I try not to leave a bad review, but this is my third time coming and they have to be under new ownership because I got a blizzard and any other Dairy Queen I go to a blizzard is soft and their blizzard is really tough and not blended at all, and I asked for cheesecake pieces and it really have no cheesecake in it at all I really do not recommend going here at all. I wish that they was not bought off.
Alexis Smith
They gave me a hotdog it smells like straight up mold and also taste like mold! I got the 7$ meal deal never come here they have moldy and rotten food taste digusting
Ryan “Ryan”
Seriously need to hire some people who can use the speaker box because waiting in line 20 minutes, taking the order at the window, and waiting in the parking lot is not going to fly in this area for long. Crown point is 10 minutes down the road. I can get there faster than my order gets taken here..
Preston Kalil
I mean, it was alright. I wouldn't go again
Christopher Kinkade
Meh, not sure what happened to this DQ. Cones are all cracked up, took forever for the soft serve machine to work.
Beast Dog
This store was bought out and under new ownership the new owners are foreigners with heavy accents and it's very hard to understand them. I have in the past been able to work my way through that but on today's date January 30th, I went in the store to use a coupon to buy a box of Dilly Bars. Using my app I was able to get a $3 discount on the box. I went to the counter and I brought up the five-digit discount code that this lady did not understand. You have two ways to do this you can do it by a barcode or you can give the counter person a five-digit code. The purchase went South pretty quicklywhen the new owner became upset that I was using the five digital code method. She wanted me to use the barcode. No problem I tried to do that but I could not go back and bring the barcode up but the 5-digit code was still good for the next 15 minutes. She got nasty with me eventually telling me that that five-digit code was for use at another store only not theirs. I told her that she was dead wrong that the codes DONT go by the store. She became even angrier telling me that I don't understand. She then turned her back on me and went about her business. I left out of the store vowing never to come back I'll just go to Crown Point from now on. I am a 69 year old retired firefighter engineer and law enforcement officer. I can't help but feel this air of racism?? This woman is darker than me, and I'm sure she has been on the receiving end of the same crap she was handing out. Her partner was stand near her and never stepped in to help resolve the issue. He never spoke or acknowledged my presence.
Lee Mooney
Overcharged for food and couldn’t get refund
Cocreate 2
Don’t purchase from this Dairy Queen second time they over charged me and charged me for what I didn’t order. I ordered the box of starburst and it showed it was $10.99 on their advertisement they lady rung me up for a box of dilly bars that cost $11.99. I told her she rung me up over the amount and she stated it was the tax, so I asked for a receipt and it showed she charged me for dilly bars which was a dollar more. I then told her she overcharged me and she stated that the prices went up as of Oct 1st but the menu showed a different price. The new owners nickel and dime you. I didn’t say anything the first time they charged me for a dipped ice cream which I didn’t ask for but this time I decided to make customers aware. I called the Dairy Queen on broad way and asked how much they chargers for the same box and it was only $10.50. I won’t be back at this Dairy Queen because for me it’s the principal that they take advantage of the customer instead of acting with integrity in their business. I won’t be back although it is literally down the st from my house.
Did the management change? The service is rushed and not friendly any
Atmosphere: 2
Food: 4
Service: 2
Steve Willoughby
Under the old ownership, I would've given 5 stars. Today was my 4th and last try to see if things got better and things did not. They don't accept Gift cards, i got attitude for asking for Lids and a bag for our 3 items.. It's the same song and dance each time I've gone there. The quality of the ice cream isn't the same as it was and not mixed at all or not very well.
Food: 1
Amanda Servaty
Great royal newyork cheesecake !! The lady actually put a good amount of all the ingredients it calls for!
Food: 5
Service: 3
Recommended dishes: Royal New York Cheesecake Blizzard Treat
Love the ice cream.
Perfect as usual
I try not to leave a bad review, but this is my third time coming and they have to be under new ownership because I got a blizzard and any other Dairy Queen I go to a blizzard is soft and their blizzard is really tough and not blended at all, and I asked for cheesecake pieces and it really have no cheesecake in it at all I really do not recommend going here at all. I wish that they was not bought off.
They gave me a hotdog it smells like straight up mold and also taste like mold! I got the 7$ meal deal never come here they have moldy and rotten food taste digusting
Seriously need to hire some people who can use the speaker box because waiting in line 20 minutes, taking the order at the window, and waiting in the parking lot is not going to fly in this area for long. Crown point is 10 minutes down the road. I can get there faster than my order gets taken here..
I mean, it was alright. I wouldn't go again
Meh, not sure what happened to this DQ. Cones are all cracked up, took forever for the soft serve machine to work.
This store was bought out and under new ownership the new owners are foreigners with heavy accents and it's very hard to understand them. I have in the past been able to work my way through that but on today's date January 30th, I went in the store to use a coupon to buy a box of Dilly Bars. Using my app I was able to get a $3 discount on the box. I went to the counter and I brought up the five-digit discount code that this lady did not understand. You have two ways to do this you can do it by a barcode or you can give the counter person a five-digit code. The purchase went South pretty quicklywhen the new owner became upset that I was using the five digital code method. She wanted me to use the barcode. No problem I tried to do that but I could not go back and bring the barcode up but the 5-digit code was still good for the next 15 minutes. She got nasty with me eventually telling me that that five-digit code was for use at another store only not theirs. I told her that she was dead wrong that the codes DONT go by the store. She became even angrier telling me that I don't understand. She then turned her back on me and went about her business. I left out of the store vowing never to come back I'll just go to Crown Point from now on. I am a 69 year old retired firefighter engineer and law enforcement officer. I can't help but feel this air of racism?? This woman is darker than me, and I'm sure she has been on the receiving end of the same crap she was handing out. Her partner was stand near her and never stepped in to help resolve the issue. He never spoke or acknowledged my presence.
Overcharged for food and couldn’t get refund
Don’t purchase from this Dairy Queen second time they over charged me and charged me for what I didn’t order. I ordered the box of starburst and it showed it was $10.99 on their advertisement they lady rung me up for a box of dilly bars that cost $11.99. I told her she rung me up over the amount and she stated it was the tax, so I asked for a receipt and it showed she charged me for dilly bars which was a dollar more. I then told her she overcharged me and she stated that the prices went up as of Oct 1st but the menu showed a different price. The new owners nickel and dime you. I didn’t say anything the first time they charged me for a dipped ice cream which I didn’t ask for but this time I decided to make customers aware. I called the Dairy Queen on broad way and asked how much they chargers for the same box and it was only $10.50. I won’t be back at this Dairy Queen because for me it’s the principal that they take advantage of the customer instead of acting with integrity in their business. I won’t be back although it is literally down the st from my house.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Dietary restrictions: Not sure
Kid-friendliness: Very very kid friendly
Wheelchair accessibility: Yes it's wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Bad service at times.
Atmosphere: 3
Food: 3
Service: 3
Did the management change? The service is rushed and not friendly any
Atmosphere: 2
Food: 4
Service: 2
Under the old ownership, I would've given 5 stars. Today was my 4th and last try to see if things got better and things did not. They don't accept Gift cards, i got attitude for asking for Lids and a bag for our 3 items.. It's the same song and dance each time I've gone there. The quality of the ice cream isn't the same as it was and not mixed at all or not very well.
Food: 1
Great royal newyork cheesecake !! The lady actually put a good amount of all the ingredients it calls for!
Food: 5
Service: 3
Recommended dishes: Royal New York Cheesecake Blizzard Treat
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