Stale bread hard as a rock. You don’t make bread fresh every day.
Atmosphere: 3
Food: 1
Service: 4
Shawn Taylor
They called the cops to tell us to leave for no reason. Even the cop couldn't figure it out. We were paying customers, they took my money then kicked us out. I hope the manager gets fired for no reason.
Atmosphere: 1
Food: 5
Service: 1
Denise Ervin
On 7/10/25 I went into the subway 1503 81st Ave, Merrillville in 46410. I asked person taking my order if they carried the vege patty sandwich because all subways don’t carry it; she said yes. I replied that’s what I want. I asked for a foot long cut in half and wrapped separately. I asked for Italian cheese bread with pepper Jack cheese toasted. She did I’m assuming the vege patty is underneath cheese after it was toasted. She then asked for my veggies. I gave them to her alone with chopola sauce. She wrapped it seperately I paid & went home. After going home I open sandwich took a bite that didn’t taste right. Took another bite & still wasn’t right. I then opened up the sandwich & realized no vege patty was there. I called subway $ could tell by her voice she was the person who made my sandwich. I explained I just left subway & the first question I asked was do you have the vege patty you said yes & that’s the sandwich I requested. She didn’t sent pur conversation she just Said u only paid for the vegetables. I said ma’me I don’t know what I paid for but we both know what I asked for. She then Said you’ll need to take thi up with store manager tomorrow 7/11/35 before 2p & very abruptly hung up the phone. I called 2nd time and same response. I called 3rd time no answer. Consequently my son called & I explained to him what happened. He Said mom u only live 6-7min away get in your car & drive there. I said I’m really not feeling good but I went. Walked in subway & she asked if she could help me I explained who I was she then Said I’d have to call back bf 2p & speak with manager. I said ma’me I’m hungry now & of course after all these phone calls trip & all for a $10 sandwich I’m getting frustrated but I didn’t tell at her but I obviously raised my voice. Nobody was in their restaurant but she & I & staff in back room. She then went in back & stayed 8-10min being very disrespectful to me. I then said ma’me will u please come out & service me. No reply. I waited about a minute & said ma’me If you’re not coming out I feel justified in calling police. Still no response. I called police. Gave dispatch my name & location. She then asked for the person’s name who services me. I said u know she’s not gonna give me her name. I was on speaker she Said look on her name tag. When I tried she turned the opposite way preventing me from seeing it. She was then back on the line alone with other employees being other customers were coming in. By this time Merrillville police officers were there & asked me to step outside. He then asked for my driver’s license. I then said officer I’m not being disrespectful but I called u & you’re asking me for my license instead of asking her for her id. He Said the other Office is going in to get hers. I said okay. It was 3 white police officers & they went over near there cars came back & said ma’am where’s your vehicle? I showed them. He then Said I need u to get in it and leave because they’re sitting u for criminal trespassing. What??? He Said yes, you’re not to be on there property. They don’t want u here. I said officer I dont want to be here. I just want my sandwich, a replace or refund. He Said I can’t make rhemmdo either. I Said but will u try. He Said I can Only ask. He came back quickly & said they refused. I need you to leave ma’am. I did. Next morning I did call the manager & she quickly said you been sited for trespassing & hung up. It’s only obvious all the time she was in the back 8-10 minute without in respect for me she was receiving directives from the manager. Why??? This never should have happened this way. All they needed to do was fix me another sandwich. I’m a 70yr old black church going lady all my life who’s never had trouble with the law. Now I get sited for Criminal trespassing because of their mistake. No customer service. Why???
Atmosphere: 1
Food: 1
Service: 1
Tricey Ervin
I am extremely dissatisfied with two members of this Subway. Customer Service is a BIG part of what makes consumers come back to an establishment and also recommend to others. If we do not provide that, we loose value and we end up loosing our business.
My mother came in your establishment as a respectable, paying customer and was treated as if she was the one who did wrong.
There was no accountability taken on the crew member or the manager but instead of you both rectifying the situation with a simple fix, you made it a horrible scene.
If someone pays for something and it’s not correct. You apologize, ask, how can you fix it and resolve the issue.
No one offered to make it right!
Instead you asked for an innocent consumer to be cited for criminal trespassing when you were wrong.
You didn’t call the police! She did! Because you refused to service her when it was your error.
She didn’t ask for a free sandwhich, she wanted it corrected and yet you failed to do so.
A simple error could have been rectified by doing so and each one of you should be ashamed.
Even the MPD should feel bad for even writing such a citation when they were called by the consumer and there was no acts of violence, verbal abuse, etc.
