Dunkin'
5775 Broadway, Merrillville
(219) 887-4710
Recent Reviews
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One thing is for sure is everyday I have to correct the employees how to make a drink that I order every single day so I know exactly how it should be and what’s missing. Example: the incorrect amount of espresso per the size drink.
Today I went and I did a mobile order to pick up via drive thru. I waited patiently in a very long line that was not moving. I get to the speaker and I had to wait again. And then told them I’m getting a mobile order pick up, my name, and go to window and it’s always the same and only girl who gives the nastiest attitude. Full blown rolling her eyes and just being extremely nasty and rude.
I asked for cream and sugar on the side and she literally POURED SUGAR in a cup w NO lid!!! And gave me a cup of creamer. She was extremely angry that I even asked for it, and did not care when asked if she was ok.
That’s how nasty her behavior was I had to make sure she was ok. Never again.
Atmosphere: 1
Food: 2
Service: 1
Drink taste disgusting ordered extra sweetener still bitter and they are higher in price than other locations wont be back
Clean nuff said
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cappuccino Blast
If I could give zero stars I would. Asked to use bathroom was told they were too busy to give the key.
Service: 1
Absolutely the worst Dunkin’ location, we ordered the hot cappuccino after receiving the order with ice cappuccino! I asked for HOT one they charged me for it and got me regular coffee with 5 sugar and 6 cream…..horrible! No one is answering the phone…
My coffee ☕ was great
Atmosphere: 5
Food: 5
Service: 5
Had a nice expierence today getting coffee with my daughter, the young lady that was our casheir this morning was sweet, and im sorry she had to deal with a Karen today..that lady was straight ignornant, thinking she was tough trying to intimadate her.. i hope you feel like a big woman talking to people like that.. i always have a good expirence here, and our last trip here the casheirs were sweet and its always clean
Atmosphere: 5
Food: 5
Service: 5
Theses place has been remodel how ever it's nasty inside all black workers donuts stale hard icecream soft nasty atmosphere go inside food open counters nasty workers unprofessional they never have anything that match go inside see I'm calling corporate
Atmosphere: 3
Food: 1
Service: 1
I love this location, the staff is awesome and provide awesome customer service
Atmosphere: 5
Food: 5
Service: 5
Came in for donuts asked if I needed to count them due to every time I get munchkins from here I never get the amount I paid for. The girl at the counter name started with an “A” replied “GIRL I PUT 25 IN THERE BUT IF YOU WANT TO COUNT IT YOU CAN” with an attitude. But overall donuts are always fresh.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Very good service always gets my order correct and I'm picky
Atmosphere: 4
Food: 4
Service: 5
Employees were nice. They were quick to get your order. But I don't like how they redid the inside of the store.
Atmosphere: 4
Food: 5
Service: 5
I stopped at this Dunkin location on my way taking my niece to work. She needed her ice coffee and a breakfast sandwich. I needed a maple donut. Both were great! Delicious! I went through the drive-thru. Quick and kind service! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Best dunkin hands down..love all the staff here, and my lattes and donuts are always amazing plus I love getting quarts of Baskin Robbins ice cream as I'm in there! Thanks ladies and gents for all the hard work you do!
Atmosphere: 5
Food: 5
Service: 5
The girl with the long braids and glasses was very kind and patient with me and my som and let us try the ice creams. Ver rare to see young ppl with good customer service
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