This review is about the tub of bake at home cookie dough sold at Sam's Club and not the pre-baked cookies sold in stores and online.
I write this review hoping Mrs. Fields customer support will become aware there is extreme difficulty opening the packaging and that they will make the necessary adjustments so other customers are not frustrated to the point of tossing the whole tub in the trash as I almost did.
The plastic rim on the tub is so thick and inflexible it was almost impossible to open without resorting to the use of a screwdriver and crowbar! My hands and fingers did not work on it, a heavy duty dinner knife did not work. I almost lost two fingernails while trying for five minutes to pry off the well sealed plastic lid.
After continued pushing and digging, I was able to use a spoon handle to pry a small opening under one the side of the lid. While trying to hold that spot open with the spoon handle already inserted, (bracing the large frozen tub with my arm), I dug underneath it by inserting a second spoon handle into the small open space, all while attempting to turn the large tub round and round like a can opener. Yet the lid continued to seal back up behind the area I was working on - no progress.
I continued to use more and more force until the lid finally cracked...and the spoon went flying across the counter as it released. Success, but only because the lid finally cracked and split under the pressure. I had my prize, an open tub of cookie dough with enough dough to last a lifetime - but without a lid to keep it covered , a bittersweet moment. Just a word of caution, unless you are an exceptionally strong contortionist, this may not be the packaging you want to select if you are going to purchase for Mrs. Smiths bake at home chocolate chip cookies. Unfortunately I won't be purchasing it again.
April Richardson
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
DeAndre Blakely
This place is closed now
Atmosphere: 1
Food: 1
Service: 1
Evan Lambert
I’m pretty sure this place is now out of business. I walked the entire mall and didn’t see them and it’s not listed in the malls website as a store in the mall.
Crystal Bell
Went in to get cookie today and the worker got mad at me because I told him he was using the same gloves for the money and cookies.
Joy P “JP Love” Love
They NEVER have cookies. Just now, the rude and unpleasant woman states they don't have cookies right now...and just stood there. Just close already! They obviously don't want our money
Kyle Lesch
Ordered a cookie online. When I arrived to pickup one employee stated they never received an order and the other stated that the cookie decorator was sick and I should have received a phone call to let me know this. I never received a call and they stated they weren’t able to refund me at the store so I’m still waiting for my refund now. There were three employees working while I was there and if none of them can put icing on a cookie I’m not sure why they’re being paid?
Taylar Risner
Dilanda wqs very rude when I asked if it was a cinnamon sugar cookie she responded with "that's what the text says" when in fact she failed to put the tags out for the day and there was no tags she's very rude and should not be working in customer service
Joy P. Love
They NEVER have cookies. Just now, the rude and unpleasant woman states they don't have cookies right now...and just stood there. Just close already! They obviously don't want our money
Niva Sandhu
No one is ever there to serve you !!! Always a be back sign!
This review is about the tub of bake at home cookie dough sold at Sam's Club and not the pre-baked cookies sold in stores and online. I write this review hoping Mrs. Fields customer support will become aware there is extreme difficulty opening the packaging and that they will make the necessary adjustments so other customers are not frustrated to the point of tossing the whole tub in the trash as I almost did. The plastic rim on the tub is so thick and inflexible it was almost impossible to open without resorting to the use of a screwdriver and crowbar! My hands and fingers did not work on it, a heavy duty dinner knife did not work. I almost lost two fingernails while trying for five minutes to pry off the well sealed plastic lid. After continued pushing and digging, I was able to use a spoon handle to pry a small opening under one the side of the lid. While trying to hold that spot open with the spoon handle already inserted, (bracing the large frozen tub with my arm), I dug underneath it by inserting a second spoon handle into the small open space, all while attempting to turn the large tub round and round like a can opener. Yet the lid continued to seal back up behind the area I was working on - no progress. I continued to use more and more force until the lid finally cracked...and the spoon went flying across the counter as it released. Success, but only because the lid finally cracked and split under the pressure. I had my prize, an open tub of cookie dough with enough dough to last a lifetime - but without a lid to keep it covered , a bittersweet moment. Just a word of caution, unless you are an exceptionally strong contortionist, this may not be the packaging you want to select if you are going to purchase for Mrs. Smiths bake at home chocolate chip cookies. Unfortunately I won't be purchasing it again.
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
This place is closed now
Atmosphere: 1
Food: 1
Service: 1
I’m pretty sure this place is now out of business. I walked the entire mall and didn’t see them and it’s not listed in the malls website as a store in the mall.
Went in to get cookie today and the worker got mad at me because I told him he was using the same gloves for the money and cookies.
They NEVER have cookies. Just now, the rude and unpleasant woman states they don't have cookies right now...and just stood there. Just close already! They obviously don't want our money
Ordered a cookie online. When I arrived to pickup one employee stated they never received an order and the other stated that the cookie decorator was sick and I should have received a phone call to let me know this. I never received a call and they stated they weren’t able to refund me at the store so I’m still waiting for my refund now. There were three employees working while I was there and if none of them can put icing on a cookie I’m not sure why they’re being paid?
Dilanda wqs very rude when I asked if it was a cinnamon sugar cookie she responded with "that's what the text says" when in fact she failed to put the tags out for the day and there was no tags she's very rude and should not be working in customer service
They NEVER have cookies. Just now, the rude and unpleasant woman states they don't have cookies right now...and just stood there. Just close already! They obviously don't want our money
No one is ever there to serve you !!! Always a be back sign!
Restaurantji Recommends
The cookie was fine but not what I expected, the lady who helped us was very good though. Even gave us an extra brownie
Terrible service, ask for someone else besides Sky to decorate your cookie cake. She has terrible customer service.
Terrible service, ask for someone else besides Sky to decorate your cookie cake. She has terrible customer service.
The lady was so rude. Very defensive and yelled at me when I told her I asked for sprinkle cookies and gave me the wrong one. horrible service!
The cookie was fine but not what I expected, the lady who helped us was very good though. Even gave us an extra brownie
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