Just a consumer who paid for a sandwhich that was made incorrectly! SMH
Honestly, I feel you all must have not had the veggie patty!
Atmosphere: 1
Food: 1
Service: 1
Danie B
I went to this subway and they wanted to make my sandwich with old brown soggy lettuce. When I asked for fresh lettuce I was told all the lettuce delivered was brown. I also got very confused looks as to why I didn't want my sandwich made with this lettuce.
Atmosphere: 1
Food: 1
Service: 1
Anthony Hardin
Staff was great. Went to get my wife a meal and she loved it. Will be coming back soon.
Atmosphere: 5
Food: 5
Service: 5
Foodie
Best subway around! Always clean always fresh! The girls during the day are amazingly nice! The manager is always helpful! Love coming here for my lunch!
Atmosphere: 5
Food: 4
Service: 5
admission no. 1117
Never order delivery from this restaurant…i clearly mention in my order that i want more chipotle and roasted garlic….but instead of more they give me too little quantity whyyy…..i just pray to god that doordash will never suggest me this subway again 😒😒😒…literally disappointed ☹️
Atmosphere: 1
Food: 1
Service: 1
Randy Daniels
Never opens up on time 8:40 still not open
Ant W
Soon as i walked in i was greeted by Kayla , she was an amazing worker and she helped me create the most perfect sandwich ever!!!
Very rude workers and didnt do my order correctly at all!
Isaac
I decided to order thru uber eats for some sandwiches and cookies so me and my wife in postpartum can enjoy while at the hospital and they never gave me my cookies and I called just to see why that was and #999997 insulted me over the phone and then called me a liar then hung up on me I kept on calling back and they refused to answer I was just trying to give my wife what she wanted and I guess they didn’t want to help me grant that for her .
Larry Dommer
Typical minimal ingredients - not remotely close to pictured items, but as Subway regulars - we knew it would be like that. Still - every so often - especially on BOGO Days, we like a sub sandwich. The employees are friendly and do a good job making the sandwiches
Serena Nicole
The service was terrible they played on my phone and didn’t answer I was outside watching the entire time it’s cold outside so I wanted to call in my order I called 9 times and they played on my phone hanging up answering then stop answering after the 10th time they finally answered this location is very ghetto not recommended!!
Betty
I order a sandwich from here and it tasted old the bread was hard and it make me sick turned out that I had food poisoning I’ll never eat from this dirty ass restaurant again.
Stale bread hard as a rock. You don’t make bread fresh every day.
Atmosphere: 3
Food: 1
Service: 4
They called the cops to tell us to leave for no reason. Even the cop couldn't figure it out. We were paying customers, they took my money then kicked us out. I hope the manager gets fired for no reason.
Atmosphere: 1
Food: 5
Service: 1
On 7/10/25 I went into the subway 1503 81st Ave, Merrillville in 46410. I asked person taking my order if they carried the vege patty sandwich because all subways don’t carry it; she said yes. I replied that’s what I want. I asked for a foot long cut in half and wrapped separately. I asked for Italian cheese bread with pepper Jack cheese toasted. She did I’m assuming the vege patty is underneath cheese after it was toasted. She then asked for my veggies. I gave them to her alone with chopola sauce. She wrapped it seperately I paid & went home. After going home I open sandwich took a bite that didn’t taste right. Took another bite & still wasn’t right. I then opened up the sandwich & realized no vege patty was there. I called subway $ could tell by her voice she was the person who made my sandwich. I explained I just left subway & the first question I asked was do you have the vege patty you said yes & that’s the sandwich I requested. She didn’t sent pur conversation she just Said u only paid for the vegetables. I said ma’me I don’t know what I paid for but we both know what I asked for. She then Said you’ll need to take thi up with store manager tomorrow 7/11/35 before 2p & very abruptly hung up the phone. I called 2nd time and same response. I called 3rd time no answer. Consequently my son called & I explained to him what happened. He Said mom u only live 6-7min away get in your car & drive there. I said I’m really not feeling good but I went. Walked in subway & she asked if she could help me I explained who I was she then Said I’d have to call back bf 2p & speak with manager. I said ma’me I’m hungry now & of course after all these phone calls trip & all for a $10 sandwich I’m getting frustrated but I didn’t tell at her but I obviously raised my voice. Nobody was in their restaurant but she & I & staff in back room. She then went in back & stayed 8-10min being very disrespectful to me. I then said ma’me will u please come out & service me. No reply. I waited about a minute & said ma’me If you’re not coming out I feel justified in calling police. Still no response. I called police. Gave dispatch my name & location. She then asked for the person’s name who services me. I said u know she’s not gonna give me her name. I was on speaker she Said look on her name tag. When I tried she turned the opposite way preventing me from seeing it. She was then back on the line alone with other employees being other customers were coming in. By this time Merrillville police officers were there & asked me to step outside. He then asked for my driver’s license. I then said officer I’m not being disrespectful but I called u & you’re asking me for my license instead of asking her for her id. He Said the other Office is going in to get hers. I said okay. It was 3 white police officers & they went over near there cars came back & said ma’am where’s your vehicle? I showed them. He then Said I need u to get in it and leave because they’re sitting u for criminal trespassing. What??? He Said yes, you’re not to be on there property. They don’t want u here. I said officer I dont want to be here. I just want my sandwich, a replace or refund. He Said I can’t make rhemmdo either. I Said but will u try. He Said I can Only ask. He came back quickly & said they refused. I need you to leave ma’am. I did.
