Do NOT waste your time at this Dairy Queen. The drive-thru service is absolutely horrible. The woman on the microphone was openly sarcastic, rude, and showed no respect for the customer. This happened five days before Christmas, when I was prepared to place an order over $100, and her attitude alone made me drive away without ordering anything. Customer service here is completely nonexistent. No courtesy, no professionalism, no basic respect. If this is how customers are treated—especially during the holidays—this location should not be open. Management clearly does not care how customers are spoken to. Avoid this place unless you enjoy being disrespected while trying to spend your money.
Lilly Glenn-Wagonblast
Really bad customer service!!! Won't go there ever again!!!
Msap
Dairy Queen – 73rd & Taft, Merrillville
I knew I shouldn’t have stopped here, but I had a craving for a Peanut Buster Parfait and didn’t feel like driving any farther. While watching the employee make my parfait, the machine started acting up — she had to stop midway through, leaving it half ice cream and half fudge, and spend about 3–5 minutes fixing it.
Once she got it working again, instead of starting over, she just continued with the same cup — even though the ice cream had completely melted and looked more like a chocolate shake. Then she just added some new ice cream on top and handed it to me.
I told her, absolutely not, it needed to be remade. She did make another one, but honestly, I’m just surprised she thought that was acceptable to serve in the first place.
Customer service definitely missed the mark here. Do yourself a favor and go elsewhere.
Emerson Michael
One guy working by himself and he is on the phone. One medium blizzard 12 minutes. Don't waste your time
David Erickson
Easily the worst Dairy Queen I've ever been to prior to these owners I used to go to this location all the time. Now I only go rarely and after my last experience I will never go again. They don't care about the customer at all. Even when it's their fault they will not give you a refund. On their website you can buy Dairy Queen Frozen cakes. But when you order them and go to pick them up they don't even offer them in store. And they won't refund you. They could easily take them off of their website but they don't. They are incompetent to say the least. And the outside of the building could use some work too. The concrete is all messed up and they obviously don't have anyone to cut their grass. Really sad what has become to one of the better Dairy Queens
Ashley Willis
New ownership is absolutely terrible. They don't give refunds, even for their errors, and the lady at the window was short and rude. Asked for caramel 3x for a dessert. They said yes to confirm each time. We'll, got home and no caramel. The ice cream very soft and melty. Also, dilly bars only come in a bag and not wrapped. Will not be back.
Rashonda W
Unfortunately new owner, definitely has went down
K S
I’ve experienced a host of problems during three visits to this location. The blizzards were poorly mixed on one occasion. The pretzel sticks were hard as a rock on the second visit. Finally, I felt like I was in trouble for asking for a lid for my blizzard. On at least two of the visits there were literal children running around the kitchen. I understand possibly needing to bring kids to work for one reason or another but at least ensure they have something to do to keep busy. I am happy to say that on my most recent visit my blizzard seems to be mixed well and I was given a lid for my blizzard with no problems. I also didn’t see any children running around.
I try not to leave a bad review, but this is my third time coming and they have to be under new ownership because I got a blizzard and any other Dairy Queen I go to a blizzard is soft and their blizzard is really tough and not blended at all, and I asked for cheesecake pieces and it really have no cheesecake in it at all I really do not recommend going here at all. I wish that they was not bought off.
Alexis Smith
They gave me a hotdog it smells like straight up mold and also taste like mold! I got the 7$ meal deal never come here they have moldy and rotten food taste digusting
Ryan “Ryan”
Seriously need to hire some people who can use the speaker box because waiting in line 20 minutes, taking the order at the window, and waiting in the parking lot is not going to fly in this area for long. Crown point is 10 minutes down the road. I can get there faster than my order gets taken here..
You didn’t flip my blizzard
Do NOT waste your time at this Dairy Queen. The drive-thru service is absolutely horrible. The woman on the microphone was openly sarcastic, rude, and showed no respect for the customer. This happened five days before Christmas, when I was prepared to place an order over $100, and her attitude alone made me drive away without ordering anything.
Customer service here is completely nonexistent. No courtesy, no professionalism, no basic respect. If this is how customers are treated—especially during the holidays—this location should not be open. Management clearly does not care how customers are spoken to.
Avoid this place unless you enjoy being disrespected while trying to spend your money.
Really bad customer service!!!
Won't go there ever again!!!
Dairy Queen – 73rd & Taft, Merrillville
I knew I shouldn’t have stopped here, but I had a craving for a Peanut Buster Parfait and didn’t feel like driving any farther. While watching the employee make my parfait, the machine started acting up — she had to stop midway through, leaving it half ice cream and half fudge, and spend about 3–5 minutes fixing it.
Once she got it working again, instead of starting over, she just continued with the same cup — even though the ice cream had completely melted and looked more like a chocolate shake. Then she just added some new ice cream on top and handed it to me.
I told her, absolutely not, it needed to be remade. She did make another one, but honestly, I’m just surprised she thought that was acceptable to serve in the first place.
Customer service definitely missed the mark here. Do yourself a favor and go elsewhere.
One guy working by himself and he is on the phone. One medium blizzard 12 minutes. Don't waste your time
Easily the worst Dairy Queen I've ever been to prior to these owners I used to go to this location all the time. Now I only go rarely and after my last experience I will never go again. They don't care about the customer at all. Even when it's their fault they will not give you a refund. On their website you can buy Dairy Queen Frozen cakes. But when you order them and go to pick them up they don't even offer them in store. And they won't refund you. They could easily take them off of their website but they don't. They are incompetent to say the least. And the outside of the building could use some work too. The concrete is all messed up and they obviously don't have anyone to cut their grass. Really sad what has become to one of the better Dairy Queens
New ownership is absolutely terrible. They don't give refunds, even for their errors, and the lady at the window was short and rude. Asked for caramel 3x for a dessert. They said yes to confirm each time. We'll, got home and no caramel. The ice cream very soft and melty. Also, dilly bars only come in a bag and not wrapped. Will not be back.
Unfortunately new owner, definitely has went down
I’ve experienced a host of problems during three visits to this location. The blizzards were poorly mixed on one occasion. The pretzel sticks were hard as a rock on the second visit. Finally, I felt like I was in trouble for asking for a lid for my blizzard. On at least two of the visits there were literal children running around the kitchen. I understand possibly needing to bring kids to work for one reason or another but at least ensure they have something to do to keep busy. I am happy to say that on my most recent visit my blizzard seems to be mixed well and I was given a lid for my blizzard with no problems. I also didn’t see any children running around.
Love the ice cream.
Restaurantji Recommends
Perfect as usual
I try not to leave a bad review, but this is my third time coming and they have to be under new ownership because I got a blizzard and any other Dairy Queen I go to a blizzard is soft and their blizzard is really tough and not blended at all, and I asked for cheesecake pieces and it really have no cheesecake in it at all I really do not recommend going here at all. I wish that they was not bought off.
They gave me a hotdog it smells like straight up mold and also taste like mold! I got the 7$ meal deal never come here they have moldy and rotten food taste digusting
Seriously need to hire some people who can use the speaker box because waiting in line 20 minutes, taking the order at the window, and waiting in the parking lot is not going to fly in this area for long. Crown point is 10 minutes down the road. I can get there faster than my order gets taken here..
I mean, it was alright. I wouldn't go again
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