved the one location in Valparaiso. Very clean and sandwiches are fresh. And the staff helped me order through my phone. They have a QR code on each table and the food comes to you. Very nice. There is a kiddie corner for the little ones to play too
Atmosphere: 5
Food: 5
Service: 5
Exceptional service each and every time! š„°
My partner doesn't let me eat at Chick-fil-A because of their position on women's reproductive rights. But just between me and you (The entirety of the internet) I sneak me some chicken sandwiches when I can! Sneaky chicken is definitely tastier chicken! Try it out! I suggest eating here and then lying to your partner about it... You will see what I mean.
Atmosphere: 5
Food: 5
Service: 5
Employees r sweet
Atmosphere: 5
Food: 5
Service: 5
Great restaurant.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The absolute worst service Iāve ever had at a Chick-Fil-A. I received chicken strips instead of chicken nuggets and they wouldnāt correct it because I didnāt have a sticker that was on my tray. When I asked to talk to the manager Shirley she was extremely rude and refused to help me. So I left paying for food I never received. This was the complete opposite of any other CFA across the country where it is āmy pleasureā to serve you. Needless to say, Iāll never go back there again.
Food: 1
Service: 1
Very disappointed and concerned. Iāve been a loyal Chick-fil-A customer forever and have always trusted their quality ā but this experience completely changed that.
I ordered two meals about 40 minutes before closing, and the chicken nuggets I received were cold, sticky, smelled strange, and looked gray/pink and undercooked on the inside. It was so disturbing I couldnāt even finish my food. I even felt sick afterward.
I went to the restaurant the very next day, showed the food and photos, and the manager showed little concern ā offering only a refund for the nuggets, which did not feel appropriate given the situation.
I also reported the issue to Chick-fil-A corporate over a week ago and was told someone would follow up ā no one ever did.
Iām extremely disappointed by the lack of accountability and food safety in this case. I hope this location and corporate leadership take this seriously before someone gets seriously sick.
Atmosphere: 2
Food: 1
Service: 2
I wanted to share my recent experience at the Chick-fil-A located next to Southlake Mall in Merrillville, Indiana. Iāve been a customer at this location several times, but todayās visit left me very disappointed.
While waiting in the drive-thru, my order was ready and sitting at the window. However, instead of handing it to me promptly, the manager on duty ā named Eric ā chose to publicly chastise a young staff member right in front of me. He was explaining job responsibilities in a way that felt more like a reprimand than guidance, and doing so in the presence of a customer was unprofessional and uncomfortable.
As a paying customer, I should not be placed in the middle of internal employee discipline, especially when it delays service and detracts from the overall experience. This interaction left a very negative impression. Iāve noticed a decline in customer service at this location recently, and unfortunately, this incident confirmed it.
At this time, I will not be returning!
July 2025: Good but not great. Food was hot and the order was correct but the service at this location is just not up to par with other locations.
Atmosphere: 4
Food: 4
Service: 4
Food is good and hot, staff is always friendly and accommodating. Restaurant is clean and comfortable
Atmosphere: 5
Food: 5
Service: 5
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