Next morning I did call the manager & she quickly said you been sited for trespassing & hung up. It’s only obvious all the time she was in the back 8-10 minute without in respect for me she was receiving directives from the manager. Why??? This never should have happened this way. All they needed to do was fix me another sandwich. I’m a 70yr old black church going lady all my life who’s never had trouble with the law. Now I get sited for Criminal trespassing because of their mistake. No customer service. Why???
Atmosphere: 1
Food: 1
Service: 1
I am extremely dissatisfied with two members of this Subway. Customer Service is a BIG part of what makes consumers come back to an establishment and also recommend to others. If we do not provide that, we loose value and we end up loosing our business.
My mother came in your establishment as a respectable, paying customer and was treated as if she was the one who did wrong.
There was no accountability taken on the crew member or the manager but instead of you both rectifying the situation with a simple fix, you made it a horrible scene.
If someone pays for something and it’s not correct.
You apologize, ask, how can you fix it and resolve the issue.
No one offered to make it right!
Instead you asked for an innocent consumer to be cited for criminal trespassing when you were wrong.
You didn’t call the police! She did! Because you refused to service her when it was your error.
She didn’t ask for a free sandwhich, she wanted it corrected and yet you failed to do so.
A simple error could have been rectified by doing so and each one of you should be ashamed.
Even the MPD should feel bad for even writing such a citation when they were called by the consumer and there was no acts of violence, verbal abuse, etc.
Just a consumer who paid for a sandwhich that was made incorrectly! SMH
Honestly, I feel you all must have not had the veggie patty!
Atmosphere: 1
Food: 1
Service: 1
I went to this subway and they wanted to make my sandwich with old brown soggy lettuce. When I asked for fresh lettuce I was told all the lettuce delivered was brown. I also got very confused looks as to why I didn't want my sandwich made with this lettuce.
Atmosphere: 1
Food: 1
Service: 1
Staff was great. Went to get my wife a meal and she loved it. Will be coming back soon.
Atmosphere: 5
Food: 5
Service: 5
Best subway around! Always clean always fresh! The girls during the day are amazingly nice! The manager is always helpful! Love coming here for my lunch!
Atmosphere: 5
Food: 4
Service: 5
Never order delivery from this restaurant…i clearly mention in my order that i want more chipotle and roasted garlic….but instead of more they give me too little quantity whyyy…..i just pray to god that doordash will never suggest me this subway again 😒😒😒…literally disappointed ☹️
Atmosphere: 1
Food: 1
Service: 1
Never opens up on time 8:40 still not open
Soon as i walked in i was greeted by Kayla , she was an amazing worker and she helped me create the most perfect sandwich ever!!!
Restaurantji Recommends
Very rude workers and didnt do my order correctly at all!
I decided to order thru uber eats for some sandwiches and cookies so me and my wife in postpartum can enjoy while at the hospital and they never gave me my cookies and I called just to see why that was and #999997 insulted me over the phone and then called me a liar then hung up on me I kept on calling back and they refused to answer I was just trying to give my wife what she wanted and I guess they didn’t want to help me grant that for her .
Typical minimal ingredients - not remotely close to pictured items, but as Subway regulars - we knew it would be like that. Still - every so often - especially on BOGO Days, we like a sub sandwich. The employees are friendly and do a good job making the sandwiches
The service was terrible they played on my phone and didn’t answer I was outside watching the entire time it’s cold outside so I wanted to call in my order I called 9 times and they played on my phone hanging up answering then stop answering after the 10th time they finally answered this location is very ghetto not recommended!!
I order a sandwich from here and it tasted old the bread was hard and it make me sick turned out that I had food poisoning I’ll never eat from this dirty ass restaurant again.
Food: 1
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